Details
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Type:
Gutters/Downpipes/Corner Cappings (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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ID Number:088288
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Order No:AS8073/5035
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Model:Vista
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Serial:1455101
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Size:32 x 12
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Status Colour:
Awaiting Quote
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Customer Code:Oldc01
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Postcode:DT6 4RL
Description
Demo - Darren did not want anything done with this.
lee has reported the following on 13.06.13 via e-mail;
Also this caravan is missing some guttering which I am know you have in hand. However the gutting terminates over the exterior door and when it rains and you open the door you get a lot of water blow in the caravan.
lee has reported the following on 13.06.13 via e-mail;
Also this caravan is missing some guttering which I am know you have in hand. However the gutting terminates over the exterior door and when it rains and you open the door you get a lot of water blow in the caravan.
Activity
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Linda Trunkfield (Inactive)
added a comment - - edited
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These are on order with ABI, I can't get into Sage to get the order number
Show
Linda Trunkfield (Inactive)
added a comment - - edited These are on order with ABI, I can't get into Sage to get the order number
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Mattress (8 Weeks) [ 12 ] | Gutters/Downpipes/Corner Cappings (8 Weeks) [ 25 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Model | Vista Diamond | Vista |
| Serial | 1455121 | 1455101 |
| Size | 36x12 | 32 x 12 |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Parts in | 31/Jan/13 11:13 AM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 05/Feb/13 |
Steve could not do this, he says that he needs at least 6 gutter brackets and 1x length of gutter (brown) The two gutter brackets and stop end have been left with Linda at Bridport
Show
Adrienne Barwell (Inactive)
added a comment - Steve could not do this, he says that he needs at least 6 gutter brackets and 1x length of gutter (brown) The two gutter brackets and stop end have been left with Linda at Bridport
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | CCF11022013_00001.jpg [ 38391 ] |
paperwork passed to customer care team
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to customer care team
Linda Amour has e-mailed me asking me to look into this one.
Looking on jira nothing has been done/ordered.
Ive spoken to ade and she said to just order parts in, I will order in 6 gutter brackets and 1 length of gutter brown. The above notes say that Steve left two brackets and stop ends at bridport, but i will order the end stop as well.
Looking on jira nothing has been done/ordered.
Ive spoken to ade and she said to just order parts in, I will order in 6 gutter brackets and 1 length of gutter brown. The above notes say that Steve left two brackets and stop ends at bridport, but i will order the end stop as well.
Show
Lorraine Pryor (Inactive)
added a comment - Linda Amour has e-mailed me asking me to look into this one.
Looking on jira nothing has been done/ordered.
Ive spoken to ade and she said to just order parts in, I will order in 6 gutter brackets and 1 length of gutter brown. The above notes say that Steve left two brackets and stop ends at bridport, but i will order the end stop as well.
the van is now at Old CoastGuard CP.
| Attachment | screenshot-1.jpg [ 43379 ] |
| Postcode | EX19 8DW | DT6 4RL |
| Customer Code | surf999 | Oldc01 |
| Parts in | 31/Jan/13 11:13 AM |
| Summary | PDI reports x 4 gutter brackets are broken (brown) | PDI reports x 6 gutter brackets are broken (brown) |
| Attachment | screenshot-2.jpg [ 43391 ] |
| Attachment | PREOW-65.docx [ 43392 ] |
| Order No | AS8073/5035 |
| Summary | PDI reports x 6 gutter brackets are broken (brown) | PDI reports x 6 gutter brackets are broken (brown) stock no 28490 |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Dan has e-maile dme back to confirm order placed ABI ref no 088288 due date 28.06.13
Show
Lorraine Pryor (Inactive)
added a comment - Dan has e-maile dme back to confirm order placed ABI ref no 088288 due date 28.06.13
| Attachment | screenshot-3.jpg [ 43587 ] |
| Parts Expected | 28/Jun/13 | |
| ID Number | 088288 |
| Attachment | screenshot-4.jpg [ 43720 ] |
Lee from the site has e-mailed me to say that the guttering terminates over the exterior door and when it rains water comes in etc. See screen shot.
I have e-mailed him back to say7 parts are on order and our engineer will look at this when the attend.
I have e-mailed him back to say7 parts are on order and our engineer will look at this when the attend.
Show
Lorraine Pryor (Inactive)
added a comment - Lee from the site has e-mailed me to say that the guttering terminates over the exterior door and when it rains water comes in etc. See screen shot.
I have e-mailed him back to say7 parts are on order and our engineer will look at this when the attend.
| Attachment | screenshot-5.jpg [ 44271 ] |
| Description | Demo - Darren did not want anything done with this. |
Demo - Darren did not want anything done with this. lee has reported the following on 13.06.13 via e-mail; Also this caravan is missing some guttering which I am know you have in hand. However the gutting terminates over the exterior door and when it rains and you open the door you get a lot of water blow in the caravan. |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 19/Jun/13 3:46 PM |
Parts received today but the drive didn't leave any paperwork, Claire has called ABI to ask for it.
I have issued a work sheet for engineers today
I have issued a work sheet for engineers today
Show
Lorraine Pryor (Inactive)
added a comment - - edited Parts received today but the drive didn't leave any paperwork, Claire has called ABI to ask for it.
I have issued a work sheet for engineers today
| Attachment | screenshot-6.jpg [ 44582 ] |
Keith advised that we have no pitch number and there was no one on site to ask, we will have to re-schedule
Show
Adrienne Barwell (Inactive)
added a comment - Keith advised that we have no pitch number and there was no one on site to ask, we will have to re-schedule
| Attachment | CCF01072013_00021.jpg [ 45083 ] |
Mrs Anderson called to ask when we was going to do this, I have advise her that Keith went last week no one on site to ask which van it was, so we will be going back in w/c15th july.
Show
Lorraine Pryor (Inactive)
added a comment - Mrs Anderson called to ask when we was going to do this, I have advise her that Keith went last week no one on site to ask which van it was, so we will be going back in w/c15th july.
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 05/Feb/13 | 15/Jul/13 |
| Attachment | CCF15072013_00015.jpg [ 45892 ] |
comp by Keith
Show
Adrienne Barwell (Inactive)
added a comment - comp by Keith
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned [ 77911 ] | Pre-Owned Ver 2.0 [ 100578 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100578 ] | Pre-Owned Ver 2.5 [ 114264 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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1m 46s | 1 | Linda Trunkfield (Inactive) | 28/Nov/12 9:44 AM | |||||
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7s | 1 | Linda Trunkfield (Inactive) | 28/Nov/12 9:45 AM | |||||
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7s | 1 | Linda Trunkfield (Inactive) | 28/Nov/12 9:45 AM | |||||
|
3m 31s | 1 | Claire Folland | 31/Jan/13 11:16 AM | |||||
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1d 4h 8m | 1 | Adrienne Barwell (Inactive) | 01/Feb/13 3:24 PM | |||||
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4s | 1 | Adrienne Barwell (Inactive) | 11/Feb/13 10:01 AM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 24/May/13 2:48 PM | |||||
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2s | 1 | Lorraine Pryor (Inactive) | 24/May/13 2:48 PM | |||||
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5s | 1 | Lorraine Pryor (Inactive) | 24/May/13 2:48 PM | |||||
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90d 1h 26m | 2 | Lorraine Pryor (Inactive) | 19/Jun/13 2:46 PM | |||||
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12d 22h 50m | 1 | Linda Trunkfield (Inactive) | 02/Jul/13 1:36 PM | |||||
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22d 18h 8m | 2 | Adrienne Barwell (Inactive) | 15/Jul/13 1:08 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 15/Jul/13 1:08 PM | |||||
|
4335d 4h 54m | 1 | 28/May/25 6:03 PM | ||||||
|
10s | 1 | 28/May/25 6:03 PM | ||||||
|
102d 3h 46m | 2 | 28/May/25 6:03 PM |
