PDI_Missed_Items
  1. PDI_Missed_Items
  2. PDIM-19

Customer advises that the dining table has marks that won't clean off and the customer wants a new table

    Details

    • Type: Dining Furniture (8 Weeks) Dining Furniture (8 Weeks)
    • Status: Awaiting Quote
    • Priority: Over 6 Weeks Over 6 Weeks
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Not defined
    • Plot:
      181
    • ID Number:
      093948
    • Order No:
      AS8641/5035
    • Model:
      sunningdale
    • Stock_Number:
      29051
    • Serial:
      1630632
    • Size:
      38x12
    • Status Colour:
      Awaiting Quote Awaiting Quote
    • Engineer:
      Mike Westlake
    • Park:
      Home Farm
    • Postcode:
      TA9 4HD
    1. 1630632.pdf
      323 kB
      Adrienne Barwell
    1. 18.3.14 e-mail to Gav.jpg
      223 kB
    2. CCF04082014_00009.jpg
      776 kB
    3. CCF17032014_00011.jpg
      744 kB
    4. screenshot-1.jpg
      180 kB
    5. screenshot-2.jpg
      220 kB
    6. screenshot-3.jpg
      223 kB

      Activity

      Adrienne Barwell (Inactive) created issue -
      Adrienne Barwell (Inactive) made changes -
      Field Original Value New Value
      Attachment CCF17032014_00011.jpg [ 57288 ]
      Adrienne Barwell (Inactive) made changes -
      Issue Type Bedroom Furniture (8 Weeks) [ 34 ] Dining Furniture (8 Weeks) [ 30 ]
      Adrienne Barwell (Inactive) made changes -
      Project Good Will [ 10454 ] PDI_Missed_Items [ 10750 ]
      Key GW-120 PDIM-19
      Engineer Mike Westlake [ 11052 ]
      Adrienne Barwell (Inactive) made changes -
      Attachment 1630632.pdf [ 57306 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have discussed this with Gavin and he would like to speak to Tim about this before I order the parts
      Show
      Adrienne Barwell (Inactive) added a comment - I have discussed this with Gavin and he would like to speak to Tim about this before I order the parts
      Adrienne Barwell (Inactive) made changes -
      Attachment 18.3.14 e-mail to Gav.jpg [ 57310 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have heard nothing more so will order a replacement table
      Show
      Adrienne Barwell (Inactive) added a comment - I have heard nothing more so will order a replacement table
      Adrienne Barwell (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Adrienne Barwell (Inactive) made changes -
      Order No AS8641/5035
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-1.jpg [ 59972 ]
      Adrienne Barwell (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Adrienne Barwell (Inactive) made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Adrienne Barwell (Inactive) made changes -
      Priority Normal [ 21 ] Over 6 Weeks [ 27 ]
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-2.jpg [ 63883 ]
      Adrienne Barwell (Inactive) made changes -
      ID Number 093948
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-3.jpg [ 64973 ]
      Hide
      Claire Folland added a comment -
      Have chased ABI for an update
      Show
      Claire Folland added a comment - Have chased ABI for an update
      Hide
      Claire Folland added a comment -
      Dan has advised he is just waiting for the wardrobe door to be cut which will be today, as soon as it has been booked in with the warehouse he will arrange for it to be dispatched
      Show
      Claire Folland added a comment - Dan has advised he is just waiting for the wardrobe door to be cut which will be today, as soon as it has been booked in with the warehouse he will arrange for it to be dispatched
      Hide
      Adrienne Barwell (Inactive) added a comment -
      parts have arrived, I will issue a worksheet for these to be delivered to Home Farm next week
      Show
      Adrienne Barwell (Inactive) added a comment - parts have arrived, I will issue a worksheet for these to be delivered to Home Farm next week
      Adrienne Barwell (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Parts in 23/Jul/14 4:04 PM
      Adrienne Barwell (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Work Scheduled 14/Mar/14 24/Jul/14
      Adrienne Barwell (Inactive) made changes -
      Times Scheduled 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Adrienne Barwell (Inactive) made changes -
      Work Scheduled 24/Jul/14 31/Jul/14
      Ellie W (Inactive) made changes -
      Attachment CCF04082014_00009.jpg [ 68591 ]
      Hide
      Ellie W (Inactive) added a comment -
      Work Completed 31.7.14
      Show
      Ellie W (Inactive) added a comment - Work Completed 31.7.14
      Ellie W (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Ellie W (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Adrienne Barwell (Inactive) made changes -
      Workflow Pre-Owned Ver 2.0 [ 104085 ] Pre-Owned Ver 2.5 [ 113915 ]
      made changes -
      Status Complete [ 6 ] Complete [ 6 ]
      made changes -
      Resolution Completed [ 1 ]
      Status Complete [ 6 ] Reopened [ 4 ]
      made changes -
      Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      38d 19h 55m 1 Adrienne Barwell (Inactive) 25/Apr/14 11:58 AM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      33s 1 Adrienne Barwell (Inactive) 25/Apr/14 11:59 AM
      Quotation accepted Quotation accepted Parts ordered Parts ordered
      3s 1 Adrienne Barwell (Inactive) 25/Apr/14 11:59 AM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      89d 3h 7m 1 Adrienne Barwell (Inactive) 23/Jul/14 3:06 PM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      58s 1 Adrienne Barwell (Inactive) 23/Jul/14 3:07 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      35s 1 Adrienne Barwell (Inactive) 23/Jul/14 3:08 PM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      11d 19h 33m 1 temp 04/Aug/14 10:41 AM
      Resolved Resolved Complete Complete
      1s 1 temp 04/Aug/14 10:41 AM
      Complete Complete Complete Complete
      4117d 4h 31m 1 11/Nov/25 2:12 PM
      Complete Complete Reopened Reopened
      59m 26s 1 11/Nov/25 3:12 PM
      Reopened Reopened Awaiting Quote Awaiting Quote
      19s 1 11/Nov/25 3:12 PM

        People

        • Watchers:
          1 Start watching this issue

          Dates

          • Due:
            Created:
            Updated:
            Parts in:
            Work Scheduled: