Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 6 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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ID Number:886910
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Make:Swift
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Model:Bordeaux
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Stock_Number:28736
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Serial:12549h
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Size:38x12
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Status Colour:
Awaiting Quote
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Customer Code:3TWA01
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Park:3 T Watersport
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Postcode:OX29 7QW
Description
this van is in Oxford and the site completed the pdi
Activity
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 18/Jul/13 | 09/Oct/13 |
| ID Number | SBH002636 |
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Linda Trunkfield (Inactive)
added a comment -
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I have received a call from Andrew Towsend he is not at all happy as he has received the wrong door he has 715 x 550 and it should be 715 x 450, I have e-mailed Rea advising this and have asked that they get a door sent out to the customer as he is very angry that this was not dealt with when the engineer attended in the first place - I am waiting for a response from Rea I know she is back in Thursday 15th
Show
Linda Trunkfield (Inactive)
added a comment - I have received a call from Andrew Towsend he is not at all happy as he has received the wrong door he has 715 x 550 and it should be 715 x 450, I have e-mailed Rea advising this and have asked that they get a door sent out to the customer as he is very angry that this was not dealt with when the engineer attended in the first place - I am waiting for a response from Rea I know she is back in Thursday 15th
| Attachment | screenshot-1.jpg [ 47258 ] |
I have received an e-mail from Rea ( attached) apologizing for the delay in replying, she has said that she would order the door and send it F-O-C to the park address.
I have called the park and spoken to Andrew Townsend, he is happy that he is getting a new door but not happy with swift and he still feels that as the engineer was there on site with the door in the first place they should have changed the door and avoided the the further problems and annoyance to himself and the customer.
I have called the park and spoken to Andrew Townsend, he is happy that he is getting a new door but not happy with swift and he still feels that as the engineer was there on site with the door in the first place they should have changed the door and avoided the the further problems and annoyance to himself and the customer.
Show
Linda Trunkfield (Inactive)
added a comment - - edited I have received an e-mail from Rea ( attached) apologizing for the delay in replying, she has said that she would order the door and send it F-O-C to the park address.
I have called the park and spoken to Andrew Townsend, he is happy that he is getting a new door but not happy with swift and he still feels that as the engineer was there on site with the door in the first place they should have changed the door and avoided the the further problems and annoyance to himself and the customer.
| Attachment | screenshot-2.jpg [ 47506 ] |
| Order No | AS8153/5035 878171 | |
| ID Number | 886910 |
| Summary | The PDI reports the two lower left hand cupboard doors in the kitchen have a small amount of damage on the faces which can not be rubbed or polished out and will need replacing - charge 28736 | The PDI reports the two lower left hand cupboard doors in the kitchen have a small amount of damage on the faces which can not be rubbed or polished out and will need replacing |
| Attachment | screenshot-3.jpg [ 47713 ] |
The swift driver had this on his lorry to deliver w/c 16-09-13.
Show
Linda Trunkfield (Inactive)
added a comment - The swift driver had this on his lorry to deliver w/c 16-09-13.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 16/Jul/13 12:17 PM |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned [ 80897 ] | Pre-Owned Ver 2.0 [ 100643 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100643 ] | Pre-Owned Ver 2.5 [ 113999 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
34d 21h 22m | 1 | Linda Trunkfield (Inactive) | 18/Sep/13 9:01 AM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 18/Sep/13 9:01 AM | |||||
|
8s | 1 | Linda Trunkfield (Inactive) | 18/Sep/13 9:02 AM | |||||
|
12s | 1 | Linda Trunkfield (Inactive) | 18/Sep/13 9:02 AM | |||||
|
7s | 1 | Linda Trunkfield (Inactive) | 18/Sep/13 9:02 AM | |||||
|
3s | 1 | Linda Trunkfield (Inactive) | 18/Sep/13 9:02 AM | |||||
|
4270d 9h | 1 | 28/May/25 6:03 PM | ||||||
|
13s | 1 | 28/May/25 6:03 PM |
