Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Plot:101
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Serial:8698
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Manufacturer:Prestige
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Model:Rochester
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Year:2015
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Size:40x20
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Status Colour:
Complete
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Stock_Number:31146
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Park_Company:Southern Counties Shooting Ltd
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Park_Postcode:DT2 9PW
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Park_Code:CLAY01
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Additional Contact Details:
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Dining Furniture (8 Weeks) [ 30 ] | Missing items (4 weeks) [ 16 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Reported by Linda Amor
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Adrienne Barwell (Inactive)
added a comment - Reported by Linda Amor
Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com, not sure who does aftersales.
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Adrienne Barwell (Inactive)
added a comment - Linda Amor has advised: My contact at Prestige has been Jonathan Wake who is their MD, email jonathan.wake@phph.com , not sure who does aftersales.
| Attachment | screenshot-3.jpg [ 92300 ] |
Submitted to Prestige
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Adrienne Barwell (Inactive)
added a comment - Submitted to Prestige
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
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Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has confirmed that they have received the list and will contact me shortly with a visit date
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-4.jpg [ 92323 ] |
| Additional Contact Details |
Linda 07776427432
Mick 07476051815 |
I have chased Prestige for an update
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Adrienne Barwell (Inactive)
added a comment - I have chased Prestige for an update
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Jun/15 |
Sarah from Prestige has advised that they will be attending on 20th June.
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Adrienne Barwell (Inactive)
added a comment - Sarah from Prestige has advised that they will be attending on 20th June.
Ellie has updated Mrs Sinfield about when Prestige will be attending
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Adrienne Barwell (Inactive)
added a comment - Ellie has updated Mrs Sinfield about when Prestige will be attending
E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Show
Adrienne Barwell (Inactive)
added a comment - E-mail received advising:
Hi Adrienne
Thank you for the below, we have updated our records and Bill our Production Manager will be over with you on Saturday 20th to attend to this home.
Many Thanks
Sarah Pritchett
Customer Care Account Manager
Prestige & Homeseeker Park & Leisure Homes
DD: 01933 354017
Show
Adrienne Barwell (Inactive)
added a comment - Presitge contact details:
DD: 01933 354017
Sarah.Pritchett@phplh.com
I have chased Prestige to see if all the work has been completed awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have chased Prestige to see if all the work has been completed awaiting response
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Laura at Bridport to check whether Mr and Mrs Sinfield had phoned Linda with an update following the engineers visit at the weekend. Laura will get Linda to give me a call back, before I ring the customer to find out how the visit went.
Prestige have confirmed that this work is complete
Show
Adrienne Barwell (Inactive)
added a comment - Prestige have confirmed that this work is complete
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2h 10m | 1 | Adrienne Barwell (Inactive) | 28/May/15 3:50 PM | |||||
|
37m 41s | 1 | Adrienne Barwell (Inactive) | 28/May/15 4:28 PM | |||||
|
11d 18h 26m | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:54 AM | |||||
|
41s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:55 AM | |||||
|
26s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:55 AM | |||||
|
35s | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 10:56 AM | |||||
|
13d 1h 36m | 1 | Adrienne Barwell (Inactive) | 22/Jun/15 12:33 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 22/Jun/15 12:33 PM |
