Details
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Type:
Chargeable (6 weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Kennford International c/park
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Park_Code:KENN04
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Park_Postcode:EX6 7YN
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Park_Contact:n
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Park_Email:Ian@kennfordinternational.co.uk
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Park_Phone:01392 833046
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Plot:11
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Order No:AS9291/5035 quot-16753 O/N 099294
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Model:sunningdale
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Stock_Number:30110
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Serial:1631047
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Size:32X12
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Status Colour:
Awaiting Quote
Activity
| Field | Original Value | New Value |
|---|---|---|
| Size | 32X12 | |
| Model | sunningdale | |
| Stock_Number | 30110 | |
| Serial | 1631047 | |
| Park_Company | Not defined | Kennford International c/park |
| Park_Key_Account | false | |
| Park_Contact | n | |
| Park_Postcode | EX6 7YN | |
| Park_Email | kennfordint@live.co.uk | |
| Park_Phone | 01392 833046 | |
| Park_Code | KENN04 | |
| Park_City | Exeter | |
| Park_Address | Kennford |
| Attachment | screenshot-1.jpg [ 85742 ] |
| Attachment | screenshot-2.jpg [ 85743 ] |
| Summary | MDF chipped (more details being sent by Tim Parker) | MDF wooden base to the sofa chipped (more details being sent by Tim Parker) |
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Adrienne Barwell (Inactive)
added a comment -
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This appears to be the wooden plinth at the bottom of the sofa.
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Adrienne Barwell (Inactive)
added a comment - This appears to be the wooden plinth at the bottom of the sofa.
| Attachment | screenshot-3.jpg [ 85744 ] |
The original pdi was carried out by Keith and this issue was not noted on it. Tim has advised that ABI will not accept this as warranty. I have questioned if it was not picked up on PDI whether this is actually something that might have happened at a later date. Tim has said this is quite possible, however, Ian at kennford is adamant that it has been missed
Show
Adrienne Barwell (Inactive)
added a comment - The original pdi was carried out by Keith and this issue was not noted on it. Tim has advised that ABI will not accept this as warranty. I have questioned if it was not picked up on PDI whether this is actually something that might have happened at a later date. Tim has said this is quite possible, however, Ian at kennford is adamant that it has been missed
I have asked Tim to confirm that this is a the wooden plinth at the base of the sofa, once he has updated me, I will put an request in to Dan at ABI
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Tim to confirm that this is a the wooden plinth at the base of the sofa, once he has updated me, I will put an request in to Dan at ABI
Tim confirms this is correct
Show
Adrienne Barwell (Inactive)
added a comment - Tim confirms this is correct
| Attachment | screenshot-4.jpg [ 86569 ] |
Order sent to Dan asking him to order this part for us
Show
Adrienne Barwell (Inactive)
added a comment - Order sent to Dan asking him to order this part for us
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Order No | AS9216/5035 |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
Ade has asked me to chase this with Diane as she is due to go to the park this morning, spoke to Diane, she can not find an order for this, has asked if i could send the email Ade sent over to her and she will see what she can do
Re-sent Ade's email to Diane
Re-sent Ade's email to Diane
Show
Claire Folland
added a comment - Ade has asked me to chase this with Diane as she is due to go to the park this morning, spoke to Diane, she can not find an order for this, has asked if i could send the email Ade sent over to her and she will see what she can do
Re-sent Ade's email to Diane
Quotation received from ABI
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Adrienne Barwell (Inactive)
added a comment - Quotation received from ABI
| Park_Key_Account | yes | Yes |
| Attachment | screenshot-5.jpg [ 90246 ] |
| Order No | AS9216/5035 | AS9216/5035 quot-16753 |
| Order No | AS9216/5035 quot-16753 | AS9291/5035 quot-16753 |
quote sent back with an order number
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Adrienne Barwell (Inactive)
added a comment - quote sent back with an order number
| Attachment | screenshot-6.jpg [ 90890 ] |
Dan has come back asking which order this relates to , he cannot open the quote he sent us and does not know which one the quote is for
Show
Adrienne Barwell (Inactive)
added a comment - Dan has come back asking which order this relates to , he cannot open the quote he sent us and does not know which one the quote is for
Updated Dan
Show
Adrienne Barwell (Inactive)
added a comment - Updated Dan
Richard has chased for an update with this issue
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Adrienne Barwell (Inactive)
added a comment - Richard has chased for an update with this issue
| Attachment | screenshot-7.jpg [ 91580 ] |
| Order No | AS9291/5035 quot-16753 | AS9291/5035 quot-16753 O/N 099294 |
AS9291/5035 quot-16753 O/N 099294
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Adrienne Barwell (Inactive)
added a comment - AS9291/5035 quot-16753 O/N 099294
Estimated ship date is 15th June 2015 but will ask Dan to confirm this
Show
Adrienne Barwell (Inactive)
added a comment - Estimated ship date is 15th June 2015 but will ask Dan to confirm this
part not due for a couple of weeks, will give it another chase next week
Show
Adrienne Barwell (Inactive)
added a comment - part not due for a couple of weeks, will give it another chase next week
spoke to Dan, this is being made in house, he has spoken to the production manager, hopefully will be made next week, will be no longer then 2 weeks
Show
Claire Folland
added a comment - spoke to Dan, this is being made in house, he has spoken to the production manager, hopefully will be made next week, will be no longer then 2 weeks
This part should be with us next week
Show
Adrienne Barwell (Inactive)
added a comment - This part should be with us next week
I have chased Dan to see if this has arrived with them as anticipated. Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Dan to see if this has arrived with them as anticipated. Awaiting response
| Attachment | screenshot-8.jpg [ 94816 ] |
Hi Adrienne
We make this in-house and this is showing on our system as not in ready however, I do know our warehouse have a lot of parts to book in as my colleague who usually does this is on Holiday, so it could be waiting to be booked in.
As soon as this has arrived and has been booked in your orders will be despatched
Kind Regards
Dan
We make this in-house and this is showing on our system as not in ready however, I do know our warehouse have a lot of parts to book in as my colleague who usually does this is on Holiday, so it could be waiting to be booked in.
As soon as this has arrived and has been booked in your orders will be despatched
Kind Regards
Dan
Show
Adrienne Barwell (Inactive)
added a comment - Hi Adrienne
We make this in-house and this is showing on our system as not in ready however, I do know our warehouse have a lot of parts to book in as my colleague who usually does this is on Holiday, so it could be waiting to be booked in.
As soon as this has arrived and has been booked in your orders will be despatched
Kind Regards
Dan
| Attachment | screenshot-9.jpg [ 94841 ] |
We still have not received this, I will give Dan a chase and find out where this is
Show
Adrienne Barwell (Inactive)
added a comment - We still have not received this, I will give Dan a chase and find out where this is
Chased Dan at ABI for the part
Show
Adrienne Barwell (Inactive)
added a comment - Chased Dan at ABI for the part
| Attachment | screenshot-10.jpg [ 96812 ] |
Dan has advised that this should be with me this week
Show
Adrienne Barwell (Inactive)
added a comment - Dan has advised that this should be with me this week
| Attachment | screenshot-11.jpg [ 97775 ] |
| Attachment | screenshot-12.jpg [ 97777 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
replacment part in stock, issued worksheet
Show
Claire Folland
added a comment - replacment part in stock, issued worksheet
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Keith scheduled
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Adrienne Barwell (Inactive)
added a comment - Keith scheduled
| Work Scheduled | 17/Aug/15 |
| Attachment | CCF24082015_00000.jpg [ 99813 ] |
comp by Keith
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Adrienne Barwell (Inactive)
added a comment - comp by Keith
| Plot | 11 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Received ABI invoice - adjusted stock on sage
Show
Ellie W (Inactive)
added a comment - Received ABI invoice - adjusted stock on sage
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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6d 21h 7m | 1 | Adrienne Barwell (Inactive) | 27/Mar/15 12:28 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 27/Mar/15 12:28 PM | |||||
|
13s | 1 | Adrienne Barwell (Inactive) | 27/Mar/15 12:28 PM | |||||
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116d 22h 19m | 1 | Claire Folland | 22/Jul/15 11:47 AM | |||||
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19s | 1 | Claire Folland | 22/Jul/15 11:47 AM | |||||
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23d 2h 57m | 1 | Adrienne Barwell (Inactive) | 14/Aug/15 2:45 PM | |||||
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9d 18h 22m | 1 | Adrienne Barwell (Inactive) | 24/Aug/15 9:08 AM | |||||
|
20s | 1 | Adrienne Barwell (Inactive) | 24/Aug/15 9:08 AM | |||||
|
3566d 4h 2m | 1 | 29/May/25 1:11 PM | ||||||
|
6s | 1 | 29/May/25 1:11 PM | ||||||
|
38s | 1 | 29/May/25 1:11 PM |
