Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Sunningcrest Holiday Park
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Park_Code:SUNN01
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Park_Postcode:TA8 2RA
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Park_Email:sue@sunningcrest.co.uk
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Park_Phone:01278 751470
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Order No:AS11031/5041
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Model:Rio
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Stock_Number:34072
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Serial:WB6676/004
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Status Colour:
Awaiting Quote
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Part Number:D130/w x3
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TA8 2RA | |
| Park_Phone | 01278 751470 | |
| Park_Code | SUNN01 | |
| Park_Address2 | Coast Road, Brean | |
| Park_City | Burnham on Sea | |
| Park_Address | Sunningcrest Caravan Park |
| Attachment | report from site.png [ 154904 ] |
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Adrienne Barwell (Inactive)
added a comment -
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I have spoken to Gavin and advised that we will get Steve out to this ASAP, he advised that he has passed this over to Charleen.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Gavin and advised that we will get Steve out to this ASAP, he advised that he has passed this over to Charleen.
I have advised Sue at Sunningcrest that I will get Steve out to the site ASAP to show Jake how to adjust the door
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Adrienne Barwell (Inactive)
added a comment - I have advised Sue at Sunningcrest that I will get Steve out to the site ASAP to show Jake how to adjust the door
| Attachment | worksheet issued.png [ 154906 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Matt to attend
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Adrienne Barwell (Inactive)
added a comment - Matt to attend
| Work Scheduled | 05/May/17 |
Worksheet has come back (see PDF attached), ran out of time, will need to reschedule and I have put the worksheet back.
Show
Summer Stangroom (Inactive)
added a comment - Worksheet has come back (see PDF attached), ran out of time, will need to reschedule and I have put the worksheet back.
| Attachment | SKM_C224e17050908022.pdf [ 160256 ] |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 05/May/17 | |
| Plot |
updated Sue
Show
Adrienne Barwell (Inactive)
added a comment - updated Sue
| Times Scheduled | 3 | 4 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 15/May/17 | |
| Plot |
Sue from the park called to say she was expecting Steve on Monday but he never turned up? I have spoken to Steve to ask him but he said he did have a worksheet but didn't get time to do it. I let Sue know that I will talk to Adrienne about getting it re-scheduled and let her know on Thursday.
Show
Charleen Sibley
added a comment - Sue from the park called to say she was expecting Steve on Monday but he never turned up? I have spoken to Steve to ask him but he said he did have a worksheet but didn't get time to do it. I let Sue know that I will talk to Adrienne about getting it re-scheduled and let her know on Thursday.
Matt to attend on 22/05/17
Show
Summer Stangroom (Inactive)
added a comment - Matt to attend on 22/05/17
| Times Scheduled | 4 | 5 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 15/May/17 | 22/May/17 |
| Plot |
Sue has phoned regarding this issue she has said that Matt said that he has done the best that he can but the actual hinge was broken so couldn't complete. Sue has said that she would pay for the hinge is necessary if we could go out and do the adjustment. I said that I would need to double check with Charleen and Adrienne to see if they are happy to do this. Sue has asked to give her an update via an email to let her know what will be happening.
I have spoken to Ade she has said to get a hinge ordered and to issue another worksheet.
I have spoken to Ade she has said to get a hinge ordered and to issue another worksheet.
Show
Isabel Smith (Inactive)
added a comment - Sue has phoned regarding this issue she has said that Matt said that he has done the best that he can but the actual hinge was broken so couldn't complete. Sue has said that she would pay for the hinge is necessary if we could go out and do the adjustment. I said that I would need to double check with Charleen and Adrienne to see if they are happy to do this. Sue has asked to give her an update via an email to let her know what will be happening.
I have spoken to Ade she has said to get a hinge ordered and to issue another worksheet.
| Attachment | SKM_C224e17052710060.pdf [ 164940 ] |
Matt has stated that a new hinge is required to fully reslove the issue see PDF attached.
Show
Isabel Smith (Inactive)
added a comment - Matt has stated that a new hinge is required to fully reslove the issue see PDF attached.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
I have tried to order these through the web portal, but Willerby won't let us proceed. They will need to be ordered elsewhere
Show
Adrienne Barwell (Inactive)
added a comment - I have tried to order these through the web portal, but Willerby won't let us proceed. They will need to be ordered elsewhere
| Attachment | Matt 30.5.17 005.JPG [ 177569 ] | |
| Attachment | Matt 30.5.17 006.JPG [ 177570 ] |
The site have advised that they will pay for the replacement hinges
Show
Adrienne Barwell (Inactive)
added a comment - The site have advised that they will pay for the replacement hinges
| Order No | AS11031/5041 |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
parts on order from Arleigh
Show
Adrienne Barwell (Inactive)
added a comment - parts on order from Arleigh
| Attachment | order ack from Arleigh.png [ 177579 ] |
| Parts Expected | 04/Aug/17 | |
| Part Number | D130/w x3 |
| Park_Key_Account | Yes |
The site have confirmed that they will pay for us to supply and fit door hinges
Show
Adrienne Barwell (Inactive)
added a comment - The site have confirmed that they will pay for us to supply and fit door hinges
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Attachment | response from Izzie.png [ 177580 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
received replacement door hinges from Arleigh, issued worksheet
Show
Claire Folland
added a comment - received replacement door hinges from Arleigh, issued worksheet
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
Matt to attend
Show
Adrienne Barwell (Inactive)
added a comment - Matt to attend
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 22/May/17 | 21/Aug/17 |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Plot |
| Assignee | Claire Folland [ claire ] | Rose Crisp [ rose ] |
Returned to folder as blank
Show
Rose Crisp (Inactive)
added a comment - Returned to folder as blank
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | ... |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] | |
| Invoice Number | ... | |
| Assignee | Rose Crisp [ rose ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Rose Crisp [ rose ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Rose Crisp [ rose ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Claire Folland [ claire ] | Rose Crisp [ rose ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Rose Crisp [ rose ] | Adrienne Barwell [ adrienne ] |
| Attachment | CCF06112017_00013.jpg [ 192760 ] |
complete by steve 2-11-17, worksheet attached
Show
Claire Folland
added a comment - complete by steve 2-11-17, worksheet attached
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 21/Aug/17 | 02/Nov/17 |
| Assignee | Adrienne Barwell [ adrienne ] | Rose Crisp [ rose ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Assignee | Rose Crisp [ rose ] | Isabel Smith [ monica ] |
| Assignee | Isabel Smith [ monica ] | Lorraine Pryor [ lorraine ] |
Im not sure why Izzy has emailed me ?
I've had nothing to do with issue it was Ade/ Claire looking into this it should of been loaded on a pre-owed - 731 as per the worksheet it was never a quote . their is not quotes attached to jira ?
I will change this to pre owned and then close this issue off.
I've had nothing to do with issue it was Ade/ Claire looking into this it should of been loaded on a pre-owed - 731 as per the worksheet it was never a quote . their is not quotes attached to jira ?
I will change this to pre owned and then close this issue off.
Show
Lorraine Pryor (Inactive)
added a comment - Im not sure why Izzy has emailed me ?
I've had nothing to do with issue it was Ade/ Claire looking into this it should of been loaded on a pre-owed - 731 as per the worksheet it was never a quote . their is not quotes attached to jira ?
I will change this to pre owned and then close this issue off.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Sue has confirmed this has been completed
Show
Claire Folland
added a comment - Sue has confirmed this has been completed
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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3s | 1 | Adrienne Barwell (Inactive) | 18/Apr/17 2:25 PM | |||||
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21d 4h 14m | 4 | Summer Stangroom (Inactive) | 19/May/17 3:54 PM | |||||
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7d 20h 17m | 1 | monica | 27/May/17 12:11 PM | |||||
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13s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:41 PM | |||||
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51s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:42 PM | |||||
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8s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:42 PM | |||||
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4s | 2 | Rose Crisp (Inactive) | 22/Aug/17 2:42 PM | |||||
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7s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:42 PM | |||||
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12s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:42 PM | |||||
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7s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:42 PM | |||||
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3s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:43 PM | |||||
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4s | 1 | Rose Crisp (Inactive) | 22/Aug/17 2:43 PM | |||||
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13s | 3 | Rose Crisp (Inactive) | 22/Aug/17 2:43 PM | |||||
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2d 2h 5m | 3 | Rose Crisp (Inactive) | 22/Aug/17 2:43 PM | |||||
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6s | 2 | Rose Crisp (Inactive) | 22/Aug/17 2:43 PM | |||||
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26s | 2 | Rose Crisp (Inactive) | 22/Aug/17 2:43 PM | |||||
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100d 1h 7m | 3 | Claire Folland | 06/Nov/17 2:13 PM | |||||
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3d 22h 30m | 2 | Claire Folland | 06/Nov/17 2:13 PM | |||||
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16d 21h 31m | 1 | Lorraine Pryor (Inactive) | 23/Nov/17 11:45 AM | |||||
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66d 22h 33m | 4 | Lorraine Pryor (Inactive) | 23/Nov/17 11:45 AM | |||||
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4s | 3 | Lorraine Pryor (Inactive) | 23/Nov/17 11:45 AM | |||||
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4s | 1 | Lorraine Pryor (Inactive) | 23/Nov/17 11:45 AM | |||||
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2s | 1 | Lorraine Pryor (Inactive) | 23/Nov/17 11:45 AM | |||||
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2911d 23h 14m | 1 | 13/Nov/25 11:00 AM | ||||||
|
15s | 2 | 13/Nov/25 11:00 AM |
