PDI_Missed_Items
  1. PDI_Missed_Items
  2. PDIM-64

Scratch on the kitchen floor

        Details

        • Type: Floor (8 Weeks) Floor (8 Weeks)
        • Status: Awaiting Quote
        • Priority: Manager escalations Manager escalations
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           South Bay Holiday Park
        • Park_Code:
          SOUT10
        • Park_Postcode:
          TQ5 9QW
        • Park_Contact:
          James Adkins
        • Park_Email:
          southbay-sales@jfhols.co.uk
        • Park_Phone:
          01803853004
        • Plot:
          B2
        • Stock_Number:
          30637
        • Serial:
          18104h
        • Size:
          38x12
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. 11.3.15.jpg
          206 kB
        2. CCF15072015_00002.jpg
          648 kB

          Activity

          Ascending order - Click to sort in descending order
          Ellie W (Inactive) created issue -
          Ellie W (Inactive) made changes -
          Field Original Value New Value
          Issue Type Dining Furniture (8 Weeks) [ 30 ] Floor (8 Weeks) [ 24 ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Submitted this into Swift - Will move across to warranty if it is accepted
          Show
          Ellie W (Inactive) added a comment - Submitted this into Swift - Will move across to warranty if it is accepted
          Ellie W (Inactive) made changes -
          Attachment 11.3.15.jpg [ 85120 ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          made changes -
          Park_Address2
          made changes -
          Park_Email
          made changes -
          Park_Key_Account true Yes
          made changes -
          Park_Address2
          made changes -
          Park_Email
          made changes -
          Park_Key_Account Yes
          Hide
          Permalink
          Claire Folland added a comment -
          checked the swift, system this has been rejected as the van was dispatched 11.2.15
          Show
          Claire Folland added a comment - checked the swift, system this has been rejected as the van was dispatched 11.2.15
          Hide
          Permalink
          Claire Folland added a comment -
          will issue worksheet for us to see if we can touch it in
          Show
          Claire Folland added a comment - will issue worksheet for us to see if we can touch it in
          Hide
          Permalink
          Claire Folland added a comment -
          not in the area this week
          Show
          Claire Folland added a comment - not in the area this week
          made changes -
          Park_Email
          made changes -
          Park_Key_Account  yes Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account  yes Yes
          Hide
          Permalink
          Claire Folland added a comment -
          waiting for paperwork to come back
          Show
          Claire Folland added a comment - waiting for paperwork to come back
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This issue is over 12 weeks old, I am moving it to managers escalations and have asked Claire to advise why it has taken 12 weeks to sort out.
          Show
          Adrienne Barwell (Inactive) added a comment - This issue is over 12 weeks old, I am moving it to managers escalations and have asked Claire to advise why it has taken 12 weeks to sort out.
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Manager escalations [ 10000 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Claire to check through her paperwork to see if she has had this worksheet back, if not she needs to speak to the engineers to see who attended an whether they carried out the repair
          Show
          Adrienne Barwell (Inactive) added a comment - Claire to check through her paperwork to see if she has had this worksheet back, if not she needs to speak to the engineers to see who attended an whether they carried out the repair
          Hide
          Permalink
          Claire Folland added a comment -
          checked all paperwork and have not recieved this back, unsure which engineer attended, have put another worksheet in file
          Show
          Claire Folland added a comment - checked all paperwork and have not recieved this back, unsure which engineer attended, have put another worksheet in file
          Claire Folland made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Claire Folland made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Claire Folland made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Keith Scheduled 7/7/15
          Show
          Adrienne Barwell (Inactive) added a comment - Keith Scheduled 7/7/15
          Adrienne Barwell (Inactive) made changes -
          Work Scheduled 10/Jul/15
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          paperwork has returned with Keith and awaiting processing
          Show
          Adrienne Barwell (Inactive) added a comment - paperwork has returned with Keith and awaiting processing
          made changes -
          Park_Email
          made changes -
          Park_Key_Account NoYes Yes
          Claire Folland made changes -
          Attachment CCF15072015_00002.jpg [ 97226 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Keith has touched this in, both the park and the customer has never chased this, Ade has agreed to move this to resolve
          Show
          Claire Folland added a comment - Keith has touched this in, both the park and the customer has never chased this, Ade has agreed to move this to resolve
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          made changes -
          Park_Email
          Rose Crisp (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		104d 22h 10m 1 Claire Folland 24/Jun/15 11:56 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		1s 1 Claire Folland 24/Jun/15 11:56 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		2s 1 Claire Folland 24/Jun/15 11:56 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		2s 1 Claire Folland 24/Jun/15 11:56 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		2s 1 Claire Folland 24/Jun/15 11:56 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		9d 4h 51m 1 Adrienne Barwell (Inactive) 03/Jul/15 4:47 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		11d 18h 2m 1 Claire Folland 15/Jul/15 10:50 AM
          Resolved Resolved Complete Complete
          		728d 1m 1 Rose Crisp (Inactive) 12/Jul/17 10:52 AM
          Complete Complete Reopened Reopened
          		2877d 9h 31m 1 28/May/25 8:23 PM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		50m 4s 1 28/May/25 9:13 PM

            People

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              Dates

              • Due:
                Created:
                Updated:
                Work Scheduled: