Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-653

Van arrived on site several days ago, the site have advised that there is a cracked window in the lounge that has had cellotape put over it

    Details

    • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Park_Company:
       Widemouth Fields Holiday Park
    • Park_Code:
      WIDE05
    • Park_Postcode:
      EX23 0NA
    • Park_Email:
      reception@widemouthfields.co.uk
    • Park_Phone:
      01288 361351
    • Plot:
      unknown
    • Make:
      Atlas
    • Model:
      Ruby
    • Stock_Number:
      30620
    • Status Colour:
      Complete Complete
    1. screenshot-1.jpg
      188 kB
    2. screenshot-2.jpg
      186 kB

      Activity

      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      1h 14m 1 Adrienne Barwell (Inactive) 12/May/15 11:46 AM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      12s 1 Adrienne Barwell (Inactive) 12/May/15 11:47 AM
      Quotation accepted Quotation accepted Resolved Resolved
      2s 1 Adrienne Barwell (Inactive) 12/May/15 11:47 AM
      Resolved Resolved Complete Complete
      1s 1 Adrienne Barwell (Inactive) 12/May/15 11:47 AM
      Adrienne Barwell (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Adrienne Barwell (Inactive) made changes -
      Status Quotation accepted [ 10008 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Adrienne Barwell (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      no further action required by customer care
      Show
      Adrienne Barwell (Inactive) added a comment - no further action required by customer care
      Adrienne Barwell (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have asked Adam if he would like me to call Scotty back, but he has advised that he will give him a call
      Show
      Adrienne Barwell (Inactive) added a comment - I have asked Adam if he would like me to call Scotty back, but he has advised that he will give him a call
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-2.jpg [ 90525 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Adam has advised that he will send someone down to sort this out.
      Show
      Adrienne Barwell (Inactive) added a comment - Adam has advised that he will send someone down to sort this out.
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Updated Adam awaiting instructions on how he would to proceed with this
      Show
      Adrienne Barwell (Inactive) added a comment - Updated Adam awaiting instructions on how he would to proceed with this
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-1.jpg [ 90509 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have checked the workshop notes for this unit and can see that this was something that should have been done prior to the unit leaving here. I have spoken to Jane and she has advised that Adam arranged transport for this unit before the window had been fitted. The window should be in stock in the workshop.

      I will e-mail Adam
      Show
      Adrienne Barwell (Inactive) added a comment - I have checked the workshop notes for this unit and can see that this was something that should have been done prior to the unit leaving here. I have spoken to Jane and she has advised that Adam arranged transport for this unit before the window had been fitted. The window should be in stock in the workshop. I will e-mail Adam
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Scotty called, he advised that the the window to the right of the bay window is cracked and someone has put cellotape over it. He would like to know if it left the depot like this or if the transporters damaged the unit.

      I have advised that I will speak to Adam and find out whether he is aware of this damage and how he would like to proceed with regard to repairing/ replacing it.

      Simon Scott 07525232571
      Show
      Adrienne Barwell (Inactive) added a comment - Scotty called, he advised that the the window to the right of the bay window is cracked and someone has put cellotape over it. He would like to know if it left the depot like this or if the transporters damaged the unit. I have advised that I will speak to Adam and find out whether he is aware of this damage and how he would like to proceed with regard to repairing/ replacing it. Simon Scott 07525232571
      Adrienne Barwell (Inactive) made changes -
      Park_Postcode TQ3 1RT EX23 0NA
      Park_Phone 1803550116 01288 361351
      Park_Code WIDE04 WIDE05
      Park_Address2 MARLDON Park Farm, Widemouth Bay,
      Park_City PAIGNTON Bude
      Park_Address BERRY POMEROY ROAD Widemouth Fields Holiday Park
      Adrienne Barwell (Inactive) made changes -
      Park_Company WIDEND CAMPING PARK Widemouth Fields Holiday Park
      Adrienne Barwell (Inactive) made changes -
      Field Original Value New Value
      Park_Postcode TQ3 1RT
      Park_Phone 1803550116
      Park_Code WIDE04
      Park_Address2 MARLDON
      Park_City PAIGNTON
      Park_Address BERRY POMEROY ROAD
      Adrienne Barwell (Inactive) created issue -

        People

        • Assignee:
          Adrienne Barwell (Inactive)
          Reporter:
          Adrienne Barwell (Inactive)
          Participants:
        • Watchers:
          0 Start watching this issue

          Dates

          • Due:
            Created:
            Updated:
            Resolved: