Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-493

Water is coming in through the patio door and above the doors is showing dampness and a damp parch has appeared on the ceiling

    Details

    • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Not defined
    • Make:
      BK
    • Model:
      Sheraton
    • Stock_Number:
      29845
    • Size:
      38 x 12
    • Status Colour:
      Awaiting Quote Awaiting Quote
    • Customer Code:
      guen01
    • Park:
      Private land Highfield House
    • Postcode:
      EX22 7EE

      Description

      This was originally reported as Breeze coming in through patio door, however Emma has e-mailed me to say that the doors are now letting in water.

      Both our engineers are in Portsmouth today and then attending a course tomorrow.
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      4. CCF24022014_00001.jpg
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        Activity

        Linda Trunkfield (Inactive) created issue -
        Linda Trunkfield (Inactive) made changes -
        Field Original Value New Value
        Due Date 13/Mar/14
        Postcode EX22 7EE
        Customer Code guen01
        Hide
        Linda Trunkfield (Inactive) added a comment - - edited
        Highfield House Caravan Park
        Bridgerule
        Holsworthy
        EX22 7EE

        Mr David Guenigault
        07740 187632
        Show
        Linda Trunkfield (Inactive) added a comment - - edited Highfield House Caravan Park Bridgerule Holsworthy EX22 7EE Mr David Guenigault 07740 187632
        Linda Trunkfield (Inactive) made changes -
        Summary Breeze coming through patio door needs adjusting Water is coming in through the patio door and above the doors is showing dampness and a damp parch has appeared on the ceiling
        Description Emma has asked us to attend she would normally have sent Derek but he is off sick This was originally reported as Breeze coming in through patio door, however Emma has e-mailed me to say that the doors are now letting in water.

        Both our engineers are in Portsmouth today and then attending a course tomorrow.
        Hide
        Linda Trunkfield (Inactive) added a comment - - edited
        I have spoken to Mr Guenigault and arranged for an engineer to attend on Wednesday 19th the customer can only do AM and has asked that the engineer attend no earlier than 10.30am but is must be AM.
        Show
        Linda Trunkfield (Inactive) added a comment - - edited I have spoken to Mr Guenigault and arranged for an engineer to attend on Wednesday 19th the customer can only do AM and has asked that the engineer attend no earlier than 10.30am but is must be AM.
        Adrienne Barwell (Inactive) made changes -
        Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
        Adrienne Barwell (Inactive) made changes -
        Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
        Adrienne Barwell (Inactive) made changes -
        Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
        Adrienne Barwell (Inactive) made changes -
        Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
        Adrienne Barwell (Inactive) made changes -
        Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
        Adrienne Barwell (Inactive) made changes -
        Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
        Adrienne Barwell (Inactive) made changes -
        Work Scheduled 19/Feb/14
        Adrienne Barwell (Inactive) made changes -
        Attachment CCF24022014_00001.jpg [ 55821 ]
        Attachment CCF24022014_00000.jpg [ 55822 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        adjusted by Keith
        Show
        Adrienne Barwell (Inactive) added a comment - adjusted by Keith
        Adrienne Barwell (Inactive) made changes -
        Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
        Resolution Completed [ 1 ]
        Adrienne Barwell (Inactive) made changes -
        Attachment CCF24022014_00001.jpg [ 55825 ]
        Attachment CCF24022014_00000.jpg [ 55826 ]
        Adrienne Barwell (Inactive) made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Pre-Owned Ver 2.0 [ 102814 ] Pre-Owned Ver 2.5 [ 114426 ]
        made changes -
        Status Complete [ 6 ] Complete [ 6 ]
        made changes -
        Resolution Completed [ 1 ]
        Status Complete [ 6 ] Reopened [ 4 ]
        made changes -
        Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
        5d 1h 7m 1 Adrienne Barwell (Inactive) 18/Feb/14 11:58 AM
        Quotation supplied Quotation supplied Quotation accepted Quotation accepted
        1s 1 Adrienne Barwell (Inactive) 18/Feb/14 11:58 AM
        Quotation accepted Quotation accepted Parts ordered Parts ordered
        3s 1 Adrienne Barwell (Inactive) 18/Feb/14 11:58 AM
        Parts ordered Parts ordered Parts Recieved Parts Recieved
        3s 1 Adrienne Barwell (Inactive) 18/Feb/14 11:58 AM
        Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
        3s 1 Adrienne Barwell (Inactive) 18/Feb/14 11:58 AM
        Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
        1s 1 Adrienne Barwell (Inactive) 18/Feb/14 11:58 AM
        Engineer Scheduled Engineer Scheduled Resolved Resolved
        5d 22h 35m 1 Adrienne Barwell (Inactive) 24/Feb/14 10:33 AM
        Resolved Resolved Complete Complete
        18s 1 Adrienne Barwell (Inactive) 24/Feb/14 10:33 AM
        Complete Complete Complete Complete
        4378d 22h 59m 1 20/Feb/26 9:33 AM
        Complete Complete Reopened Reopened
        41s 1 20/Feb/26 9:34 AM
        Reopened Reopened Awaiting Quote Awaiting Quote
        5s 1 20/Feb/26 9:34 AM

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            Dates

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              Created:
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