Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 6 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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ID Number:SBH002636
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Order No:AS8153/5035 878171
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Make:Swift
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Model:Bordeaux
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Stock_Number:28736
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Serial:12549h
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Size:38x12
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Status Colour:
Awaiting Quote
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Customer Code:3TWA01
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Park:3 T Watersport
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Postcode:OX29 7QW
Description
this van is in Oxford and the site completed the pdi
Activity
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Linda Trunkfield (Inactive)
added a comment - - edited
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Swift attended and changed one door but could not see the damage on the other door. The customer is not happy and wants the second door changed, I have asked Linda Amor to contact the customer and aske for a photo.
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Linda Trunkfield (Inactive)
added a comment - - edited Swift attended and changed one door but could not see the damage on the other door. The customer is not happy and wants the second door changed, I have asked Linda Amor to contact the customer and aske for a photo.
Laura at Swift advises: our engineer could only find a fault on one door and job sheet was signed off by Rob Towsend. I have informed Linda of this, she is in the middle of dealing with this.
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Adrienne Barwell (Inactive)
added a comment - Laura at Swift advises: our engineer could only find a fault on one door and job sheet was signed off by Rob Towsend. I have informed Linda of this, she is in the middle of dealing with this.
I have just phoned the site and spoken to Rob, I asked him to supply a photo of the door, I have logged this with Swift and advised that I am waiting for a photo.
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Linda Trunkfield (Inactive)
added a comment - I have just phoned the site and spoken to Rob, I asked him to supply a photo of the door, I have logged this with Swift and advised that I am waiting for a photo.
Rob phoned he is unable to get a photo but has said that if they send the door he will fit it.
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Linda Trunkfield (Inactive)
added a comment - Rob phoned he is unable to get a photo but has said that if they send the door he will fit it.
I have e-mailed Laura to ask if she would be prepared to send the door for the site to fit. Originally submitted on sbh003277
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Linda Trunkfield (Inactive)
added a comment - - edited I have e-mailed Laura to ask if she would be prepared to send the door for the site to fit. Originally submitted on sbh003277
Laura sent an e-mail saying again saying that Wez went out and could find nothing wrong with the other door - I have asked Rob again if he could get a photo and he is going to get one tomorrow and E-mail it to Lorraine on Monday, she will then attache it to the claim.
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Linda Trunkfield (Inactive)
added a comment - Laura sent an e-mail saying again saying that Wez went out and could find nothing wrong with the other door - I have asked Rob again if he could get a photo and he is going to get one tomorrow and E-mail it to Lorraine on Monday, she will then attache it to the claim.
Linda Amor has e-mailed me asking me to order the door and get it sent to the site and charge the van.
The original repair was completed by Swift so I don't know what door is now needed I have asked Donna to give me the part number for the door that Wez took with him but did not change.
The original repair was completed by Swift so I don't know what door is now needed I have asked Donna to give me the part number for the door that Wez took with him but did not change.
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Linda Trunkfield (Inactive)
added a comment - - edited Linda Amor has e-mailed me asking me to order the door and get it sent to the site and charge the van.
The original repair was completed by Swift so I don't know what door is now needed I have asked Donna to give me the part number for the door that Wez took with him but did not change.
Swift advise they still will not do anything further without a photo
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Adrienne Barwell (Inactive)
added a comment - Swift advise they still will not do anything further without a photo
Still waiting for Donna to tell me which door it is.
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Linda Trunkfield (Inactive)
added a comment - Still waiting for Donna to tell me which door it is.
I spoke to Helen and she advised that the door Wez replaced was 1712741 so I need to order another one of these as they are not L/H or R/H.
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Linda Trunkfield (Inactive)
added a comment - I spoke to Helen and she advised that the door Wez replaced was 1712741 so I need to order another one of these as they are not L/H or R/H.
part ordered and I have requested that they send the part direct to the site.
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Linda Trunkfield (Inactive)
added a comment - - edited part ordered and I have requested that they send the part direct to the site.
Swift advise: Order ack 878171 due w/c 08/07/13
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Adrienne Barwell (Inactive)
added a comment - Swift advise: Order ack 878171 due w/c 08/07/13
Swift advise part now due 15/7/13
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Adrienne Barwell (Inactive)
added a comment - Swift advise part now due 15/7/13
We received an e-mail from Linda Amor saying that she had had an ear basing from Andrew, I checked the swift system and the door is due into them on 15-07-13, I requested when I ordered the door that it was shipped direct to the site so they should received the door some time after the 15-07-13. I called the site to speak to Andrew but he was not available so I left a message with a lady advising that the door is on order and it should be with them by the end of the month at the latest.
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Linda Trunkfield (Inactive)
added a comment - We received an e-mail from Linda Amor saying that she had had an ear basing from Andrew, I checked the swift system and the door is due into them on 15-07-13, I requested when I ordered the door that it was shipped direct to the site so they should received the door some time after the 15-07-13. I called the site to speak to Andrew but he was not available so I left a message with a lady advising that the door is on order and it should be with them by the end of the month at the latest.
The part was supposed to go direct to site but as usual it has been sent here, I will send it to the site. I have called site and advised that they will be receiving it over the next couple of days.
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Linda Trunkfield (Inactive)
added a comment - The part was supposed to go direct to site but as usual it has been sent here, I will send it to the site. I have called site and advised that they will be receiving it over the next couple of days.
sent by courier today.
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Linda Trunkfield (Inactive)
added a comment - sent by courier today.
I have received a call from Andrew Towsend he is not at all happy as he has received the wrong door he has 715 x 550 and it should be 715 x 450, I have e-mailed Rea advising this and have asked that they get a door sent out to the customer as he is very angry that this was not dealt with when the engineer attended in the first place - I am waiting for a response from Rea I know she is back in Thursday 15th.
Show
Linda Trunkfield (Inactive)
added a comment - I have received a call from Andrew Towsend he is not at all happy as he has received the wrong door he has 715 x 550 and it should be 715 x 450, I have e-mailed Rea advising this and have asked that they get a door sent out to the customer as he is very angry that this was not dealt with when the engineer attended in the first place - I am waiting for a response from Rea I know she is back in Thursday 15th.