Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Plot:101
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Serial:8698
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Manufacturer:Prestige
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Model:Rochester
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Year:2015
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Size:40x20
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Status Colour:
Complete
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Stock_Number:31146
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Park_Company:Southern Counties Shooting Ltd
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Park_Postcode:DT2 9PW
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Park_Code:CLAY01
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Additional Contact Details:
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SLA Status:
Activity
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- Comments
- History
- Activity
- Transitions
- Stateoscope
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Adrienne Barwell (Inactive)
added a comment -
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Prestige have confirmed that this work is complete
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Adrienne Barwell (Inactive)
added a comment - Prestige have confirmed that this work is complete
I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
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Adrienne Barwell (Inactive)
added a comment - I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
I have chased Prestige to see if all the work has been completed awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have chased Prestige to see if all the work has been completed awaiting response
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Adrienne Barwell (Inactive)
added a comment - Presitge contact details:
DD: 01933 354017
Sarah.Pritchett@phplh.com
E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Show
Adrienne Barwell (Inactive)
added a comment - E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Ellie has updated Mrs Sinfield about when Prestige will be attending
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Adrienne Barwell (Inactive)
added a comment - Ellie has updated Mrs Sinfield about when Prestige will be attending
Sarah from Prestige has advised that they will be attending on 20th June.
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Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has advised that they will be attending on 20th June.
I have chased Prestige for an update
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Adrienne Barwell (Inactive)
added a comment - I have chased Prestige for an update
Linda advised that the customer had noticed the problems with the beams, and really angry about it, however these are issues that we had already picked up on reported to Prestige.
Linda advised that she had spoken with the customer and he is fine now, on Sunday the Production Manger Bill (from Prestige ) arrived to grout the tiles and when Mike started to tell him about the problems with the beams, he already knew about and had noticed it in production and thought it had been sorted. He has advised that he requires a whole new beam and he will be back in about two weeks to carry out all the repairs.
Linda advised that I do not need to ring the customer because he is fine now that he spoken to Prestige - no further action at this time
Linda advised that she had spoken with the customer and he is fine now, on Sunday the Production Manger Bill (from Prestige ) arrived to grout the tiles and when Mike started to tell him about the problems with the beams, he already knew about and had noticed it in production and thought it had been sorted. He has advised that he requires a whole new beam and he will be back in about two weeks to carry out all the repairs.
Linda advised that I do not need to ring the customer because he is fine now that he spoken to Prestige - no further action at this time
Show
Adrienne Barwell (Inactive)
added a comment - Linda advised that the customer had noticed the problems with the beams, and really angry about it, however these are issues that we had already picked up on reported to Prestige.
Linda advised that she had spoken with the customer and he is fine now, on Sunday the Production Manger Bill (from Prestige ) arrived to grout the tiles and when Mike started to tell him about the problems with the beams, he already knew about and had noticed it in production and thought it had been sorted. He has advised that he requires a whole new beam and he will be back in about two weeks to carry out all the repairs.
Linda advised that I do not need to ring the customer because he is fine now that he spoken to Prestige - no further action at this time
I had a message from Karen to ring the customer because he phoned Bridport at the weekend and was really angry. There was no note advising what he was cross about so I will ring Bridport and get more info before ringing the customer
Show
Adrienne Barwell (Inactive)
added a comment - I had a message from Karen to ring the customer because he phoned Bridport at the weekend and was really angry. There was no note advising what he was cross about so I will ring Bridport and get more info before ringing the customer
Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
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Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
Submitted to Prestige
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Adrienne Barwell (Inactive)
added a comment - Submitted to Prestige
Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com, not sure who does aftersales.
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Adrienne Barwell (Inactive)
added a comment - Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com , not sure who does aftersales.