Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-616

Fire keeps cutting out

        Details

        • Type: Flue/Cowl (2 Weeks) Flue/Cowl (2 Weeks)
        • Status: Awaiting Quote
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Private Land - DO NOT USE, Private Land - DO NOT USE,
        • Park_Code:
          ..smet01
        • Order No:
          W55601
        • Make:
          Willerby
        • Model:
          Vouge 2003.
        • Stock_Number:
          28598
        • Serial:
          WB0151/8
        • Size:
          38x12
        • Status Colour:
          Awaiting Quote Awaiting Quote

          Description

          Mr & Mrs Clark – 01278 691 425 / 07813 442 027
          Bramber Cottage
          Fordgate
          Bridgewater
          TA7 0AP
          1. 03.12.14.jpg
            146 kB
          2. 12.12.14.jpg
            168 kB
          3. 13.2.15.jpg
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          4. 13.2.15.jpg
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          5. 14.1.15.jpg
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          6. 15.1.15.jpg
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          7. 15.1.15.jpg
            163 kB
          8. 16.1.15.jpg
            146 kB
          9. 17.12.14.jpg
            143 kB
          10. 18.12.14.jpg
            194 kB
          11. 18.12.14.jpg
            192 kB
          12. 19.1.15.jpg
            169 kB
          13. 19.1.15.jpg
            133 kB
          14. 2.1.15.jpg
            144 kB
          15. 6.1.15.jpg
            143 kB

            Activity

            Ascending order - Click to sort in descending order
            Maureen Hooper (Inactive) created issue -
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Giles Eaton is going to look at this issue
            Show
            Maureen Hooper (Inactive) added a comment - Giles Eaton is going to look at this issue
            Maureen Hooper (Inactive) made changes -
            Field Original Value New Value
            Description Mr & Mrs Clark – 01278 691 425 / 07813 442 027
            Bramber Cottage
            Fordgate
            Bridgewater
            TA7 0AP
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Received a call from Giles Eaton saying he could not take this job on. I then phoned H2o Heating and left a message on the answer phone asking him to call me back about this issue
            Show
            Maureen Hooper (Inactive) added a comment - Received a call from Giles Eaton saying he could not take this job on. I then phoned H2o Heating and left a message on the answer phone asking him to call me back about this issue
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Phoned Mrs Clark, problems are still outstanding, will ask Giles if he can do electrics and if not I will ask him if he can recommend someone
            Show
            Maureen Hooper (Inactive) added a comment - Phoned Mrs Clark, problems are still outstanding, will ask Giles if he can do electrics and if not I will ask him if he can recommend someone
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Emaial sent to Nick Of Tech 2000
            Show
            Maureen Hooper (Inactive) added a comment - Emaial sent to Nick Of Tech 2000
            Maureen Hooper (Inactive) made changes -
            Attachment 03.12.14.jpg [ 79176 ]
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Email sent to Nick asking if he managed to get to this issue
            Show
            Maureen Hooper (Inactive) added a comment - Email sent to Nick asking if he managed to get to this issue
            Maureen Hooper (Inactive) made changes -
            Attachment 12.12.14.jpg [ 80068 ]
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Email to Tech 2000 asking them to go and take a look at this fire
            Show
            Maureen Hooper (Inactive) added a comment - Email to Tech 2000 asking them to go and take a look at this fire
            Maureen Hooper (Inactive) made changes -
            Attachment 17.12.14.jpg [ 80390 ]
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Email to Nick of Tech 2000 asking if he could source the part and complete the job for us.
            Show
            Maureen Hooper (Inactive) added a comment - Email to Nick of Tech 2000 asking if he could source the part and complete the job for us.
            Maureen Hooper (Inactive) made changes -
            Attachment 18.12.14.jpg [ 80467 ]
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Reply from Nick at Tech 2000 saying he has no connections with willerby and the part is not one he can purchase from his suppliers
            Show
            Maureen Hooper (Inactive) added a comment - Reply from Nick at Tech 2000 saying he has no connections with willerby and the part is not one he can purchase from his suppliers
            Maureen Hooper (Inactive) made changes -
            Attachment 18.12.14.jpg [ 80487 ]
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Email to Nick asking for an update on this issue
            Show
            Maureen Hooper (Inactive) added a comment - Email to Nick asking for an update on this issue
            Maureen Hooper (Inactive) made changes -
            Attachment 2.1.15.jpg [ 80686 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
            Maureen Hooper (Inactive) made changes -
            Model Vouge Vouge 2003.
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Email sent to Celia asking if they carry spares for this issue
            Show
            Maureen Hooper (Inactive) added a comment - Email sent to Celia asking if they carry spares for this issue
            Maureen Hooper (Inactive) made changes -
            Attachment 6.1.15.jpg [ 80842 ]
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Email to Celia explaining that this is a used van and I do not have the serial number to use the web portal
            Show
            Maureen Hooper (Inactive) added a comment - Email to Celia explaining that this is a used van and I do not have the serial number to use the web portal
            Maureen Hooper (Inactive) made changes -
            Attachment 14.1.15.jpg [ 81510 ]
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Email from Celia, cannot do anything without a serial number
            Show
            Maureen Hooper (Inactive) added a comment - Email from Celia, cannot do anything without a serial number
            Maureen Hooper (Inactive) made changes -
            Attachment 15.1.15.jpg [ 81602 ]
            Maureen Hooper (Inactive) made changes -
            Park_Key_Account false
            Park_Code ..
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Spoke to Mrs Clark, she will get her husband to have a look for the serial number and phone it in to me
            Show
            Maureen Hooper (Inactive) added a comment - Spoke to Mrs Clark, she will get her husband to have a look for the serial number and phone it in to me
            Maureen Hooper (Inactive) made changes -
            Serial WB0151/8
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Email to Celia with serial number of the van and make of the fire
            Show
            Maureen Hooper (Inactive) added a comment - Email to Celia with serial number of the van and make of the fire
            Maureen Hooper (Inactive) made changes -
            Attachment 15.1.15.jpg [ 81668 ]
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Message from Nick asking for an update
            Show
            Maureen Hooper (Inactive) added a comment - Message from Nick asking for an update
            Maureen Hooper (Inactive) made changes -
            Attachment 16.1.15.jpg [ 81947 ]
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            Maureen Hooper (Inactive) added a comment -
            Email from Celia, the serial number I gave her yesterday does not bring anything up on the Willerby system, so she cannot help any further.
            Show
            Maureen Hooper (Inactive) added a comment - Email from Celia, the serial number I gave her yesterday does not bring anything up on the Willerby system, so she cannot help any further.
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Email to Nick at Tech2000 asking if he can supply and fit a fire for this van
            Show
            Maureen Hooper (Inactive) added a comment - Email to Nick at Tech2000 asking if he can supply and fit a fire for this van
            Maureen Hooper (Inactive) made changes -
            Attachment 19.1.15.jpg [ 81969 ]
            Maureen Hooper (Inactive) made changes -
            Order No W55601
            Hide
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            Maureen Hooper (Inactive) added a comment -
            New Widney Dorset fire ordered from Arleigh to be delivered to the van
            Show
            Maureen Hooper (Inactive) added a comment - New Widney Dorset fire ordered from Arleigh to be delivered to the van
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Phoned Mrs Clark to let her know I have ordered a new fire, to be delivered to her van, asking her to let me know when it arrives so I can arrange for Nick from Tech2000 to attend and fit it for her
            Show
            Maureen Hooper (Inactive) added a comment - Phoned Mrs Clark to let her know I have ordered a new fire, to be delivered to her van, asking her to let me know when it arrives so I can arrange for Nick from Tech2000 to attend and fit it for her
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Order confirmation
            Show
            Maureen Hooper (Inactive) added a comment - Order confirmation
            Maureen Hooper (Inactive) made changes -
            Attachment 19.1.15.jpg [ 82008 ]
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Replacement fire has been delivered. I spoke to Nick from Tech2000 who will go and fit the fire later on today. I have informed Mrs Clark of this.
            Show
            Maureen Hooper (Inactive) added a comment - Replacement fire has been delivered. I spoke to Nick from Tech2000 who will go and fit the fire later on today. I have informed Mrs Clark of this.
            Maureen Hooper (Inactive) made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Maureen Hooper (Inactive) made changes -
            Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
            Maureen Hooper (Inactive) made changes -
            Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
            Maureen Hooper (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Maureen Hooper (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Hide
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            Lorraine Pryor (Inactive) added a comment -
            Mrs Clark called to say she had now taken delivery of the fire and it very big and blocking her door way. She would like it fitted ASAP. I have advise Mo of this and she is going to call the company to see when they can fit it.
            Show
            Lorraine Pryor (Inactive) added a comment - Mrs Clark called to say she had now taken delivery of the fire and it very big and blocking her door way. She would like it fitted ASAP. I have advise Mo of this and she is going to call the company to see when they can fit it.
            made changes -
            Park_Code .. ..smet01
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            Park_Postcode
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            Park_Phone
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
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            Adrienne Barwell (Inactive) added a comment -
            Awaiting invoice from Nick
            Show
            Adrienne Barwell (Inactive) added a comment - Awaiting invoice from Nick
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Couldn't see whether this has been completed, sent an email to Nick who was carrying out this work to check job has been finished so I can close off the issue,
            Show
            Ellie W (Inactive) added a comment - Couldn't see whether this has been completed, sent an email to Nick who was carrying out this work to check job has been finished so I can close off the issue,
            Ellie W (Inactive) made changes -
            Attachment 13.2.15.jpg [ 83691 ]
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            Ellie W (Inactive) added a comment -
            Nick has advised that this has been sorted and the invoice has been sent to Brean
            Show
            Ellie W (Inactive) added a comment - Nick has advised that this has been sorted and the invoice has been sent to Brean
            Ellie W (Inactive) made changes -
            Attachment 13.2.15.jpg [ 83692 ]
            Ellie W (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
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            Park_Key_Account false No
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            Park_Key_Account no No
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            Park_Key_Account No no
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            Park_Key_Account no No
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            Park_Key_Account no No
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            Park_Key_Account no No
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            Park_Key_Account No no
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            Park_Key_Account no No
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            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            made changes -
            Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
            Charleen Sibley made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Charleen Sibley made changes -
            Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
            Charleen Sibley made changes -
            Status Quotation accepted [ 10008 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Charleen Sibley made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            made changes -
            Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Quotation accepted Quotation accepted Parts ordered Parts ordered
            		5s 1 Maureen Hooper (Inactive) 21/Jan/15 9:38 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		6s 1 Maureen Hooper (Inactive) 21/Jan/15 9:38 AM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		4s 1 Maureen Hooper (Inactive) 21/Jan/15 9:38 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		7d 6h 34m 1 Adrienne Barwell (Inactive) 28/Jan/15 4:12 PM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		15s 1 Adrienne Barwell (Inactive) 28/Jan/15 4:12 PM
            Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
            		139d 10h 15m 2 charleen sibley 31/Jul/25 10:37 AM
            Quotation supplied Quotation supplied Quotation accepted Quotation accepted
            		3s 2 charleen sibley 31/Jul/25 10:37 AM
            Quotation accepted Quotation accepted Resolved Resolved
            		2s 1 charleen sibley 31/Jul/25 10:37 AM
            Resolved Resolved Complete Complete
            		15d 18h 7m 2 charleen sibley 31/Jul/25 10:37 AM
            Complete Complete Complete Complete
            		102d 19h 28m 1 11/Nov/25 5:06 AM
            Complete Complete Reopened Reopened
            		3757d 6h 46m 2 11/Nov/25 5:06 AM
            Reopened Reopened Awaiting Quote Awaiting Quote
            		30s 2 11/Nov/25 5:06 AM

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                Dates

                • Due:
                  Created:
                  Updated: