Details
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Type:
Structure (8 Weeks)
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Status: Awaiting Quote
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Priority:
High
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:16
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ID Number:sbh003551
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Make:Swift
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Model:Burgundy
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Stock_Number:27727
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Serial:7826H
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Size:35 x 10 x 3
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Status Colour:
Awaiting Quote
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Customer Code:west05
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Park:West Wayland
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Postcode:PL13 2JS
Description
Mrs Whatty called to say there is a leak in the lounge above the fire she said it is to the right of the fire and has caused the cupboard to swell she said that the customer picked up their mobile phone and it was wet and also a pack of cards were also wet - I am sending Steve out to get a full report but I think it could a flue issue again.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Agreed Date/ End of season [ 18 ] | Structure (8 Weeks) [ 39 ] |
| Priority | Low [ 22 ] | High [ 23 ] |
| Description | Mrs Whatty called to say the twin bedroom window is leaking and the floor is saturated and she would like an engineer to attend and see if they can make good, I have spoken to Sam and she has authorised us to attend and then to put a claim in for all the damage and if a referral is needed - this is a single glazed window. | Mrs Whatty called to say there is a leak in the lounge above the fire she said it is to the right of the fire and has caused the cupboard to swell she said that the customer picked up their mobile phone and it was wet and also a pack of cards were also wet - I am sending Steve out to get a full report but I think it could a flue issue again. |
| Due Date | 24/Apr/13 | 13/Dec/13 |
| Postcode | pl13 2js | PL13 2JS |
| ID Number | sbh003213 | |
| Work Scheduled | 04/Nov/13 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Nov/13 |
| Attachment | screenshot-1.jpg [ 50120 ] |
| Attachment | CCF28102013_00016.jpg [ 50212 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | screenshot-2.jpg [ 50230 ] |
| Attachment | screenshot-3.jpg [ 50298 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | sbh003551 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | screenshot-4.jpg [ 50473 ] |
| Project | Swift [ 10018 ] | Pre-Owned [ 10050 ] |
| Key | SWIFT-5980 | PREOW-432 |
| Workflow | Surfbay [ 83952 ] | Pre-Owned [ 84717 ] |
| Make | Swift | |
| Category | Manufacturer Attending [ 10045 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Nov/13 | 18/Nov/13 |
| Attachment | screenshot-5.jpg [ 50947 ] |
| Make | Swift | |
| Project | Pre-Owned [ 10050 ] | Swift [ 10018 ] |
| Key | PREOW-432 | SWIFT-6048 |
| Workflow | Pre-Owned [ 84717 ] | Surfbay [ 84783 ] |
| Category | Manufacturer Attending [ 10045 ] |
| Attachment | screenshot-6.jpg [ 51093 ] |
| Attachment | CCF25112013_00006.jpg [ 51476 ] |
| Project | Swift [ 10018 ] | Pre-Owned [ 10050 ] |
| Key | SWIFT-6048 | PREOW-444 |
| Workflow | Surfbay [ 84783 ] | Pre-Owned [ 85121 ] |
| Make | Swift | |
| Category | Manufacturer Attending [ 10045 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned [ 85121 ] | Pre-Owned Ver 2.0 [ 100721 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100721 ] | Pre-Owned Ver 2.5 [ 114384 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |