Details
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Type:
Agreed Date/ End of season
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Status: Awaiting Quote
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Priority:
Agreed Date
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:-
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ID Number:W60751 - Arleigh AQ044676 PPS45
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Order No:A9385/5035 new cooker AS9025/5035 Ref: W55002
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Model:Coslat Albany
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Stock_Number:29492
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Status Colour:
Awaiting Quote
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Part Number:n38/sb New oven
Description
Mrs Glencross
Whitley Farm
Thurlstone
TQ7 3LW
01676 529019
07725 259391
Whitley Farm
Thurlstone
TQ7 3LW
01676 529019
07725 259391
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6s | 1 | Lorraine Pryor (Inactive) | 17/Jun/15 11:05 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 17/Jun/15 11:06 AM | |||||
|
15d 1h 8m | 4 | Lorraine Pryor (Inactive) | 06/Jul/15 11:01 AM | |||||
|
9s | 4 | Lorraine Pryor (Inactive) | 06/Jul/15 11:01 AM | |||||
|
17s | 4 | Lorraine Pryor (Inactive) | 06/Jul/15 11:01 AM | |||||
|
14d 22h 9m | 4 | Lorraine Pryor (Inactive) | 06/Jul/15 11:02 AM | |||||
|
30m 15s | 4 | Lorraine Pryor (Inactive) | 06/Jul/15 11:02 AM | |||||
|
116d 23h 15m | 4 | Lorraine Pryor (Inactive) | 13/Jul/15 1:38 PM | |||||
|
92d 4h 28m | 4 | Lorraine Pryor (Inactive) | 13/Jul/15 1:38 PM | |||||
|
10s | 3 | Lorraine Pryor (Inactive) | 13/Jul/15 1:38 PM | |||||
|
3812d 17h 22m | 3 | 20/Dec/25 6:01 AM | ||||||
|
3d 20h 13m | 3 | 20/Dec/25 6:01 AM | ||||||
|
15s | 4 | 20/Dec/25 6:01 AM |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Times Scheduled | 4 | 5 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Hide
Lorraine Pryor (Inactive)
added a comment -
Permalink
this has now been completed by keith , work sheet scanned to jira
Show
Lorraine Pryor (Inactive)
added a comment - this has now been completed by keith , work sheet scanned to jira
| Attachment | scan0002.pdf [ 96966 ] |
Christine Glencross called to ask if possible to change engineer visit to the following Friday - advised can cancel scheduled visit but may have to wait 2-3 weeks for a new date. She said she keep as is then.
Show
Karen Watson (Inactive)
added a comment - Christine Glencross called to ask if possible to change engineer visit to the following Friday - advised can cancel scheduled visit but may have to wait 2-3 weeks for a new date. She said she keep as is then.
Ade has advised me that we would like to send an engineer out this coming Friday 10.07.15.
I have called the home no no reply just rings, called the mobile no and left a message asking Mrs Glencross if we could come on Friday and if she can call me back to confirm.
Waiting for an reply now.
I have called the home no no reply just rings, called the mobile no and left a message asking Mrs Glencross if we could come on Friday and if she can call me back to confirm.
Waiting for an reply now.
Show
Lorraine Pryor (Inactive)
added a comment - Ade has advised me that we would like to send an engineer out this coming Friday 10.07.15.
I have called the home no no reply just rings, called the mobile no and left a message asking Mrs Glencross if we could come on Friday and if she can call me back to confirm.
Waiting for an reply now.
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 10/Jul/15 |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Times Scheduled | 3 | 4 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 05/May/15 9:12 AM | 22/Jun/15 9:12 AM |
| Attachment | 22.06.15 worksheet issued.jpg [ 94843 ] |
I have received an invoice from Arleigh for the cooker, I have not been told that its come in.
I presume that this has gone to the top workshop, I will issue a work sheet for us to fit this new cooker
I presume that this has gone to the top workshop, I will issue a work sheet for us to fit this new cooker
Show
Lorraine Pryor (Inactive)
added a comment - I have received an invoice from Arleigh for the cooker, I have not been told that its come in.
I presume that this has gone to the top workshop, I will issue a work sheet for us to fit this new cooker
| Attachment | 22.06.15.jpg [ 94842 ] |
| Attachment | 18.06.15 PPS-45 Arleigh order.pdf [ 94575 ] |
Arleigh order attached to Jira
Show
Lorraine Pryor (Inactive)
added a comment - Arleigh order attached to Jira
| Order No | AS9025/5035 Ref: W55002 | A9385/5035 new cooker AS9025/5035 Ref: W55002 |
| Attachment | 17.06.15 email from emma.jpg [ 94368 ] |
I have made Emma aware of this and will charge the cost to the stock no and orderm has now been placed for a new cooker.
When this comes in we can send our engineer out ot fit this.
When this comes in we can send our engineer out ot fit this.
Show
Lorraine Pryor (Inactive)
added a comment - I have made Emma aware of this and will charge the cost to the stock no and orderm has now been placed for a new cooker.
When this comes in we can send our engineer out ot fit this.
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Attachment | 17.06.15 Arleigh order.jpg [ 94367 ] |
| Attachment | 17.06.15 Arleigh order.jpg [ 94365 ] |
| ID Number | AS9385/5035 AQ044676 PPS45 | W60751 - Arleigh AQ044676 PPS45 |
| Part Number | n38/sb New oven | |
| ID Number | AQ044676 PPS45 | AS9385/5035 AQ044676 PPS45 |
| Attachment | 17.06.15 Sage no AS9385 5035.jpg [ 94364 ] |
| Summary | Grill won't stay lit, maybe thermocouple | Grill won't stay lit, maybe thermocouple- New cooker as of 15.06.15 |
I have emailed Emma back
Hi Emma,
I know we only give 3 months it was report to Maureen who was advise we couldn’t get into the van until it re-opened for the new season.
Hence us sending Keith out to the van April/ May to try and fix it with parts.
Thanks
Lorraine
Hi Emma,
I know we only give 3 months it was report to Maureen who was advise we couldn’t get into the van until it re-opened for the new season.
Hence us sending Keith out to the van April/ May to try and fix it with parts.
Thanks
Lorraine
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed Emma back
Hi Emma,
I know we only give 3 months it was report to Maureen who was advise we couldn’t get into the van until it re-opened for the new season.
Hence us sending Keith out to the van April/ May to try and fix it with parts.
Thanks
Lorraine
| Attachment | 15.06.15.jpg [ 94129 ] |
| Attachment | pps-44.pdf [ 94128 ] |
| Attachment | pps-45.pdf [ 94127 ] |
| Attachment | scan0001.pdf [ 89670 ] |
I have attached the work sheet to jira today.
Show
Lorraine Pryor (Inactive)
added a comment - I have attached the work sheet to jira today.
| Attachment | scan0001.pdf [ 94126 ] |
| Attachment | screenshot-13.jpg [ 94125 ] |
Keith has come back on the worksheet to say that he is unable to repair this cooker and that it will need a new one .
he has been out on a number of occasion, I have emailed Emma to see if she is happy for us to purchase a new cooker from Arleigh code N38 /sb cost £462.47.
No waiting for a reply
he has been out on a number of occasion, I have emailed Emma to see if she is happy for us to purchase a new cooker from Arleigh code N38 /sb cost £462.47.
No waiting for a reply
Show
Lorraine Pryor (Inactive)
added a comment - Keith has come back on the worksheet to say that he is unable to repair this cooker and that it will need a new one .
he has been out on a number of occasion, I have emailed Emma to see if she is happy for us to purchase a new cooker from Arleigh code N38 /sb cost £462.47.
No waiting for a reply
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
called Mrs Glencross to advise we can attend thurs or friday, she has asked if we can attend thursday morning
Show
Claire Folland
added a comment - called Mrs Glencross to advise we can attend thurs or friday, she has asked if we can attend thursday morning
I have called Mrs Glencross Mobile and left a message to say that we are still trying to source a sink for this work, its is proving difficult but we will find something that is a best a match as we can. Once we have it we will of course update her.
I have advise her that we now have the parts in for the grill repair, once we have a date when our engineer is attending we will let her know.
I have advise her that we now have the parts in for the grill repair, once we have a date when our engineer is attending we will let her know.
Show
Lorraine Pryor (Inactive)
added a comment - I have called Mrs Glencross Mobile and left a message to say that we are still trying to source a sink for this work, its is proving difficult but we will find something that is a best a match as we can. Once we have it we will of course update her.
I have advise her that we now have the parts in for the grill repair, once we have a date when our engineer is attending we will let her know.
| Priority | Low [ 22 ] | Over 8 Weeks [ 25 ] |
Spoken to Keith and he has advise me that he needs 2 thermocouple and one grill tap, I have put these on the shelf and left the other thermocouple in Keith tray for the engineers to use.
Show
Lorraine Pryor (Inactive)
added a comment - Spoken to Keith and he has advise me that he needs 2 thermocouple and one grill tap, I have put these on the shelf and left the other thermocouple in Keith tray for the engineers to use.
Parts have now come in work sheet issued and parts labelled and put on shelf.
Show
Lorraine Pryor (Inactive)
added a comment - Parts have now come in work sheet issued and parts labelled and put on shelf.
| Attachment | scan0001.pdf [ 89670 ] |
I have attached the despatch note from Arleigh to Jira
Show
Lorraine Pryor (Inactive)
added a comment - I have attached the despatch note from Arleigh to Jira
| Attachment | 05.05.15 worksheet.jpg [ 89669 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 05/May/15 9:12 AM |
| ID Number | AQ044676 PPS45 |
spoken to Shirley at Arleigh as nsc308 don't come up on the system, they are now obsolete but they do show that they have two left in stock. Placed order on the phone with Shirley today.
Given the stock to Keith when it comes in.
I have also left a voice mail message to say we are having to order the parts for this and we are trying to source a sink
Given the stock to Keith when it comes in.
I have also left a voice mail message to say we are having to order the parts for this and we are trying to source a sink
Show
Lorraine Pryor (Inactive)
added a comment - spoken to Shirley at Arleigh as nsc308 don't come up on the system, they are now obsolete but they do show that they have two left in stock. Placed order on the phone with Shirley today.
Given the stock to Keith when it comes in.
I have also left a voice mail message to say we are having to order the parts for this and we are trying to source a sink
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | arleigh |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | 30.04.15 pps-44, 45,46 work sheet 17.04.15.pdf [ 89528 ] |
Keith has been out to this he has now come back with the work sheet to say that parts he needs to resolved this is nsc 227 x 1 and also nsc 308 x 2.
I will get these on order today and close/ re-open this pending the parts.
I'll call the owner to update her
I will get these on order today and close/ re-open this pending the parts.
I'll call the owner to update her
Show
Lorraine Pryor (Inactive)
added a comment - Keith has been out to this he has now come back with the work sheet to say that parts he needs to resolved this is nsc 227 x 1 and also nsc 308 x 2.
I will get these on order today and close/ re-open this pending the parts.
I'll call the owner to update her
Mrs Glencross has called to say she is travelling down on Tue 14th April, so either wed 15th April or Thur 16th April or frid 17th April is ok with her.
Show
Lorraine Pryor (Inactive)
added a comment - Mrs Glencross has called to say she is travelling down on Tue 14th April, so either wed 15th April or Thur 16th April or frid 17th April is ok with her.
| Description |
Mrs Glencross
Whitley Farm Thurlstone TQ7 3LW 07725 259391 |
Mrs Glencross
Whitley Farm Thurlstone TQ7 3LW 01676 529019 07725 259391 |
Spoke to Mrs Glencross - She confirmed w/c 13.04.15 will be good as they are planning to come down to site that week. She will call a few days before to confirm date we will be visiting.
Show
Karen Watson (Inactive)
added a comment - Spoke to Mrs Glencross - She confirmed w/c 13.04.15 will be good as they are planning to come down to site that week. She will call a few days before to confirm date we will be visiting.
I have asked Lorraine to contact the customer and make an appointment for us to attend after Easter
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Lorraine to contact the customer and make an appointment for us to attend after Easter
| Priority | Agreed Date [ 26 ] | Low [ 22 ] |
| Work Scheduled | 23/Feb/15 |
waiting on this to be scheduled
Show
Lorraine Pryor (Inactive)
added a comment - waiting on this to be scheduled
Work sheet has been issued by mo and is in the folder awaiting a schedule date
Show
Lorraine Pryor (Inactive)
added a comment - Work sheet has been issued by mo and is in the folder awaiting a schedule date
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
| Work Scheduled | 23/Feb/15 |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
This issue is now an agreed date at the beginning of next season
Show
Maureen Hooper (Inactive)
added a comment - This issue is now an agreed date at the beginning of next season
| Issue Type | Grill [ 100 ] | Agreed Date/ End of season [ 18 ] |
Mrs Glencross phoned back saying the engineer had not got to her van, so she has now asked for the work to be put back to the start of next season
Show
Maureen Hooper (Inactive)
added a comment - Mrs Glencross phoned back saying the engineer had not got to her van, so she has now asked for the work to be put back to the start of next season
| Issue Type | Flue/Cowl (2 Weeks) [ 37 ] | Grill [ 100 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
Thermocouple ordered from Arleigh
Show
Maureen Hooper (Inactive)
added a comment - Thermocouple ordered from Arleigh
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Order No | AS9025/5035 Ref: W55002 |
| Attachment | 27.11.14.jpg [ 78828 ] |
Response from Ash for thermocouple
Show
Maureen Hooper (Inactive)
added a comment - Response from Ash for thermocouple
| Attachment | 27.11.14.jpg [ 78807 ] |
Just found the paperwork on these issues, email sent to Ash asking for part numbers and prices
Show
Maureen Hooper (Inactive)
added a comment - Just found the paperwork on these issues, email sent to Ash asking for part numbers and prices
| Attachment | 27.11.14.jpg [ 78795 ] |
| Attachment | 27.11.14.jpg [ 78792 ] |
| Attachment | 27.11.14.jpg [ 78788 ] |
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-12.11.14.jpg [ 77520 ] |
Phoned Keith and asked if he could get to this van and take a look today as he is in the area. If he has time he will go there
Show
Maureen Hooper (Inactive)
added a comment - Phoned Keith and asked if he could get to this van and take a look today as he is in the area. If he has time he will go there