Good Will
  1. Good Will
  2. GW-9399

damaged items we have agreed to replace Matt has authoried P.O GW-9399

    Details

    • Type: Internal Issues (1 Week) Internal Issues (1 Week)
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Beverley Holidays Parks Goodrington
    • Park_Code:
      BEVE01
    • Park_Postcode:
      TQ4 7JE
    • Park_Email:
      Linda: admin@beverley-holidays.co.uk, sales@beverley-holidays.co.uk (main email)
    • Park_Phone:
      01803 843887
    • Plot:
      .
    • Model:
      image
    • Stock_Number:
      38970
    • Serial:
      AT021011/13
    • Size:
      41 x 13
    • Status Colour:
      Awaiting Quote Awaiting Quote
    • Parts to be Returned:
      Hide

      Toilet seat £33.19
      Lounge mirror £56.16
      Freezer door £60.00
      Kitchen Bottom draw £50.00

      Delivery £80.00
      VAT £55.87
      Show
      Toilet seat £33.19 Lounge mirror £56.16 Freezer door £60.00 Kitchen Bottom draw £50.00 Delivery £80.00 VAT £55.87
    1. screenshot-1.png
      206 kB
    2. screenshot-2.png
      147 kB
    3. screenshot-3.png
      206 kB
    4. screenshot-4.png
      145 kB

      Activity

      Heather Barbieri (Inactive) created issue -
      Heather Barbieri (Inactive) made changes -
      Field Original Value New Value
      Park_Postcode TQ4 7JE
      Park_Email Linda: admin@beverley-holidays.co.uk, sales@beverley-holidays.co.uk (main email)
      Park_Phone 01803 843887
      Park_Code BEVE01
      Park_Key_Account Yes
      Park_Address2 Goodrington Road
      Park_City Paignton
      Park_Address Beverley Parks Holiday Park
      Hide
      Heather Barbieri (Inactive) added a comment -

      Toilet seat £33.19
      Lounge mirror £56.16
      Freezer door £60.00
      Kitchen Bottom draw £50.00

      Delivery £80.00
      VAT £55.87
      Show
      Heather Barbieri (Inactive) added a comment - Toilet seat £33.19 Lounge mirror £56.16 Freezer door £60.00 Kitchen Bottom draw £50.00 Delivery £80.00 VAT £55.87
      Hide
      Heather Barbieri (Inactive) added a comment -
      I have placed the items on order
      Show
      Heather Barbieri (Inactive) added a comment - I have placed the items on order
      Heather Barbieri (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Manufacturer Atlas
      Heather Barbieri (Inactive) made changes -
      Attachment screenshot-1.png [ 328205 ]
      Heather Barbieri (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Hide
      Heather Barbieri (Inactive) added a comment -
      DUncan attended nad left the toilet seat, Freezer door and Kitchen Drawer with the park as unable to enter due to owners being rather careful about covid
      Show
      Heather Barbieri (Inactive) added a comment - DUncan attended nad left the toilet seat, Freezer door and Kitchen Drawer with the park as unable to enter due to owners being rather careful about covid
      Heather Barbieri (Inactive) made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Heather Barbieri (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Assignee Heather Barbieri [ heather ] Claire Folland [ claire ]
      Plot
      Heather Barbieri (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
      Heather Barbieri (Inactive) made changes -
      Times Scheduled 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
      Hide
      Heather Barbieri (Inactive) added a comment -
      Duncan attended 19/07/2022 1245 - 1315
      Show
      Heather Barbieri (Inactive) added a comment - Duncan attended 19/07/2022 1245 - 1315
      Heather Barbieri (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Heather Barbieri (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Heather Barbieri (Inactive) made changes -
      Attachment screenshot-2.png [ 334729 ]
      Hide
      Heather Barbieri (Inactive) added a comment -
      Mirror is the wrong one but atlas have said
      I have spoken with our suppliers, and they advised that due to a supply issue at the time this unit was produced they provided us with the black frame for the lounge mirror instead of the one in the picture below.

      They are unable to obtain this one, so I cannot reorder for you.

      worksheet issued
      Show
      Heather Barbieri (Inactive) added a comment - Mirror is the wrong one but atlas have said I have spoken with our suppliers, and they advised that due to a supply issue at the time this unit was produced they provided us with the black frame for the lounge mirror instead of the one in the picture below. They are unable to obtain this one, so I cannot reorder for you. worksheet issued
      Heather Barbieri (Inactive) made changes -
      Resolution Completed [ 1 ]
      Status Complete [ 6 ] Reopened [ 4 ]
      Hide
      Heather Barbieri (Inactive) added a comment -
      Hi Heather

      The cost of the below items inc delivery & VAT will be £1459.20

      Should you wish to go ahead with the order, please let me know your purchase order number.
      Show
      Heather Barbieri (Inactive) added a comment - Hi Heather The cost of the below items inc delivery & VAT will be £1459.20 Should you wish to go ahead with the order, please let me know your purchase order number.
      Hide
      Heather Barbieri (Inactive) added a comment -
      Kitchen
      Panel for the front right-hand corner of the washing machine
      Plinth under the sink
      Cupboard door above 4 drawer unit
      Drawer fronts for 2nd and 3rd drawer down
      3 x black Kitchen handles
      1 x fridge door
      1 x freezer door

      Dining table top x 1

      Shower room white door left hand side under basin

      Ensuite 1 x roller blind
      Handwash basin

      Hall way Double light switch for hall light

      1 x Master Bedroom Mattress
      Show
      Heather Barbieri (Inactive) added a comment - Kitchen Panel for the front right-hand corner of the washing machine Plinth under the sink Cupboard door above 4 drawer unit Drawer fronts for 2nd and 3rd drawer down 3 x black Kitchen handles 1 x fridge door 1 x freezer door Dining table top x 1 Shower room white door left hand side under basin Ensuite 1 x roller blind Handwash basin Hall way Double light switch for hall light 1 x Master Bedroom Mattress
      Heather Barbieri (Inactive) made changes -
      Attachment screenshot-3.png [ 343874 ]
      Heather Barbieri (Inactive) made changes -
      Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
      Heather Barbieri (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Heather Barbieri (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Heather Barbieri (Inactive) made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Heather Barbieri (Inactive) made changes -
      Summary damaged items we have agreed to replace Matt has authoried damaged items we have agreed to replace Matt has authoried P.O GW-9399
      Hide
      Heather Barbieri (Inactive) added a comment -

      Lounge
      Vertical blind for patio doors £239.09
      Electric fire surround £ 59.26

      Kitchen
      Panel for the front right-hand corner of the washing machine £25.00
      Plinth under the sink £15.00
      Cupboard door above 4 drawer unit £50.00
      Drawer fronts for 2nd and 3rd drawer down £50.00 (£25.00 each)
      3 x black Kitchen handles £10.38 (£3.46 each)
      1 x fridge door £70.00
      1 x freezer door £50.00

      Dining table top x 1 £184.00

      Shower room white door left hand side under basin £35.00

      Ensuite 1 x roller blind £36.95
      Handwash basin £54.83

      Hall way Double light switch for hall light £9.90

      1 x Master Bedroom Mattress £156.78

      Delivery £170.00
      VAT £243.20
      Total £1459.20

      Show
      Heather Barbieri (Inactive) added a comment - Lounge Vertical blind for patio doors £239.09 Electric fire surround £ 59.26 Kitchen Panel for the front right-hand corner of the washing machine £25.00 Plinth under the sink £15.00 Cupboard door above 4 drawer unit £50.00 Drawer fronts for 2nd and 3rd drawer down £50.00 (£25.00 each) 3 x black Kitchen handles £10.38 (£3.46 each) 1 x fridge door £70.00 1 x freezer door £50.00 Dining table top x 1 £184.00 Shower room white door left hand side under basin £35.00 Ensuite 1 x roller blind £36.95 Handwash basin £54.83 Hall way Double light switch for hall light £9.90 1 x Master Bedroom Mattress £156.78 Delivery £170.00 VAT £243.20 Total £1459.20
      Hide
      Heather Barbieri (Inactive) added a comment -
      worksheet issued all parts now in stock
      Show
      Heather Barbieri (Inactive) added a comment - worksheet issued all parts now in stock
      Heather Barbieri (Inactive) made changes -
      Attachment screenshot-4.png [ 353372 ]
      Heather Barbieri (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Assignee Heather Barbieri [ heather ] Claire Folland [ claire ]
      Plot
      Heather Barbieri (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
      Ben Mason (Inactive) made changes -
      Times Scheduled 1 2
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
      Eve Colton (Inactive) made changes -
      Times Scheduled 2 3
      Status Engineer Scheduled [ 10000 ] Engineer Scheduled [ 10000 ]
      Assignee Heather Barbieri [ heather ] Eve Colton [ eve ]
      Plot
      Eve Colton (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Eve Colton (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Ben Mason (Inactive) made changes -
      Resolution Completed [ 1 ]
      Status Complete [ 6 ] Reopened [ 4 ]
      made changes -
      Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      5m 29s 2 Heather Barbieri (Inactive) 05/Dec/22 1:14 PM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      72d 21h 14m 2 Heather Barbieri (Inactive) 05/Dec/22 1:14 PM
      Quotation accepted Quotation accepted Parts ordered Parts ordered
      55s 2 Heather Barbieri (Inactive) 05/Dec/22 1:14 PM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      120d 19h 39m 2 Heather Barbieri (Inactive) 05/Apr/23 9:53 AM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      8s 2 Heather Barbieri (Inactive) 05/Apr/23 9:53 AM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      97d 4h 23m 2 Ben Mason (Inactive) 11/Jul/23 2:16 PM
      Engineer Scheduled Engineer Scheduled Engineer Scheduled Engineer Scheduled
      231d 45m 1 Eve Colton (Inactive) 27/Feb/24 2:02 PM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      37s 2 Eve Colton (Inactive) 27/Feb/24 2:02 PM
      Resolved Resolved Complete Complete
      3s 2 Eve Colton (Inactive) 27/Feb/24 2:02 PM
      Complete Complete Reopened Reopened
      143d 3h 11m 2 Ben Mason (Inactive) 22/Mar/24 3:02 PM
      Reopened Reopened Awaiting Quote Awaiting Quote
      428d 13h 30m 2 25/May/25 5:29 AM

        People

        • Watchers:
          0 Start watching this issue

          Dates

          • Created:
            Updated: