Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-295

The PDI reports the two lower left hand cupboard doors in the kitchen have a small amount of damage on the faces which can not be rubbed or polished out and will need replacing

    Details

    • Type: Kitchen Cupboards (8 Weeks) Kitchen Cupboards (8 Weeks)
    • Status: Awaiting Quote
    • Priority: Over 6 Weeks Over 6 Weeks
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Not defined
    • ID Number:
      886910
    • Make:
      Swift
    • Model:
      Bordeaux
    • Stock_Number:
      28736
    • Serial:
      12549h
    • Size:
      38x12
    • Status Colour:
      Awaiting Quote Awaiting Quote
    • Customer Code:
      3TWA01
    • Park:
      3 T Watersport
    • Postcode:
      OX29 7QW

      Description

      this van is in Oxford and the site completed the pdi

      1. screenshot-1.jpg
        224 kB
      2. screenshot-2.jpg
        148 kB
      3. screenshot-3.jpg
        129 kB

        Activity

        Linda Trunkfield (Inactive) created issue -
        Linda Trunkfield (Inactive) made changes -
        Field Original Value New Value
        Due Date 18/Jul/13 09/Oct/13
        ID Number SBH002636
        Hide
        Linda Trunkfield (Inactive) added a comment -
        I have received a call from Andrew Towsend he is not at all happy as he has received the wrong door he has 715 x 550 and it should be 715 x 450, I have e-mailed Rea advising this and have asked that they get a door sent out to the customer as he is very angry that this was not dealt with when the engineer attended in the first place - I am waiting for a response from Rea I know she is back in Thursday 15th
        Show
        Linda Trunkfield (Inactive) added a comment - I have received a call from Andrew Towsend he is not at all happy as he has received the wrong door he has 715 x 550 and it should be 715 x 450, I have e-mailed Rea advising this and have asked that they get a door sent out to the customer as he is very angry that this was not dealt with when the engineer attended in the first place - I am waiting for a response from Rea I know she is back in Thursday 15th
        Linda Trunkfield (Inactive) made changes -
        Attachment screenshot-1.jpg [ 47258 ]
        Hide
        Linda Trunkfield (Inactive) added a comment - - edited
        I have received an e-mail from Rea ( attached) apologizing for the delay in replying, she has said that she would order the door and send it F-O-C to the park address.

        I have called the park and spoken to Andrew Townsend, he is happy that he is getting a new door but not happy with swift and he still feels that as the engineer was there on site with the door in the first place they should have changed the door and avoided the the further problems and annoyance to himself and the customer.
        Show
        Linda Trunkfield (Inactive) added a comment - - edited I have received an e-mail from Rea ( attached) apologizing for the delay in replying, she has said that she would order the door and send it F-O-C to the park address. I have called the park and spoken to Andrew Townsend, he is happy that he is getting a new door but not happy with swift and he still feels that as the engineer was there on site with the door in the first place they should have changed the door and avoided the the further problems and annoyance to himself and the customer.
        Linda Trunkfield (Inactive) made changes -
        Attachment screenshot-2.jpg [ 47506 ]
        Linda Trunkfield (Inactive) made changes -
        Order No AS8153/5035 878171
        ID Number 886910
        Linda Trunkfield (Inactive) made changes -
        Summary The PDI reports the two lower left hand cupboard doors in the kitchen have a small amount of damage on the faces which can not be rubbed or polished out and will need replacing - charge 28736 The PDI reports the two lower left hand cupboard doors in the kitchen have a small amount of damage on the faces which can not be rubbed or polished out and will need replacing
        Linda Trunkfield (Inactive) made changes -
        Attachment screenshot-3.jpg [ 47713 ]
        Hide
        Linda Trunkfield (Inactive) added a comment -
        The swift driver had this on his lorry to deliver w/c 16-09-13.
        Show
        Linda Trunkfield (Inactive) added a comment - The swift driver had this on his lorry to deliver w/c 16-09-13.
        Linda Trunkfield (Inactive) made changes -
        Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
        Linda Trunkfield (Inactive) made changes -
        Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
        Linda Trunkfield (Inactive) made changes -
        Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
        Linda Trunkfield (Inactive) made changes -
        Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
        Parts in 16/Jul/13 12:17 PM
        Linda Trunkfield (Inactive) made changes -
        Status Parts Recieved [ 10003 ] Resolved [ 5 ]
        Resolution Completed [ 1 ]
        Linda Trunkfield (Inactive) made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        Mark Lock (Inactive) made changes -
        Workflow Pre-Owned [ 80897 ] Pre-Owned Ver 2.0 [ 100643 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Pre-Owned Ver 2.0 [ 100643 ] Pre-Owned Ver 2.5 [ 113999 ]
        made changes -
        Resolution Completed [ 1 ]
        Status Complete [ 6 ] Reopened [ 4 ]
        made changes -
        Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
        34d 21h 22m 1 Linda Trunkfield (Inactive) 18/Sep/13 9:01 AM
        Quotation supplied Quotation supplied Quotation accepted Quotation accepted
        4s 1 Linda Trunkfield (Inactive) 18/Sep/13 9:01 AM
        Quotation accepted Quotation accepted Parts ordered Parts ordered
        8s 1 Linda Trunkfield (Inactive) 18/Sep/13 9:02 AM
        Parts ordered Parts ordered Parts Recieved Parts Recieved
        12s 1 Linda Trunkfield (Inactive) 18/Sep/13 9:02 AM
        Parts Recieved Parts Recieved Resolved Resolved
        7s 1 Linda Trunkfield (Inactive) 18/Sep/13 9:02 AM
        Resolved Resolved Complete Complete
        3s 1 Linda Trunkfield (Inactive) 18/Sep/13 9:02 AM
        Complete Complete Reopened Reopened
        4270d 9h 1 28/May/25 6:03 PM
        Reopened Reopened Awaiting Quote Awaiting Quote
        13s 1 28/May/25 6:03 PM

          People

          • Assignee:
            Linda Trunkfield (Inactive)
            Reporter:
            Linda Trunkfield (Inactive)
            Participants:
          • Watchers:
            0 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Parts Expected: