Details
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Type:
Floor (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:83
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Order No:AS8207/5035
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Make:abi
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Model:Roselle
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Serial:1330828
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Size:36x12
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Status Colour:
Awaiting Quote
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Customer Code:MERR01
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Park:merrybee
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Postcode:TA8 2RD
Description
The customer was told he could have a three year extended warranty but was never issued with a booklet or any documentation ( Dougie told me he had the extended warranty and also that he had never issued a booklet)- Dougie has called and advised that the customer has reported that the exterior door handles have corroded.
We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015
We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015
Activity
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Adrienne Barwell (Inactive)
added a comment -
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complete by Keith
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Adrienne Barwell (Inactive)
added a comment - complete by Keith
we have now received the part - d/n 21386
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Linda Trunkfield (Inactive)
added a comment - we have now received the part - d/n 21386
Worksheet in the file waiting for the part to be received
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Linda Trunkfield (Inactive)
added a comment - Worksheet in the file waiting for the part to be received
I have spoken to Dan and he said that this is how they come now but he did ask the supplier to send us another white handle, I explained that I have not received it and Dan said he would talk to the supplier and find out where they sent it and if they did not send one he would make sure they do.
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Linda Trunkfield (Inactive)
added a comment - I have spoken to Dan and he said that this is how they come now but he did ask the supplier to send us another white handle, I explained that I have not received it and Dan said he would talk to the supplier and find out where they sent it and if they did not send one he would make sure they do.
one handle was received black and one white, we gave keith another white handle but he said that it was not good as it did not have the thread in it, I have spoken to Dan and said that the customer will not except the black handle - Dan said to e-mail him and he will see what he can do - I have e-mailed Dan today,
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Linda Trunkfield (Inactive)
added a comment - - edited one handle was received black and one white, we gave keith another white handle but he said that it was not good as it did not have the thread in it, I have spoken to Dan and said that the customer will not except the black handle - Dan said to e-mail him and he will see what he can do - I have e-mailed Dan today,
Keith says that the handles are wrong - Linda to ring him and find out what is required
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Adrienne Barwell (Inactive)
added a comment - Keith says that the handles are wrong - Linda to ring him and find out what is required
recieved replacement handles, issued worksheet
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Claire Folland
added a comment - recieved replacement handles, issued worksheet
emailed Dan for an update
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Claire Folland
added a comment - emailed Dan for an update
I have e-mailed Dan asking him to place the handles on order, not sure if he will do this without sending me a quote first but I have given him an order number.
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Linda Trunkfield (Inactive)
added a comment - - edited I have e-mailed Dan asking him to place the handles on order, not sure if he will do this without sending me a quote first but I have given him an order number.