Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Headland Caravan & Camping Park
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Park_Code:HEAD01
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Park_Postcode:PL34 0DE
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Park_Contact:Max Francis
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Park_Phone:01840 770239
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Plot:6
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Model:Loire
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Stock_Number:30778
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Serial:018386h
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Size:32x10
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Status Colour:
Awaiting Quote
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Part Number:1715974
Description
Engineer assessed that damaged likely to have occurred prior to fitment.
Issue Links
- Same Van
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SWIFT-7788
Crack (2.5 inches) in the top of external kitchen window moulding
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Contact | Max & Sheila Francis | |
| Park_Postcode | PL34 0DE | |
| Park_Phone | 01840 770239 | |
| Park_Code | HEAD01 | |
| Park_Address2 | Atlantic Road | |
| Park_City | Tintagel | |
| Park_Address | Headland Caravan & Camping Park |
| Description | Engineer assessed that damaged likely to have occurred prior fitment. | Engineer assessed that damaged likely to have occurred prior to fitment. |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Hide
Karen Watson (Inactive)
added a comment -
Permalink
Opened in error - Issue is duplicate of swift 7788.
Show
Karen Watson (Inactive)
added a comment - Opened in error - Issue is duplicate of swift 7788.
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Sarah from Swift called to advise that they are going to refer this matter to the supplier.
Show
Karen Watson (Inactive)
added a comment - Sarah from Swift called to advise that they are going to refer this matter to the supplier.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | Swift referred to their supplier.jpg [ 88224 ] |
| Serial | 18386h | 018386h |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Email received from Rea saying "I have asked our suppliers opinion on this issue and also I have discussed with our production manager, unfortunately they have both said the window would not have been fitted like this.The part number for the kitchen window is 1715974 and the price is £177.51 minus your 35% discount."
Show
Karen Watson (Inactive)
added a comment - Email received from Rea saying "I have asked our suppliers opinion on this issue and also I have discussed with our production manager, unfortunately they have both said the window would not have been fitted like this.The part number for the kitchen window is 1715974 and the price is £177.51 minus your 35% discount."
Karen to move this to goodwill, and order the window
Show
Adrienne Barwell (Inactive)
added a comment - Karen to move this to goodwill, and order the window
| Attachment | Email from Swift 15.04.15.jpg [ 88435 ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-7853 | GW-838 |
| Workflow | Manufacturers ver 2.2 [ 160007 ] | Pre-Owned Ver 2.5 [ 161488 ] |
| Status | Acknowledged [ 10005 ] | Awaiting Quote [ 10006 ] |
| Category | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Hire_fleet [ 10250 ] |
| Size | 32x10 | |
| Model | Loire |
| Attachment | Part ordered 22.04.15.jpg [ 88483 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Ordered window from Swift.
Show
Karen Watson (Inactive)
added a comment - Ordered window from Swift.
| Parts Expected | 22/Apr/15 | |
| Part Number | 1715974 |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
replacement window in stock, part number 1715974, issued worksheet
Show
Claire Folland
added a comment - replacement window in stock, part number 1715974, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 21/May/15 10:22 AM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Scheduled 4.6.15
Show
Adrienne Barwell (Inactive)
added a comment - Scheduled 4.6.15
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Attachment | Duplicate worksheet issued.jpg [ 93977 ] |
Work could not be completed on 04.06.15 but unable to locate original worksheet, so have issued a duplicate.
Max advised van is NOT let for the next two weeks and whilst he says not desperate he doesn't want wait until July / August to have it done, advised understood and we will advise him as soon as we have a date.
Max advised van is NOT let for the next two weeks and whilst he says not desperate he doesn't want wait until July / August to have it done, advised understood and we will advise him as soon as we have a date.
Show
Karen Watson (Inactive)
added a comment - Work could not be completed on 04.06.15 but unable to locate original worksheet, so have issued a duplicate.
Max advised van is NOT let for the next two weeks and whilst he says not desperate he doesn't want wait until July / August to have it done, advised understood and we will advise him as soon as we have a date.
| Link |
This issue Same Van |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/Jun/15 | |
| Plot |
Max called chasing engineer. As per Ade advised we will definately attend to this on Tuesday 30.06.15.
Show
Karen Watson (Inactive)
added a comment - Max called chasing engineer. As per Ade advised we will definately attend to this on Tuesday 30.06.15.
made changes -
| Park_Email |
made changes -
| Park_Key_Account | no | No |
Completed worksheet recieved confirming job complete.
Show
Karen Watson (Inactive)
added a comment - - edited Completed worksheet recieved confirming job complete.
| Attachment | Worksheet GW-838.jpg [ 95842 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Invoice received from Swift
Completed order and adjusted stock on sage
Charged to Stock number on paradox
Completed order and adjusted stock on sage
Charged to Stock number on paradox
Show
Ellie W (Inactive)
added a comment - Invoice received from Swift
Completed order and adjusted stock on sage
Charged to Stock number on paradox
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
25m 6s | 1 | Karen Watson (Inactive) | 26/Mar/15 3:40 PM | |||||
|
8s | 1 | Karen Watson (Inactive) | 26/Mar/15 3:40 PM | |||||
|
5s | 1 | Karen Watson (Inactive) | 17/Apr/15 3:24 PM | |||||
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1m 3s | 2 | Karen Watson (Inactive) | 17/Apr/15 3:25 PM | |||||
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4d 20h 41m | 1 | Karen Watson (Inactive) | 22/Apr/15 12:07 PM | |||||
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10m 18s | 1 | Karen Watson (Inactive) | 22/Apr/15 12:17 PM | |||||
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1s | 1 | Karen Watson (Inactive) | 22/Apr/15 12:17 PM | |||||
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3s | 1 | Karen Watson (Inactive) | 22/Apr/15 12:17 PM | |||||
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28d 22h 5m | 1 | Claire Folland | 21/May/15 10:23 AM | |||||
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4s | 1 | Claire Folland | 21/May/15 10:23 AM | |||||
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8d 4h 57m | 1 | Adrienne Barwell (Inactive) | 29/May/15 3:20 PM | |||||
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27d 19h 36m | 1 | Karen Watson (Inactive) | 26/Jun/15 10:56 AM | |||||
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5d 3h 28m | 1 | Karen Watson (Inactive) | 01/Jul/15 2:24 PM | |||||
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51s | 2 | Karen Watson (Inactive) | 01/Jul/15 2:24 PM | |||||
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3908d 4h 11m | 1 | 13/Mar/26 5:35 PM | ||||||
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21d 23h 52m | 2 | 13/Mar/26 6:45 PM | ||||||
|
5s | 1 | 13/Mar/26 6:45 PM |
