Details
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Type:
Agreed Date/ End of season
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Southfield Caravan Park
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Park_Code:SOUT04
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Park_Postcode:TA8 2RL
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Park_Contact:Mrs Hicks
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Park_Email:Office@southfield-farm.co.uk
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Park_Phone:01278751233
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Plot:g9
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ID Number:SBH010251
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Model:biarritz
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Stock_Number:34330
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Serial:028642H
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Size:38 x12
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Status Colour:
Awaiting Quote
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5s | 2 | Claire Folland | 29/Aug/25 1:53 PM | |||||
|
117d 13h 33m | 2 | Claire Folland | 21/Oct/25 9:27 AM | |||||
|
15s | 2 | Claire Folland | 21/Oct/25 9:27 AM | |||||
|
233d 12h 24m | 2 | 05/Nov/25 2:16 PM | ||||||
|
5d 40m | 2 | Duncan Thomson | 10/Nov/25 2:56 PM | |||||
|
142d 5h 25m | 3 | James Eginton | 13/Dec/25 1:07 PM | |||||
|
6s | 3 | James Eginton | 13/Dec/25 1:07 PM | |||||
|
5s | 1 | James Eginton | 13/Dec/25 1:08 PM | |||||
|
9s | 3 | James Eginton | 13/Dec/25 1:08 PM | |||||
|
2d 22h 40m | 2 | James Eginton | 13/Dec/25 1:08 PM | |||||
|
54d 19h 10m | 3 | 20/Dec/25 8:10 AM | ||||||
|
417d 17h 51m | 3 | 20/Dec/25 8:10 AM |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Assignee | Claire Folland [ claire ] | James Eginton [ james ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Hide
James Eginton
added a comment -
Permalink
Replacement part received, can be used as stock. Labelled.
Show
James Eginton
added a comment - Replacement part received, can be used as stock. Labelled.
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Completed by SW 24-10-25
Show
Duncan Thomson
added a comment - Completed by SW 24-10-25
made changes -
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Attachment | Screenshot 2025-10-21 092730.png [ 409054 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Heather Barbieri [ heather ] | Claire Folland [ claire ] |
| Plot |
Swift have sent a door hinge not a window hinge, steve is going to find some in stock, issued worksheet
Show
Claire Folland
added a comment - Swift have sent a door hinge not a window hinge, steve is going to find some in stock, issued worksheet
As soon as these arrive we need to schedule this in asap, customer has been waiting a long time
Show
Claire Folland
added a comment - As soon as these arrive we need to schedule this in asap, customer has been waiting a long time
steve has advised we require 2 x 12 inch scissor hinges, ordered with swift, updated customer
Show
Claire Folland
added a comment - steve has advised we require 2 x 12 inch scissor hinges, ordered with swift, updated customer
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | Screenshot 2025-08-29 135303.png [ 407519 ] |
| Attachment | Screenshot 2025-08-29 135224.png [ 407518 ] |
| ID Number | SBH010251 |
Chassis No: 028642H
Your Enquiry: Parts Enquiry: Please can you supply the part number for the window hinges for this window: 1723037 WINDOW LOUNGE 632X1175 CLR DG WHITE 4Mm Hybrid Box C/W Cnpy,Atrve,Clps Fitted With Air Filled Thermaglas 2018 Spec
Our Response: Please check photo before ordering. 9832018 HINGES FOR EXTERIOR DOOR Quantity: 1
Your Enquiry: Parts Enquiry: Please can you supply the part number for the window hinges for this window: 1723037 WINDOW LOUNGE 632X1175 CLR DG WHITE 4Mm Hybrid Box C/W Cnpy,Atrve,Clps Fitted With Air Filled Thermaglas 2018 Spec
Our Response: Please check photo before ordering. 9832018 HINGES FOR EXTERIOR DOOR Quantity: 1
Show
Claire Folland
added a comment - Chassis No: 028642H
Your Enquiry: Parts Enquiry: Please can you supply the part number for the window hinges for this window: 1723037 WINDOW LOUNGE 632X1175 CLR DG WHITE 4Mm Hybrid Box C/W Cnpy,Atrve,Clps Fitted With Air Filled Thermaglas 2018 Spec
Our Response: Please check photo before ordering. 9832018 HINGES FOR EXTERIOR DOOR Quantity: 1
Thanks Claire,
We are not down the caravan until Friday, but ok to call as the site office holds a key.
It’s the large living room window and they have previously called with the wrong hinges on many occasions, and said they will order the correct ones but it’s never happened.
Hope this can finally get sorted.
Regards
Joy
We are not down the caravan until Friday, but ok to call as the site office holds a key.
It’s the large living room window and they have previously called with the wrong hinges on many occasions, and said they will order the correct ones but it’s never happened.
Hope this can finally get sorted.
Regards
Joy
Show
Claire Folland
added a comment - Thanks Claire,
We are not down the caravan until Friday, but ok to call as the site office holds a key.
It’s the large living room window and they have previously called with the wrong hinges on many occasions, and said they will order the correct ones but it’s never happened.
Hope this can finally get sorted.
Regards
Joy
this lady emailed chasing this, Heather was dealing with it but it never got completed, i have found hinges in stock which have the same part number as what swift have provided, steve will call in on wed to have a look
Show
Claire Folland
added a comment - this lady emailed chasing this, Heather was dealing with it but it never got completed, i have found hinges in stock which have the same part number as what swift have provided, steve will call in on wed to have a look
| Attachment | Screenshot 2025-07-28 164821.png [ 406335 ] |
Duncan sent PER to Swift for part number
Show
Claire Folland
added a comment - Duncan sent PER to Swift for part number
| Attachment | PER Sent to Swift DT.png [ 406237 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Heather Barbieri [ heather ] |
I will ask Duncan to order this
Show
Heather Barbieri (Inactive)
added a comment - I will ask Duncan to order this
| Attachment | screenshot-5.png [ 364552 ] |
Wrong parts need to be 12 inch hinges I have raised a PER
Show
Heather Barbieri (Inactive)
added a comment - Wrong parts need to be 12 inch hinges I have raised a PER
| Attachment | screenshot-4.png [ 364551 ] |
| Attachment | screenshot-3.png [ 364255 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Heather Barbieri [ heather ] | Claire Folland [ claire ] |
| Plot |
parts received worksheet issued and placed on the rack
Show
Heather Barbieri (Inactive)
added a comment - parts received worksheet issued and placed on the rack
| Attachment | screenshot-2.png [ 361207 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | swift |
I have ordered the hinges as good will
Show
Heather Barbieri (Inactive)
added a comment - I have ordered the hinges as good will
| Attachment | screenshot-1.png [ 355374 ] |
Steve attended but the parts were never ordered
Show
Heather Barbieri (Inactive)
added a comment - Steve attended but the parts were never ordered
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mrs Hicks | |
| Park_Postcode | TA8 2RL | |
| Park_Email | Office@southfield-farm.co.uk | |
| Park_Phone | 01278751233 | |
| Park_Code | SOUT04 | |
| Park_Key_Account | No | |
| Park_Address2 | Weston Road | |
| Park_City | Brean, Burnham on Sea | |
| Park_Address | Southfield Caravan Park |