Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Plot:101
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Serial:8698
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Manufacturer:Prestige
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Model:Rochester
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Year:2015
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Size:40x20
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Status Colour:
Complete
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Stock_Number:31146
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Park_Company:Southern Counties Shooting Ltd
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Park_Postcode:DT2 9PW
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Park_Code:CLAY01
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Additional Contact Details:
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2h 24m | 1 | Adrienne Barwell (Inactive) | 28/May/15 3:50 PM | |||||
|
37m 40s | 1 | Adrienne Barwell (Inactive) | 28/May/15 4:28 PM | |||||
|
11d 18h 26m | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:54 AM | |||||
|
42s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:55 AM | |||||
|
26s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:55 AM | |||||
|
34s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:56 AM | |||||
|
13d 1h 36m | 1 | Adrienne Barwell (Inactive) | 22/Jun/15 12:33 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 22/Jun/15 12:33 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
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Adrienne Barwell (Inactive)
added a comment -
Permalink
Prestige have confirmed that this work is complete
Show
Adrienne Barwell (Inactive)
added a comment - Prestige have confirmed that this work is complete
I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
I have chased Prestige to see if all the work has been completed awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Prestige to see if all the work has been completed awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Presitge contact details:
DD: 01933 354017
Sarah.Pritchett@phplh.com
E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Show
Adrienne Barwell (Inactive)
added a comment - E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Ellie has updated Mrs Sinfield about when Prestige will be attending
Show
Adrienne Barwell (Inactive)
added a comment - Ellie has updated Mrs Sinfield about when Prestige will be attending
Sarah from Prestige has advised that they will be attending on 20th June.
Show
Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has advised that they will be attending on 20th June.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Jun/15 |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
I have chased Prestige for an update
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Prestige for an update
Linda advised that the customer had noticed the problems with the beams, and really angry about it, however these are issues that we had already picked up on reported to Prestige.
Linda advised that she had spoken with the customer and he is fine now, on Sunday the Production Manger Bill (from Prestige ) arrived to grout the tiles and when Mike started to tell him about the problems with the beams, he already knew about and had noticed it in production and thought it had been sorted. He has advised that he requires a whole new beam and he will be back in about two weeks to carry out all the repairs.
Linda advised that I do not need to ring the customer because he is fine now that he spoken to Prestige - no further action at this time
Linda advised that she had spoken with the customer and he is fine now, on Sunday the Production Manger Bill (from Prestige ) arrived to grout the tiles and when Mike started to tell him about the problems with the beams, he already knew about and had noticed it in production and thought it had been sorted. He has advised that he requires a whole new beam and he will be back in about two weeks to carry out all the repairs.
Linda advised that I do not need to ring the customer because he is fine now that he spoken to Prestige - no further action at this time
Show
Adrienne Barwell (Inactive)
added a comment - Linda advised that the customer had noticed the problems with the beams, and really angry about it, however these are issues that we had already picked up on reported to Prestige.
Linda advised that she had spoken with the customer and he is fine now, on Sunday the Production Manger Bill (from Prestige ) arrived to grout the tiles and when Mike started to tell him about the problems with the beams, he already knew about and had noticed it in production and thought it had been sorted. He has advised that he requires a whole new beam and he will be back in about two weeks to carry out all the repairs.
Linda advised that I do not need to ring the customer because he is fine now that he spoken to Prestige - no further action at this time
I had a message from Karen to ring the customer because he phoned Bridport at the weekend and was really angry. There was no note advising what he was cross about so I will ring Bridport and get more info before ringing the customer
Show
Adrienne Barwell (Inactive)
added a comment - I had a message from Karen to ring the customer because he phoned Bridport at the weekend and was really angry. There was no note advising what he was cross about so I will ring Bridport and get more info before ringing the customer
| Additional Contact Details |
Linda 07776427432
Mick 07476051815 |
| Attachment | screenshot-5.jpg [ 92320 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
Show
Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Submitted to Prestige
Show
Adrienne Barwell (Inactive)
added a comment - Submitted to Prestige
| Attachment | screenshot-4.jpg [ 92311 ] |
| Attachment | screenshot-3.jpg [ 92280 ] |
Linda has advised that she does not feel that this is down to the siting team and we should report this to the manufacturer
Show
Adrienne Barwell (Inactive)
added a comment - Linda has advised that she does not feel that this is down to the siting team and we should report this to the manufacturer
| Attachment | screenshot-2.jpg [ 92255 ] |
I have suggested to LInda that this needs to be added to the list of items that need to be addressed by the siting team - awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have suggested to LInda that this needs to be added to the list of items that need to be addressed by the siting team - awaiting response
Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com, not sure who does aftersales.
Show
Adrienne Barwell (Inactive)
added a comment - Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com , not sure who does aftersales.
| Due Date | 28/May/15 | 23/Jul/15 |
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Chassis (8 Weeks) [ 38 ] | Wallboards/Ceiling Boards (8 Weeks) [ 6 ] |