Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Plot:101
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Serial:8698
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Manufacturer:Prestige
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Model:Rochester
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Year:2015
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Size:40x20
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Status Colour:
Complete
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Stock_Number:31146
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Park_Company:Southern Counties Shooting Ltd
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Park_Postcode:DT2 9PW
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Park_Code:CLAY01
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Additional Contact Details:
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
16m 47s | 1 | Adrienne Barwell (Inactive) | 28/May/15 1:43 PM | |||||
|
17h 35m | 1 | Adrienne Barwell (Inactive) | 29/May/15 10:03 AM | |||||
|
3m 11s | 1 | Adrienne Barwell (Inactive) | 29/May/15 10:06 AM | |||||
|
22s | 1 | Adrienne Barwell (Inactive) | 29/May/15 10:06 AM | |||||
|
2h 44m | 2 | Adrienne Barwell (Inactive) | 29/May/15 10:06 AM | |||||
|
11d 47m | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:54 AM | |||||
|
41s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:55 AM | |||||
|
26s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:55 AM | |||||
|
34s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:56 AM | |||||
|
13d 1h 34m | 1 | Adrienne Barwell (Inactive) | 22/Jun/15 12:31 PM | |||||
|
5s | 2 | Adrienne Barwell (Inactive) | 22/Jun/15 12:31 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
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Adrienne Barwell (Inactive)
added a comment -
Permalink
Prestige have confirmed that this work is complete
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Adrienne Barwell (Inactive)
added a comment - Prestige have confirmed that this work is complete
I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
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Adrienne Barwell (Inactive)
added a comment - I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
I have chased Prestige to see if all the work has been completed awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Prestige to see if all the work has been completed awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Presitge contact details:
DD: 01933 354017
Sarah.Pritchett@phplh.com
E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Show
Adrienne Barwell (Inactive)
added a comment - E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Ellie has updated Mrs Sinfield about when Prestige will be attending
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Adrienne Barwell (Inactive)
added a comment - Ellie has updated Mrs Sinfield about when Prestige will be attending
Sarah from Prestige has advised that they will be attending on 20th June.
Show
Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has advised that they will be attending on 20th June.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Jun/15 |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
I have chased Prestige for an update
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Prestige for an update
| Attachment | Prestige (21).JPG [ 92409 ] | |
| Attachment | Prestige (22).JPG [ 92410 ] | |
| Attachment | Prestige (23).JPG [ 92411 ] | |
| Attachment | Prestige (24).JPG [ 92412 ] | |
| Attachment | Prestige (25).JPG [ 92413 ] |
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.JPG){kind=link}
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photos attached
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Adrienne Barwell (Inactive)
added a comment - photos attached
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Comment | [ Chris Nichols advised: Squeak in floor by patio doors is pretty bad, I know you suggested waiting for the unit to settle but if they are likely to go back to look at the above they may want to do that at the same time and hopefully avoid two visits - Completed, there were bolts loose on main floor joists, factory fitted. Hopefully no squeak, fixed. ] |
| Comment | [ Issue complete ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Acknowledged [ 10005 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | screenshot-4.jpg [ 92371 ] |
Reported to Prestige
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Adrienne Barwell (Inactive)
added a comment - Reported to Prestige
| Attachment | screenshot-3.jpg [ 92370 ] |
I will need to report this to Prestige
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Adrienne Barwell (Inactive)
added a comment - I will need to report this to Prestige
Chris Nichols has advised: Loft insulation has not been put down - Loft insulation is completed at factory, we do not lay any loft insulation inside
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Adrienne Barwell (Inactive)
added a comment - Chris Nichols has advised: Loft insulation has not been put down - Loft insulation is completed at factory, we do not lay any loft insulation inside
| Additional Contact Details |
Linda 07776427432
Mick 07476051815 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
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Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
Linda Amor has contacted the transporter/ siting team and advised that they need to go back to this unit to sort out this issue
Show
Adrienne Barwell (Inactive)
added a comment - Linda Amor has contacted the transporter/ siting team and advised that they need to go back to this unit to sort out this issue
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.jpg [ 92238 ] |
Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com, not sure who does aftersales.
Show
Adrienne Barwell (Inactive)
added a comment - Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com , not sure who does aftersales.
| Due Date | 28/May/15 | 23/Jul/15 |
reported on pdi
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Adrienne Barwell (Inactive)
added a comment - reported on pdi
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Wallboards/Ceiling Boards (8 Weeks) [ 6 ] | Roof (8 Weeks) [ 40 ] |