Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-630

Grill will not stay lit

        Details

        • Type: Grill Grill
        • Status: Awaiting Quote
        • Priority: Over 6 Weeks Over 6 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Private Land - DO NOT USE, Private Land - DO NOT USE,
        • Park_Code:
          ..smet01
        • ID Number:
          W55374
        • Order No:
          AS9079/5041 AS9092/5035
        • Make:
          ABI
        • Model:
          Sunningdale
        • Stock_Number:
          29358
        • Serial:
          1630805
        • Size:
          36x12
        • Status Colour:
          Awaiting Quote Awaiting Quote
        • Customer Code:
          smet01

          Description

          Mr & Mrs Smetherham
          Lamelgate Farm
          Common Moor
          LISKEARD
          PL14 6SB

          01579 320434/07747 806378
          1. 12.12.14.jpg
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          2. 12.12.14.jpg
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          3. 22.12.14.jpg
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          4. 22.12.14.jpg
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          5. 6.1.15.jpg
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          6. 7.1.15.jpg
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          7. CCF22012015_00004.jpg
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          8. screenshot-1.jpg
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          9. screenshot-2.jpg
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            Activity

            Ascending order - Click to sort in descending order
            Maureen Hooper (Inactive) created issue -
            Hide
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            Maureen Hooper (Inactive) added a comment -
            Assessment sheet issued
            Show
            Maureen Hooper (Inactive) added a comment - Assessment sheet issued
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            Maureen Hooper (Inactive) added a comment - - edited
            Had a call from Mr Smetherham saying engineer has been and a thermocouple is required for the grill, he also requires an extra oven shelf
            Show
            Maureen Hooper (Inactive) added a comment - - edited Had a call from Mr Smetherham saying engineer has been and a thermocouple is required for the grill, he also requires an extra oven shelf
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            Maureen Hooper (Inactive) added a comment -
            Email to Dan asking for part number and price for an oven shelf
            Show
            Maureen Hooper (Inactive) added a comment - Email to Dan asking for part number and price for an oven shelf
            Maureen Hooper (Inactive) made changes -
            Field Original Value New Value
            Attachment 12.12.14.jpg [ 80038 ]
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            Maureen Hooper (Inactive) added a comment -
            Email sent to Dan giving him the serial number
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            Maureen Hooper (Inactive) added a comment - Email sent to Dan giving him the serial number
            Maureen Hooper (Inactive) made changes -
            Attachment 12.12.14.jpg [ 80045 ]
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            Maureen Hooper (Inactive) added a comment - - edited
            Price for an oven shelf and purchase order for it sent 15.12.14
            Show
            Maureen Hooper (Inactive) added a comment - - edited Price for an oven shelf and purchase order for it sent 15.12.14
            Maureen Hooper (Inactive) made changes -
            Attachment 22.12.14.jpg [ 80577 ]
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            Maureen Hooper (Inactive) added a comment -
            Part number and price request for a thermocouple for this van
            Show
            Maureen Hooper (Inactive) added a comment - Part number and price request for a thermocouple for this van
            Maureen Hooper (Inactive) made changes -
            Attachment 22.12.14.jpg [ 80578 ]
            Maureen Hooper (Inactive) made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Maureen Hooper (Inactive) made changes -
            Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
            Maureen Hooper (Inactive) made changes -
            Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
            Maureen Hooper (Inactive) made changes -
            Order No AS9079/5041
            ID Number W55374
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            Maureen Hooper (Inactive) added a comment -
            Order confirmation from Arleigh
            Show
            Maureen Hooper (Inactive) added a comment - Order confirmation from Arleigh
            Maureen Hooper (Inactive) made changes -
            Attachment 6.1.15.jpg [ 80856 ]
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            Maureen Hooper (Inactive) added a comment - - edited
            Reply from Dan with part no and price for this item, part already ordered from Arleigh
            Show
            Maureen Hooper (Inactive) added a comment - - edited Reply from Dan with part no and price for this item, part already ordered from Arleigh
            Maureen Hooper (Inactive) made changes -
            Attachment 7.1.15.jpg [ 80875 ]
            Adrienne Barwell (Inactive) made changes -
            Project Good Will [ 10454 ] Pre-Owned After Care [ 10050 ]
            Key GW-642 PREOW-630
            Make Cosalt
            Customer Code smet01
            Adrienne Barwell (Inactive) made changes -
            Make Cosalt ABI
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            Adrienne Barwell (Inactive) added a comment -
            Mr Smetherham phoned he said that he has been waiting since December for his grill to be repaired, it needed a new thermocouple, he was not sure who had been dealing with the issue but he was very unhappy with the length of time that it had taken to resolve. I advised that I would look into this and give him a call back
            Show
            Adrienne Barwell (Inactive) added a comment - Mr Smetherham phoned he said that he has been waiting since December for his grill to be repaired, it needed a new thermocouple, he was not sure who had been dealing with the issue but he was very unhappy with the length of time that it had taken to resolve. I advised that I would look into this and give him a call back
            Hide
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            Adrienne Barwell (Inactive) added a comment - - edited
            I have spoken to Maureen who has advised that the thermocouple has come into to stock today. Maureen is going to ring the customer and confirm that we will attend on Monday, she will then issue a worksheet
            Show
            Adrienne Barwell (Inactive) added a comment - - edited I have spoken to Maureen who has advised that the thermocouple has come into to stock today. Maureen is going to ring the customer and confirm that we will attend on Monday, she will then issue a worksheet
            Maureen Hooper (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Maureen Hooper (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
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            Claire Folland added a comment -
            Keith has called to advise he has been to this van today but the wrong thermocouple has been sent, he needs one for a cocina, he can go back on Friday if we can get the parts in time
            Show
            Claire Folland added a comment - Keith has called to advise he has been to this van today but the wrong thermocouple has been sent, he needs one for a cocina, he can go back on Friday if we can get the parts in time
            Claire Folland made changes -
            Order No AS9079/5041 AS9079/5041 AS9092/5035
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            Claire Folland added a comment -
            Ordered from Arleigh
            Show
            Claire Folland added a comment - Ordered from Arleigh
            Claire Folland made changes -
            Attachment screenshot-1.jpg [ 81269 ]
            Claire Folland made changes -
            Attachment screenshot-2.jpg [ 81270 ]
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Adrienne Barwell (Inactive) made changes -
            Work Scheduled 20/Jan/15
            Adrienne Barwell (Inactive) made changes -
            Park_Key_Account false
            Park_Code ..
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] Over 6 Weeks [ 27 ]
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            Adrienne Barwell (Inactive) added a comment -
            comp by Keith
            Paperwork passed to Maureen
            Show
            Adrienne Barwell (Inactive) added a comment - comp by Keith Paperwork passed to Maureen
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Maureen Hooper (Inactive) made changes -
            Attachment CCF22012015_00004.jpg [ 82272 ]
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            Park_Code .. ..smet01
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            Adrienne Barwell (Inactive) made changes -
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            Ellie W (Inactive) added a comment -
            This has already been charged to stock number
            Show
            Ellie W (Inactive) added a comment - This has already been charged to stock number
            made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            made changes -
            Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
            Charleen Sibley made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Charleen Sibley made changes -
            Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
            Charleen Sibley made changes -
            Status Quotation accepted [ 10008 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Charleen Sibley made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
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            Status Complete [ 6 ] Complete [ 6 ]
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            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
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            Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Quotation accepted Quotation accepted Parts ordered Parts ordered
            		4s 1 Maureen Hooper (Inactive) 23/Dec/14 2:00 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		15d 22h 41m 1 Maureen Hooper (Inactive) 08/Jan/15 12:41 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		3m 25s 1 Maureen Hooper (Inactive) 08/Jan/15 12:44 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		8d 4h 1 Adrienne Barwell (Inactive) 16/Jan/15 4:44 PM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		5d 17h 23m 1 Adrienne Barwell (Inactive) 22/Jan/15 10:08 AM
            Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
            		83d 17h 34m 2 charleen sibley 31/Jul/25 10:37 AM
            Quotation supplied Quotation supplied Quotation accepted Quotation accepted
            		3s 2 charleen sibley 31/Jul/25 10:37 AM
            Quotation accepted Quotation accepted Resolved Resolved
            		2s 1 charleen sibley 31/Jul/25 10:37 AM
            Resolved Resolved Complete Complete
            		35d 5h 50m 2 charleen sibley 31/Jul/25 10:37 AM
            Complete Complete Complete Complete
            		105d 4h 16m 1 13/Nov/25 1:53 PM
            Complete Complete Reopened Reopened
            		3745d 4h 1m 2 13/Nov/25 1:53 PM
            Reopened Reopened Awaiting Quote Awaiting Quote
            		40s 2 13/Nov/25 1:53 PM

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