Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Trewiston Farm Caravan Park
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Park_Code:TREW04
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Park_Postcode:PL27 6PX
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Park_Email:trewistonfarm@btinternet.com
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Park_Phone:01208863205
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Order No:as9406/5035
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Make:Atlas
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Model:Concept
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Stock_Number:29420
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Serial:AT010032
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Status Colour:
Awaiting Quote
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Additional Contact Details:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Order No | AS9331/5035 |
| Attachment | screenshot-1.jpg [ 95559 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Mr Chadwick has advised that at the weekend, his wife caught her hand on a screw that had come through the freezer door, and he therefore feels that he should have a replacement door (Atlas will not accept this under warranty, they will feel they can just unscrew the screw and use a smaller one. I will have to order this as goodwill
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Adrienne Barwell (Inactive)
added a comment - Mr Chadwick has advised that at the weekend, his wife caught her hand on a screw that had come through the freezer door, and he therefore feels that he should have a replacement door (Atlas will not accept this under warranty, they will feel they can just unscrew the screw and use a smaller one. I will have to order this as goodwill
| Issue Type | Wallboards/Ceiling Boards (8 Weeks) [ 6 ] | Kitchen Cupboards (8 Weeks) [ 31 ] |
| Attachment | screenshot-2.jpg [ 95561 ] |
| Order No | as9406/5035 |
| Attachment | screenshot-3.jpg [ 95562 ] |
I have e-mailed the order over to Katrina at Atlas
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed the order over to Katrina at Atlas
Katrina is going through the outstanding chargeable orders today and then can give me an update, will chase her tomorrow
Show
Adrienne Barwell (Inactive)
added a comment - Katrina is going through the outstanding chargeable orders today and then can give me an update, will chase her tomorrow
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
I have e-mailed Katrina to find out progress on this order, I will not have an update for a couple of days because Katrina is not back in the office until Friday
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Katrina to find out progress on this order, I will not have an update for a couple of days because Katrina is not back in the office until Friday
| Attachment | screenshot-4.jpg [ 100007 ] |
Mrs Main just called to say she still has not received lightshade. Advised her I will chase Atlas now for her and call her back shortly.
Tried calling Atlas but no-one answering so have sent email to Katrina and cc'd Vanessa - advised customer accordingly.
Tried calling Atlas but no-one answering so have sent email to Katrina and cc'd Vanessa - advised customer accordingly.
Show
Karen Watson (Inactive)
added a comment - Mrs Main just called to say she still has not received lightshade. Advised her I will chase Atlas now for her and call her back shortly.
Tried calling Atlas but no-one answering so have sent email to Katrina and cc'd Vanessa - advised customer accordingly.
Spoke to Katrina, she explained she has been off since last Tuesday but she promised she will respond to email as soon as possible.
Show
Karen Watson (Inactive)
added a comment - Spoke to Katrina, she explained she has been off since last Tuesday but she promised she will respond to email as soon as possible.
Email received from Atlas:-
From: Katrina Capper [mailto:katrina.capper@atlaslh.co.uk]
Sent: 01 September 2015 13:56
To: Karen Watson
Subject: RE: Atlas Concept, AT010032/05
Hi Karen
I will chase these parts up with Colin & get them delivered out on the next delivery
Kind Regards
Katrina Capper
Atlas Leisure Homes
From: Katrina Capper [mailto:katrina.capper@atlaslh.co.uk]
Sent: 01 September 2015 13:56
To: Karen Watson
Subject: RE: Atlas Concept, AT010032/05
Hi Karen
I will chase these parts up with Colin & get them delivered out on the next delivery
Kind Regards
Katrina Capper
Atlas Leisure Homes
Show
Karen Watson (Inactive)
added a comment - Email received from Atlas:-
From: Katrina Capper [mailto: katrina.capper@atlaslh.co.uk ]
Sent: 01 September 2015 13:56
To: Karen Watson
Subject: RE: Atlas Concept, AT010032/05
Hi Karen
I will chase these parts up with Colin & get them delivered out on the next delivery
Kind Regards
Katrina Capper
Atlas Leisure Homes
Katrina confirmed the parts are at Atlas they just need to package and despatch them.
Show
Karen Watson (Inactive)
added a comment - Katrina confirmed the parts are at Atlas they just need to package and despatch them.
| Attachment | Email to customer.jpg [ 100435 ] |
Email to customer advising parts are at Atlas depot and they assure us they will be despatched shortly.
Show
Karen Watson (Inactive)
added a comment - Email to customer advising parts are at Atlas depot and they assure us they will be despatched shortly.
I have asked Claire to confirm whether she has received any of the parts for this unit, as they are not showing as being in stock but were ready for dispatch at the beginning of September, awaiting response.
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Claire to confirm whether she has received any of the parts for this unit, as they are not showing as being in stock but were ready for dispatch at the beginning of September, awaiting response.
| Park_Key_Account | No |
not seen any parts
Show
Claire Folland
added a comment - not seen any parts
| Park_Key_Account | No |
| Attachment | chase up with Katrina.png [ 108164 ] |
Chased Katrina for an update
Show
Adrienne Barwell (Inactive)
added a comment - Chased Katrina for an update
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
14d 2h 5m | 1 | Adrienne Barwell (Inactive) | 13/Jul/15 4:53 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 13/Jul/15 4:53 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 13/Jul/15 4:53 PM | |||||
|
198d 21h 56m | 1 | Adrienne Barwell (Inactive) | 28/Jan/16 1:50 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 28/Jan/16 1:50 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 28/Jan/16 1:50 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 28/Jan/16 1:50 PM | |||||
|
3574d 15h 14m | 1 | 11/Nov/25 5:05 AM | ||||||
|
11s | 1 | 11/Nov/25 5:05 AM |
