Details
-
Type:
Small Fittings (8 Weeks)
-
Status: Awaiting Quote
-
Priority:
Over 6 Weeks
-
Resolution: Unresolved
-
Labels:None
-
Park_Company:Not defined
-
ID Number:AS8146/5035
-
Order No:SBH002632
-
Model:Chamonix
-
Serial:10870H
-
Size:36 x 12
-
Status Colour:
Awaiting Quote
-
Parts Required (others):
-
PER:SBH000998
-
Customer Code:Harl01
-
Postcode:EX19 8DW
Description
Checked with Bill and its the caps
Issue Links
Activity
Hide
Lorraine Pryor (Inactive)
added a comment -
Permalink
Emma walker has report this issue via e-mail, when bill packed the van up it was missing I will have to order it via swift and charge to the van
Show
Lorraine Pryor (Inactive)
added a comment - Emma walker has report this issue via e-mail, when bill packed the van up it was missing I will have to order it via swift and charge to the van
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 44436 ] |
I have search on supercare and Im unable to locate the part no for cooker knobs and hob/pan stand
I have submitted a per into swift today to get the part no.
Once I get them I can then put the parts on order.
I have submitted a per into swift today to get the part no.
Once I get them I can then put the parts on order.
Show
Lorraine Pryor (Inactive)
added a comment - I have search on supercare and Im unable to locate the part no for cooker knobs and hob/pan stand
I have submitted a per into swift today to get the part no.
Once I get them I can then put the parts on order.
| PER | sbh000878 | SBH000998 |
When parts come in send to park.
Show
Lorraine Pryor (Inactive)
added a comment - When parts come in send to park.
PER has come back today to say parts no are
9832079 righ hand, 9832080 middle, 9832081 left top
I will order all of these today.
9832079 righ hand, 9832080 middle, 9832081 left top
I will order all of these today.
Show
Lorraine Pryor (Inactive)
added a comment - PER has come back today to say parts no are
9832079 righ hand, 9832080 middle, 9832081 left top
I will order all of these today.
| Attachment | screenshot-2.jpg [ 44974 ] |
| Parts Required (others) |
9832079 right hand 9832080 middle 9832081 left top |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| ID Number | as8145/5035 |
| Parts Required (others) |
9832079 right hand 9832080 middle 9832081 left top |
9832079 right hand pan stand 9832080 middle- pan stand 9832081 left top- pan stand 9831733 burner caps Waiting for Emma to tell me if its pan stands or burner caps??? As of 27.06.13 |
I have found the parts on swift no 9831733
Show
Lorraine Pryor (Inactive)
added a comment - I have found the parts on swift no 9831733
| Summary | Hob plate missing - charge to stock 28505 | Hob plate missing )burner caps)- charge to stock 28505 |
| Parts Required (others) |
9832079 right hand pan stand 9832080 middle- pan stand 9832081 left top- pan stand 9831733 burner caps Waiting for Emma to tell me if its pan stands or burner caps??? As of 27.06.13 |
9831733 burner caps |
| Description | Checked with Bill and its the caps | |
| ID Number | as8145/5035 | AS8146/5035 |
I've spoken to Bill and he advise me that its the burner caps..
Show
Lorraine Pryor (Inactive)
added a comment - I've spoken to Bill and he advise me that its the burner caps..
Parts orderd on SBH002632
Show
Lorraine Pryor (Inactive)
added a comment - Parts orderd on SBH002632
| Attachment | screenshot-3.jpg [ 44994 ] |
| Order No | SBH002632 |
| Summary | Hob plate missing )burner caps)- charge to stock 28505 | Hob plate missing )burner caps)- charge to stock 28508 |
| Attachment | IMG.pdf [ 45586 ] |
received today on d/n 54424.
will send them direct to the park
will send them direct to the park
Show
Lorraine Pryor (Inactive)
added a comment - received today on d/n 54424.
will send them direct to the park
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 09/Jul/13 3:24 PM |
| Attachment | screenshot-4.jpg [ 45587 ] |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
I have received an e-mail from josh via Claire to say that they are sending these parts back, as they are incorrect.
It should be the top right burner and the grill knob, this is not our faulty as it was report to us as they parts by sales and we even checked with Bill.
So the incorrect parts can still be charged to sales.
It should be the top right burner and the grill knob, this is not our faulty as it was report to us as they parts by sales and we even checked with Bill.
So the incorrect parts can still be charged to sales.
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have received an e-mail from josh via Claire to say that they are sending these parts back, as they are incorrect.
It should be the top right burner and the grill knob, this is not our faulty as it was report to us as they parts by sales and we even checked with Bill.
So the incorrect parts can still be charged to sales.
| Attachment | screenshot-5.jpg [ 46195 ] |
I have been passed the swift invoice today, scanned to file.
I will charge the van stock no
I will charge the van stock no
Show
Lorraine Pryor (Inactive)
added a comment - I have been passed the swift invoice today, scanned to file.
I will charge the van stock no
| Attachment | IMG.pdf [ 49400 ] |
the parts have been sent back to swift via PRN SBH00350 pat number was correct but they were picked incorrectly, new part has been ordered by swift
Show
Linda Trunkfield (Inactive)
added a comment - the parts have been sent back to swift via PRN SBH00350 pat number was correct but they were picked incorrectly, new part has been ordered by swift
THIS IS ON CLOSED AS PRE-OWNED CAN'T BE OPENED AND I NEED TO BE ABLE TO SEE THE NOTES.
Show
Linda Trunkfield (Inactive)
added a comment - THIS IS ON CLOSED AS PRE-OWNED CAN'T BE OPENED AND I NEED TO BE ABLE TO SEE THE NOTES.
| Attachment | screenshot-6.jpg [ 49414 ] |
| Workflow | Pre-Owned [ 80027 ] | Pre-Owned Ver 2.0 [ 100551 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100551 ] | Pre-Owned Ver 2.5 [ 114199 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
9d 20h | 1 | Lorraine Pryor (Inactive) | 27/Jun/13 9:31 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 27/Jun/13 9:31 AM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 27/Jun/13 9:31 AM | |||||
|
12d 4h 53m | 1 | Lorraine Pryor (Inactive) | 09/Jul/13 2:25 PM | |||||
|
10m 22s | 1 | Lorraine Pryor (Inactive) | 09/Jul/13 2:35 PM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 09/Jul/13 2:35 PM | |||||
|
6s | 1 | Lorraine Pryor (Inactive) | 09/Jul/13 2:35 PM | |||||
|
4510d 18m | 1 | 13/Nov/25 1:53 PM | ||||||
|
14s | 1 | 13/Nov/25 1:54 PM |
