Details
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Type:
Structure (8 Weeks)
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Status: Awaiting Quote
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Priority:
High
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:16
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ID Number:sbh003551
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Make:Swift
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Model:Burgundy
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Stock_Number:27727
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Serial:7826H
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Size:35 x 10 x 3
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Status Colour:
Awaiting Quote
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Customer Code:west05
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Park:West Wayland
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Postcode:PL13 2JS
Description
Mrs Whatty called to say there is a leak in the lounge above the fire she said it is to the right of the fire and has caused the cupboard to swell she said that the customer picked up their mobile phone and it was wet and also a pack of cards were also wet - I am sending Steve out to get a full report but I think it could a flue issue again.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Agreed Date/ End of season [ 18 ] | Structure (8 Weeks) [ 39 ] |
| Priority | Low [ 22 ] | High [ 23 ] |
| Description | Mrs Whatty called to say the twin bedroom window is leaking and the floor is saturated and she would like an engineer to attend and see if they can make good, I have spoken to Sam and she has authorised us to attend and then to put a claim in for all the damage and if a referral is needed - this is a single glazed window. | Mrs Whatty called to say there is a leak in the lounge above the fire she said it is to the right of the fire and has caused the cupboard to swell she said that the customer picked up their mobile phone and it was wet and also a pack of cards were also wet - I am sending Steve out to get a full report but I think it could a flue issue again. |
| Due Date | 24/Apr/13 | 13/Dec/13 |
| Postcode | pl13 2js | PL13 2JS |
| ID Number | sbh003213 | |
| Work Scheduled | 04/Nov/13 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Nov/13 |
| Attachment | screenshot-1.jpg [ 50120 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Swift advise that they will be attending in November
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Adrienne Barwell (Inactive)
added a comment - Swift advise that they will be attending in November
There is water ingress because fire has been changed to electric and tranposrt cap has been left on which is not water proof.
Show
Adrienne Barwell (Inactive)
added a comment - There is water ingress because fire has been changed to electric and tranposrt cap has been left on which is not water proof.
| Attachment | CCF28102013_00016.jpg [ 50212 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
I have e-mailed Darren to find out whether he knows about the fire being changed- awaiting his response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Darren to find out whether he knows about the fire being changed- awaiting his response
| Attachment | screenshot-2.jpg [ 50230 ] |
| Attachment | screenshot-3.jpg [ 50298 ] |
Darren is not aware of the fire being changed on this unit. I will submit it to Swift for their attention
Show
Adrienne Barwell (Inactive)
added a comment - Darren is not aware of the fire being changed on this unit. I will submit it to Swift for their attention
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | sbh003551 |
I have submitted this to Swift to see if they will accept this
Show
Adrienne Barwell (Inactive)
added a comment - I have submitted this to Swift to see if they will accept this
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Swift have replied to this warranty claim to say that as this van was sold 04.05.12 the warranty on this van expired 05.05.2013 and this will not be authroised.
I have put this on reject on jira and will e-mail ade to see what she wants to do now.
I have put this on reject on jira and will e-mail ade to see what she wants to do now.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have replied to this warranty claim to say that as this van was sold 04.05.12 the warranty on this van expired 05.05.2013 and this will not be authroised.
I have put this on reject on jira and will e-mail ade to see what she wants to do now.
| Attachment | screenshot-4.jpg [ 50473 ] |
We will need to replace the roof panel on this holiday home. Cannot leave it like this. I will issue a worksheet for Steve to attend ( will check the store to see if we have any pantiles left in stock)
Show
Adrienne Barwell (Inactive)
added a comment - - edited We will need to replace the roof panel on this holiday home. Cannot leave it like this. I will issue a worksheet for Steve to attend ( will check the store to see if we have any pantiles left in stock)
| Project | Swift [ 10018 ] | Pre-Owned [ 10050 ] |
| Key | SWIFT-5980 | PREOW-432 |
| Workflow | Surfbay [ 83952 ] | Pre-Owned [ 84717 ] |
| Make | Swift | |
| Category | Manufacturer Attending [ 10045 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Nov/13 | 18/Nov/13 |
| Attachment | screenshot-5.jpg [ 50947 ] |
| Make | Swift | |
| Project | Pre-Owned [ 10050 ] | Swift [ 10018 ] |
| Key | PREOW-432 | SWIFT-6048 |
| Workflow | Pre-Owned [ 84717 ] | Surfbay [ 84783 ] |
| Category | Manufacturer Attending [ 10045 ] |
I have spoken to Lisa, she has advised that if we let her know what parts are required, she will try and get her engineer to sort this whilst at the holiday home w/c 2/11/13
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Lisa, she has advised that if we let her know what parts are required, she will try and get her engineer to sort this whilst at the holiday home w/c 2/11/13
| Attachment | screenshot-6.jpg [ 51093 ] |
I have spoken with Steve and he has now advised that the fire has been changed by the site and they did not change the roof. I have decided to go ahead and change the roof pantile as a gesture of good will however, we will not make any internal repairs. I have updated Darren and I will update Lisa.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken with Steve and he has now advised that the fire has been changed by the site and they did not change the roof. I have decided to go ahead and change the roof pantile as a gesture of good will however, we will not make any internal repairs. I have updated Darren and I will update Lisa.
| Attachment | CCF25112013_00006.jpg [ 51476 ] |
| Project | Swift [ 10018 ] | Pre-Owned [ 10050 ] |
| Key | SWIFT-6048 | PREOW-444 |
| Workflow | Surfbay [ 84783 ] | Pre-Owned [ 85121 ] |
| Make | Swift | |
| Category | Manufacturer Attending [ 10045 ] |
comp by Steve
Show
Adrienne Barwell (Inactive)
added a comment - comp by Steve
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned [ 85121 ] | Pre-Owned Ver 2.0 [ 100721 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100721 ] | Pre-Owned Ver 2.5 [ 114384 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
25m 44s | 1 | Linda Trunkfield (Inactive) | 18/Oct/13 3:54 PM | |||||
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4s | 1 | Linda Trunkfield (Inactive) | 18/Oct/13 3:55 PM | |||||
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3s | 1 | Linda Trunkfield (Inactive) | 18/Oct/13 3:55 PM | |||||
|
6d 21h 53m | 1 | Adrienne Barwell (Inactive) | 25/Oct/13 1:48 PM | |||||
|
23h 29m | 1 | Adrienne Barwell (Inactive) | 30/Oct/13 1:10 PM | |||||
|
5d 49m | 2 | Lorraine Pryor (Inactive) | 04/Nov/13 1:59 PM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 04/Nov/13 2:00 PM | |||||
|
6d 22h 42m | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 12:42 PM | |||||
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6s | 2 | Adrienne Barwell (Inactive) | 11/Nov/13 12:42 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 12:42 PM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 12:42 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 12:42 PM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 11/Nov/13 12:42 PM | |||||
|
6s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 12:42 PM | |||||
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18d 23h 7m | 2 | Adrienne Barwell (Inactive) | 26/Nov/13 10:58 AM | |||||
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2s | 1 | Adrienne Barwell (Inactive) | 26/Nov/13 10:58 AM | |||||
|
4201d 6h 33m | 1 | 28/May/25 6:32 PM | ||||||
|
1s | 1 | 28/May/25 6:32 PM | ||||||
|
13s | 2 | 28/May/25 6:32 PM |
