[PREOW-608] Gas engineer who put the services in says this van needs the pressure relief valve replaced - Surfbay Customer Care

Details

Type: Boiler (2 Weeks)
Status: Awaiting Quote
Priority: Normal
Resolution: Unresolved
Labels:
None

Park_Company:

Private Land - DO NOT USE, Private Land - DO NOT USE,
Park_Code:
..smet01
Make:
BK
Model:
Purbeck
Stock_Number:
29181
Size:
36x12
Status Colour:
Awaiting Quote

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Attachments

10.11.14.jpg

176 kB

10/Nov/14 12:07 PM
10.11.14.jpg

142 kB

10/Nov/14 11:02 AM
10.11.14.jpg

133 kB

10/Nov/14 9:17 AM
CCF13112014_00007.jpg

767 kB

13/Nov/14 4:05 PM

Activity

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Maureen Hooper (Inactive) created issue - 16/Oct/14 11:56 AM

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Maureen Hooper (Inactive) added a comment - 16/Oct/14 12:12 PM

This issue was phoned in, worksheet and assessment sheet issued

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Maureen Hooper (Inactive) added a comment - 16/Oct/14 12:12 PM This issue was phoned in, worksheet and assessment sheet issued

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Adrienne Barwell (Inactive) added a comment - 05/Nov/14 10:05 AM

We need the customer details on JIRA. We cannot go out to this issue without a part

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Adrienne Barwell (Inactive) added a comment - 05/Nov/14 10:05 AM We need the customer details on JIRA. We cannot go out to this issue without a part

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Adrienne Barwell (Inactive) added a comment - 05/Nov/14 10:06 AM

Mo to speak to Jane / Marion to see the gas sign off sheet, this show which boiler is fitted and we can then get a part ordered

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Adrienne Barwell (Inactive) added a comment - 05/Nov/14 10:06 AM Mo to speak to Jane / Marion to see the gas sign off sheet, this show which boiler is fitted and we can then get a part ordered

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Maureen Hooper (Inactive) added a comment - 07/Nov/14 1:36 PM

Email sent to Jane and Marion asking who signed off the gas in this van and what make the boiler is and serial number if possible

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Maureen Hooper (Inactive) added a comment - 07/Nov/14 1:36 PM Email sent to Jane and Marion asking who signed off the gas in this van and what make the boiler is and serial number if possible

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Maureen Hooper (Inactive) added a comment - 10/Nov/14 9:17 AM

Message saying the message I sent on Friday was undeliverable, so I have sent another to Jane/Marion

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Maureen Hooper (Inactive) added a comment - 10/Nov/14 9:17 AM Message saying the message I sent on Friday was undeliverable, so I have sent another to Jane/Marion

Maureen Hooper (Inactive) made changes - 10/Nov/14 9:17 AM

Field	Original Value	New Value
Attachment		10.11.14.jpg [ 77255 ]

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Claire Folland added a comment - 10/Nov/14 10:46 AM

Tony called to advise his daughter was staying in the van yesterday and could smell gas, they are having to top the boiler up about 3 times a day, advised i would check to see what was going on and will ring him back

Tony 07818422348

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Claire Folland added a comment - 10/Nov/14 10:46 AM Tony called to advise his daughter was staying in the van yesterday and could smell gas, they are having to top the boiler up about 3 times a day, advised i would check to see what was going on and will ring him back Tony 07818422348

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Maureen Hooper (Inactive) added a comment - 10/Nov/14 11:02 AM

Order emailed to Samantha at Morco

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Maureen Hooper (Inactive) added a comment - 10/Nov/14 11:02 AM Order emailed to Samantha at Morco

Maureen Hooper (Inactive) made changes - 10/Nov/14 11:02 AM

Attachment

10.11.14.jpg [ 77285 ]

Maureen Hooper (Inactive) made changes - 10/Nov/14 11:35 AM

Status

Awaiting Quote [ 10006 ]

Quotation supplied [ 10007 ]

Maureen Hooper (Inactive) made changes - 10/Nov/14 11:35 AM

Status

Quotation supplied [ 10007 ]

Quotation accepted [ 10008 ]

Maureen Hooper (Inactive) made changes - 10/Nov/14 11:35 AM

Status

Quotation accepted [ 10008 ]

Parts ordered [ 3 ]

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Maureen Hooper (Inactive) added a comment - 10/Nov/14 12:07 PM

Part on order,express delivery AM tomorrow

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Maureen Hooper (Inactive) added a comment - 10/Nov/14 12:07 PM Part on order,express delivery AM tomorrow

Maureen Hooper (Inactive) made changes - 10/Nov/14 12:07 PM

Attachment

10.11.14.jpg [ 77311 ]

Adrienne Barwell (Inactive) made changes - 13/Nov/14 10:54 AM

Status	Parts ordered [ 3 ]	Parts Recieved [ 10003 ]
Plot

Adrienne Barwell (Inactive) made changes - 13/Nov/14 10:55 AM

Status	Parts Recieved [ 10003 ]	Worksheet Issued [ 10004 ]
Work Scheduled		11/Nov/14

Adrienne Barwell (Inactive) made changes - 13/Nov/14 10:55 AM

Times Scheduled		1
Status	Worksheet Issued [ 10004 ]	Engineer Scheduled [ 10000 ]

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Adrienne Barwell (Inactive) added a comment - 13/Nov/14 10:55 AM

parts received
paperwork received back from Keith and passed to Maureen for processing

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Adrienne Barwell (Inactive) added a comment - 13/Nov/14 10:55 AM parts received paperwork received back from Keith and passed to Maureen for processing

Maureen Hooper (Inactive) made changes - 13/Nov/14 4:05 PM

Attachment

CCF13112014_00007.jpg [ 77636 ]

Maureen Hooper (Inactive) made changes - 13/Nov/14 4:08 PM

Status	Engineer Scheduled [ 10000 ]	Resolved [ 5 ]
Resolution		Completed [ 1 ]

Maureen Hooper (Inactive) made changes - 13/Nov/14 4:08 PM

Status

Resolved [ 5 ]

Complete [ 6 ]

made changes - 27/Jan/15 1:47 PM

Park_Key_Account

false

made changes - 27/Jan/15 1:47 PM

Park_Code

..smet01

made changes - 27/Jan/15 1:47 PM

Park_Contact

made changes - 27/Jan/15 1:47 PM

Park_Postcode

made changes - 27/Jan/15 1:47 PM

Park_Email

made changes - 27/Jan/15 1:47 PM

Park_City

made changes - 27/Jan/15 1:47 PM

Park_Address

made changes - 27/Jan/15 1:47 PM

Park_Address2

made changes - 27/Jan/15 1:47 PM

Park_Phone

made changes - 29/Apr/15 3:10 PM

Park_Contact

made changes - 29/Apr/15 3:10 PM

Park_Address

made changes - 29/Apr/15 3:10 PM

Park_Postcode

made changes - 29/Apr/15 3:10 PM

Park_Phone

made changes - 29/Apr/15 3:10 PM

Park_City

made changes - 29/Apr/15 3:10 PM

Park_Address2

made changes - 29/Apr/15 3:10 PM

Park_Email

made changes - 29/Apr/15 3:33 PM

Park_Key_Account

false