Good Will

Good Will

Issues

Unresolved: By Priority

Priority Issues Percentage
Critical Critical 1
 
Over 8 Weeks Over 8 Weeks 126
   23%
Over 6 Weeks Over 6 Weeks 2
 
Normal Normal 412
   75%
Agreed Date Agreed Date 2
 
Manager escalations Manager escalations 8
   1%

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Unresolved: By Assignee

Assignee Issues Percentage
Adrienne Barwell 30
   5%
Ben Mason 22
   4%
Charleen Sibley 55
   10%
Claire Folland 266
   48%
Debbie Bartlett 22
   4%
Duncan Thomson 23
   4%
Ellie W 3
   1%
Eve Colton 9
   2%
Heather Barbieri 18
   3%
Isabel Smith 10
   2%
James Eginton 56
   10%
Karen Watson 9
   2%
Linda Trunkfield 1
 
Lorraine Pryor 16
   3%
Maureen Hooper 10
   2%
Nikki Milling 1
 

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Status Summary

Status Issues Percentage
Rejected 3
 
Reopened 3
 
Parts ordered 18
 
Parts Recieved 1
 
Worksheet Issued 3
 
Engineer Scheduled 26
 
Resolved 191
   2%
Complete 9041
   92%
Awaiting Quote 495
   5%
Quotation accepted 2
 

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