Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Awaiting Quote
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Priority:
Manager escalations
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Resolution: Unresolved
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Labels:None
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Park_Company:Surf Bay Leisure (Winkleigh)
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Park_Code:SURF99
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Park_Postcode:EX19 8DW
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Park_Email:warranty@surfbay.co.uk
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Park_Phone:01837 680100
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Order No:AS9191/5035
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Model:Andromeda
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Stock_Number:28178
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Serial:AT009045/03
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Size:28x12
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Status Colour:
Awaiting Quote
Issue Links
- Same Van
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GW-262
Customer would like the side panel and top of the fridge freezer compartment
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- Awaiting Quote
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Activity
| Attachment | 10.11.14.jpg [ 77290 ] |
| Park_Email | asales@surfbay.co.uk | |
| Park_Phone | 01837 680100 | |
| Park_Code | SURF99 |
Hide
Claire Folland
added a comment -
Permalink
emailed Katrina
Show
Claire Folland
added a comment - emailed Katrina
Atlas have advised they sent out a side panel not a worktop, looking through the notes i can see Ade ordered a side panel and the top of the fridge freezer compartment, will speak to Ade
Show
Claire Folland
added a comment - Atlas have advised they sent out a side panel not a worktop, looking through the notes i can see Ade ordered a side panel and the top of the fridge freezer compartment, will speak to Ade
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emailed Katrina advising the side panel and top was ordered, the top piece is the wrong size
Show
Claire Folland
added a comment - emailed Katrina advising the side panel and top was ordered, the top piece is the wrong size
| Attachment | screenshot-1.jpg [ 80270 ] |
| Attachment | screenshot-2.jpg [ 80271 ] |
Katrina has advised we provided the measurements, spoke to Ade, the park told us what measurements where required, have asked if a new piece can be made 69 cms wide
Show
Claire Folland
added a comment - Katrina has advised we provided the measurements, spoke to Ade, the park told us what measurements where required, have asked if a new piece can be made 69 cms wide
will email Katrina to make sure this has been re-ordered
Show
Claire Folland
added a comment - will email Katrina to make sure this has been re-ordered
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
Waiting for a hand over from Claire
Show
Adrienne Barwell (Inactive)
added a comment - Waiting for a hand over from Claire
No update from Claire, I will e-mail Katrina to see where we are with this
Show
Adrienne Barwell (Inactive)
added a comment - No update from Claire, I will e-mail Katrina to see where we are with this
| Attachment | screenshot-3.jpg [ 83719 ] |
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| Attachment | screenshot-4.jpg [ 85349 ] |
Adam's customer is chasing this part. I have spoken to Katrina at Atlas and she has advised that Claire has never confirmed the order with her. I have spoken to Claire and she seems confused as to what she should have been ordering.
Show
Adrienne Barwell (Inactive)
added a comment - Adam's customer is chasing this part. I have spoken to Katrina at Atlas and she has advised that Claire has never confirmed the order with her. I have spoken to Claire and she seems confused as to what she should have been ordering.
| Order No | AS9191/5035 |
I have re-ordered the part and asked Katrina to let me know if there was any problem with the order
Show
Adrienne Barwell (Inactive)
added a comment - I have re-ordered the part and asked Katrina to let me know if there was any problem with the order
| Attachment | screenshot-5.jpg [ 85355 ] |
| Summary | replacement piece of worktop | replacement top lid of the fridge freezer carcass |
| Issue Type | Worktops (8 Weeks) [ 32 ] | Kitchen Cupboards (8 Weeks) [ 31 ] |
| Attachment | screenshot-6.jpg [ 85634 ] |
Katrina has asked me to confirm the size is 69cm wide by depth 59cm I have confirmed this and she will go ahead with the order
Show
Adrienne Barwell (Inactive)
added a comment - Katrina has asked me to confirm the size is 69cm wide by depth 59cm I have confirmed this and she will go ahead with the order
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Spoke to Adam and have apologised that Claire had not ordered the part previously. I will chase Katrina to see when we can expect this part
Show
Adrienne Barwell (Inactive)
added a comment - Spoke to Adam and have apologised that Claire had not ordered the part previously. I will chase Katrina to see when we can expect this part
| Attachment | screenshot-7.jpg [ 86665 ] |
Chased Karina for this part awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Chased Karina for this part awaiting response
| Attachment | screenshot-8.jpg [ 88918 ] |
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I have spoken to Katrina twice this week about this issue, she has advised that they are struggling to get the correct wood for this and hopefully will be able to get this sorted next week
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Katrina twice this week about this issue, she has advised that they are struggling to get the correct wood for this and hopefully will be able to get this sorted next week
Katrina is hoping to get this on the delivery for Tuesday
Show
Adrienne Barwell (Inactive)
added a comment - Katrina is hoping to get this on the delivery for Tuesday
This is still not available, I have spoken to Adam and advised that they are really having problems matching the wood, it might be just as well to see what we can match in the workshop
Show
Adrienne Barwell (Inactive)
added a comment - This is still not available, I have spoken to Adam and advised that they are really having problems matching the wood, it might be just as well to see what we can match in the workshop
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
I have issued a worksheet for Steve to try and make a top for the fridge freezer unit
Show
Adrienne Barwell (Inactive)
added a comment - I have issued a worksheet for Steve to try and make a top for the fridge freezer unit
Steve gave me the worksheet back blank, I will ask him to do this next week
Show
Adrienne Barwell (Inactive)
added a comment - Steve gave me the worksheet back blank, I will ask him to do this next week
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 10/Jun/15 |
worksheet re-issued to Steve
Show
Adrienne Barwell (Inactive)
added a comment - worksheet re-issued to Steve
I have not had this worksheet back so I am unsure whether Steve has done this.
Show
Adrienne Barwell (Inactive)
added a comment - I have not had this worksheet back so I am unsure whether Steve has done this.
worksheet returned, Steve has made the part, but I am not sure where it is
Show
Adrienne Barwell (Inactive)
added a comment - worksheet returned, Steve has made the part, but I am not sure where it is
| Attachment | CCF22062015_00000.jpg [ 94855 ] |
I have put the worksheet back in Steve's tray asking him where the part is that he has made up for Adam. Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have put the worksheet back in Steve's tray asking him where the part is that he has made up for Adam. Awaiting response
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
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| Status | Resolved [ 5 ] | Complete [ 6 ] |
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| Status | Complete [ 6 ] | Complete [ 6 ] |
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| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
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| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
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129d 1h 8m | 1 | Adrienne Barwell (Inactive) | 19/Mar/15 12:18 PM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 19/Mar/15 12:18 PM | |||||
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2s | 1 | Adrienne Barwell (Inactive) | 19/Mar/15 12:18 PM | |||||
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64d 20h 53m | 1 | Adrienne Barwell (Inactive) | 23/May/15 10:12 AM | |||||
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4s | 1 | Adrienne Barwell (Inactive) | 23/May/15 10:12 AM | |||||
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17d 2h 16m | 1 | Adrienne Barwell (Inactive) | 09/Jun/15 12:28 PM | |||||
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13d 4h | 1 | Adrienne Barwell (Inactive) | 22/Jun/15 4:29 PM | |||||
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750d 17h 10m | 1 | Rose Crisp (Inactive) | 12/Jul/17 9:40 AM | |||||
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3082d 3h 39m | 1 | 19/Dec/25 12:19 PM | ||||||
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1s | 1 | 19/Dec/25 12:19 PM | ||||||
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15s | 1 | 19/Dec/25 12:19 PM |
