Details
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Type:
Roof (8 Weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Highfield House Caravan Park
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Park_Code:GNOM01
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Park_Postcode:EX22 7EE
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Park_Contact:Andy at Highfield house 07787 513857
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Park_Phone:01288 381 574
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Order No:AS9454/5035
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Make:Cosalt
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Model:Torbay
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Stock_Number:31305
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Status Colour:
Awaiting Quote
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Additional Contact Details:Debbie 07828972058
Activity
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Adrienne Barwell (Inactive)
added a comment -
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Bill Hibbs has been out to this and will discuss his findings with Steve before he attends
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Adrienne Barwell (Inactive)
added a comment - Bill Hibbs has been out to this and will discuss his findings with Steve before he attends
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
Steve advises that the roof is slack bad repair and rattling in wind, could possibility put a section of roof and refill the edge, we would also need to find the roof folding tool.
I will check with Adam/ Sam to see if they would like us to carry out the repair
I will check with Adam/ Sam to see if they would like us to carry out the repair
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Adrienne Barwell (Inactive)
added a comment - Steve advises that the roof is slack bad repair and rattling in wind, could possibility put a section of roof and refill the edge, we would also need to find the roof folding tool.
I will check with Adam/ Sam to see if they would like us to carry out the repair
I have e-mailed Adam and Sam to see whether they would like us to try and repair the roof. Awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed Adam and Sam to see whether they would like us to try and repair the roof. Awaiting response
Sam is going to speak to Adam
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Adrienne Barwell (Inactive)
added a comment - Sam is going to speak to Adam
I have spoken to Adam, he has authorised for us to purchase a replacement piece of roof. (Steve thinks that we should be able to get an off cut from ECS) I will contact Shaun to see if has anything suitable
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Adam, he has authorised for us to purchase a replacement piece of roof. (Steve thinks that we should be able to get an off cut from ECS) I will contact Shaun to see if has anything suitable
I have tried to ring the Steve but phone cut out.
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Adrienne Barwell (Inactive)
added a comment - I have tried to ring the Steve but phone cut out.
I have tried to ring Steve again, but it is still showing the engaged signal that he had this morning.
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Adrienne Barwell (Inactive)
added a comment - I have tried to ring Steve again, but it is still showing the engaged signal that he had this morning.
I have put a note in Steve's tray for a size of the piece of roof required
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Adrienne Barwell (Inactive)
added a comment - I have put a note in Steve's tray for a size of the piece of roof required
Steve has confirmed that we need a piece of roof for a 10ft van 8.00x3500
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Adrienne Barwell (Inactive)
added a comment - Steve has confirmed that we need a piece of roof for a 10ft van 8.00x3500
I have e-mailed ECS for a price for the piece of roof - awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed ECS for a price for the piece of roof - awaiting response
ECS have advised that the metal would be £150.00 + VAT including delivery
it would be two weeks before they could get the part to us
it would be two weeks before they could get the part to us
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Adrienne Barwell (Inactive)
added a comment - ECS have advised that the metal would be £150.00 + VAT including delivery
it would be two weeks before they could get the part to us
I have phoned Steve to see whether we could take a piece of roof from a scrap van, he advised that we could but it would take a great deal of time to get the piece of roof off in the right condition.
Steve advised that we could put a concrete block on the roof to stop the rattling as a temp measure.
I have updated Sam and Adam
Sam will ring the customer and let her know what we are doing and that the new piece of roof will take about two weeks to arrive
Steve advised that we could put a concrete block on the roof to stop the rattling as a temp measure.
I have updated Sam and Adam
Sam will ring the customer and let her know what we are doing and that the new piece of roof will take about two weeks to arrive
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Adrienne Barwell (Inactive)
added a comment - I have phoned Steve to see whether we could take a piece of roof from a scrap van, he advised that we could but it would take a great deal of time to get the piece of roof off in the right condition.
Steve advised that we could put a concrete block on the roof to stop the rattling as a temp measure.
I have updated Sam and Adam
Sam will ring the customer and let her know what we are doing and that the new piece of roof will take about two weeks to arrive
I have ordered the roof with ECS
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Adrienne Barwell (Inactive)
added a comment - I have ordered the roof with ECS
E-mailed order to Shaun
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Adrienne Barwell (Inactive)
added a comment - E-mailed order to Shaun
Steve has put some blocks onto the roof, Sam has been advised by the customer that this has reduced the noise made by the roof. As soon as the part arrives from ECS we will carry out the repair
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Adrienne Barwell (Inactive)
added a comment - Steve has put some blocks onto the roof, Sam has been advised by the customer that this has reduced the noise made by the roof. As soon as the part arrives from ECS we will carry out the repair
I have issued a worksheet, just in case the part comes in whilst I am on holiday
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Adrienne Barwell (Inactive)
added a comment - I have issued a worksheet, just in case the part comes in whilst I am on holiday
Sam has asked us for an update as he thought this would be scheduled in, spoke to Steve he does not think the part has come in yet, emailed Ashley at ECS
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Claire Folland
added a comment - Sam has asked us for an update as he thought this would be scheduled in, spoke to Steve he does not think the part has come in yet, emailed Ashley at ECS
Ash has emailed to advise he will chase this up and will try and get it on next weeks delivery, he will confirm they have this on friday when they load up
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Claire Folland
added a comment - Ash has emailed to advise he will chase this up and will try and get it on next weeks delivery, he will confirm they have this on friday when they load up
Ash has advised that the piece of roof has come in this week and will be with us by Thursday next week
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Adrienne Barwell (Inactive)
added a comment - Ash has advised that the piece of roof has come in this week and will be with us by Thursday next week
I have phoned Debbie 07828972058 and left a message on her answerphone advising her that we will hopefully be out next Friday
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Adrienne Barwell (Inactive)
added a comment - I have phoned Debbie 07828972058 and left a message on her answerphone advising her that we will hopefully be out next Friday
Steve has phoned advising that the customer is expecting the roof repair to sort out all the noise all over the roof. Steve has explained that this repair is just to sort out the loose / damaged area over the bedroom as agreed with Sam. I have asked him whether the customer is going to let him carry out the repair or whether he is just going to pack up and come back. He said that he will carry out the repair but the customer will probably want the whole roof repaired
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Adrienne Barwell (Inactive)
added a comment - - edited Steve has phoned advising that the customer is expecting the roof repair to sort out all the noise all over the roof. Steve has explained that this repair is just to sort out the loose / damaged area over the bedroom as agreed with Sam. I have asked him whether the customer is going to let him carry out the repair or whether he is just going to pack up and come back. He said that he will carry out the repair but the customer will probably want the whole roof repaired
Debbie phoned she advised that she had taken advice and had been advised not to let us proceed with the repair. She is not happy with the flexing of the roof. She has advised that the roof has now become more noisy in the lounge and that they are worried that the roof will blow off. Debbie advised that she had not been aware that the repair that we were making over the bedroom would not resolve the issue with the banging in other parts of the holiday home.
I explained to Debbie that the roof becoming slack over time was normal with this style roof , she confirmed that the holiday home next door also has the same style roof which also flexes in the wind. She also confirmed that the unit was on a very exposed windy site.
Debbie advised that our engineer had told her that the roof was flexing far too much, and there was too give in the roof. "More flex than there should be for a van of this age" According to Debbie, Steve recommended a new roof being fitted and confirmed that this could be undertaken on site.
I have confirmed that I will discuss this with Sam upon his return
I explained to Debbie that the roof becoming slack over time was normal with this style roof , she confirmed that the holiday home next door also has the same style roof which also flexes in the wind. She also confirmed that the unit was on a very exposed windy site.
Debbie advised that our engineer had told her that the roof was flexing far too much, and there was too give in the roof. "More flex than there should be for a van of this age" According to Debbie, Steve recommended a new roof being fitted and confirmed that this could be undertaken on site.
I have confirmed that I will discuss this with Sam upon his return
Show
Adrienne Barwell (Inactive)
added a comment - Debbie phoned she advised that she had taken advice and had been advised not to let us proceed with the repair. She is not happy with the flexing of the roof. She has advised that the roof has now become more noisy in the lounge and that they are worried that the roof will blow off. Debbie advised that she had not been aware that the repair that we were making over the bedroom would not resolve the issue with the banging in other parts of the holiday home.
I explained to Debbie that the roof becoming slack over time was normal with this style roof , she confirmed that the holiday home next door also has the same style roof which also flexes in the wind. She also confirmed that the unit was on a very exposed windy site.
Debbie advised that our engineer had told her that the roof was flexing far too much, and there was too give in the roof. "More flex than there should be for a van of this age" According to Debbie, Steve recommended a new roof being fitted and confirmed that this could be undertaken on site.
I have confirmed that I will discuss this with Sam upon his return
I telephoned Steve and advised that Debbie had called and that she had stated that Steve had recommended a new roof and that it was flexing more than it should in the whether conditions.
Steve denied this and advised that he made very little comment. He did tell the customer that the repair we were going to carry out would not solve the banging over the rest of the roof. Steve also denied telling the customer that she needed a new roof, or that it was a repair that could be carried out on site.
Steve is not sure that it could be done on site because the van is next to a hedge.
Steve advised that the roof of the van next door appeared to be flexing exactly the same as this unit. He said that it is extremely windy up at Highfield today.
Steve denied this and advised that he made very little comment. He did tell the customer that the repair we were going to carry out would not solve the banging over the rest of the roof. Steve also denied telling the customer that she needed a new roof, or that it was a repair that could be carried out on site.
Steve is not sure that it could be done on site because the van is next to a hedge.
Steve advised that the roof of the van next door appeared to be flexing exactly the same as this unit. He said that it is extremely windy up at Highfield today.
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Adrienne Barwell (Inactive)
added a comment - I telephoned Steve and advised that Debbie had called and that she had stated that Steve had recommended a new roof and that it was flexing more than it should in the whether conditions.
Steve denied this and advised that he made very little comment. He did tell the customer that the repair we were going to carry out would not solve the banging over the rest of the roof. Steve also denied telling the customer that she needed a new roof, or that it was a repair that could be carried out on site.
Steve is not sure that it could be done on site because the van is next to a hedge.
Steve advised that the roof of the van next door appeared to be flexing exactly the same as this unit. He said that it is extremely windy up at Highfield today.
I have spoken to ECS to see if they have any suggestions as to alternative solutions to repair the roof. Shaun has advised that if the roof is mill finish, which he suspects it is, that you cannot re- tension the roof. You would need to replace the roof. He has advised that this is really common on windy sites.
Shaun has advised that he is in Bude next week and can call in and inspect the roof and give us a second opinion and a cost for replacing the roof.
Shaun has advised that he is in Bude next week and can call in and inspect the roof and give us a second opinion and a cost for replacing the roof.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to ECS to see if they have any suggestions as to alternative solutions to repair the roof. Shaun has advised that if the roof is mill finish, which he suspects it is, that you cannot re- tension the roof. You would need to replace the roof. He has advised that this is really common on windy sites.
Shaun has advised that he is in Bude next week and can call in and inspect the roof and give us a second opinion and a cost for replacing the roof.
I have updated Emma because Sam is not in the office today
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Adrienne Barwell (Inactive)
added a comment - I have updated Emma because Sam is not in the office today
Sam has responded :
Thanks Ade.
Not much more we can do today I suppose.
Ive spoken to Emma and understand what's gone on. Not sure what has been said but from my understanding I was told that the repair wasn't a definite fix but may be all it needed. I know Steve said if this didn't work then he didn't know what else to do but I wasn't told that this fix had no hope of being successful.
Don't know what we'll do as it's not cost effective....
Hmmmm...
Have a lovely week off. Thanks for keeping me in the loop.
Kind Regards
Sam Smith
Thanks Ade.
Not much more we can do today I suppose.
Ive spoken to Emma and understand what's gone on. Not sure what has been said but from my understanding I was told that the repair wasn't a definite fix but may be all it needed. I know Steve said if this didn't work then he didn't know what else to do but I wasn't told that this fix had no hope of being successful.
Don't know what we'll do as it's not cost effective....
Hmmmm...
Have a lovely week off. Thanks for keeping me in the loop.
Kind Regards
Sam Smith
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Adrienne Barwell (Inactive)
added a comment - Sam has responded :
Thanks Ade.
Not much more we can do today I suppose.
Ive spoken to Emma and understand what's gone on. Not sure what has been said but from my understanding I was told that the repair wasn't a definite fix but may be all it needed. I know Steve said if this didn't work then he didn't know what else to do but I wasn't told that this fix had no hope of being successful.
Don't know what we'll do as it's not cost effective....
Hmmmm...
Have a lovely week off. Thanks for keeping me in the loop.
Kind Regards
Sam Smith
Spoke to Shaun @ ECS and he is going tomorrow or friday. Have confirmed this to sam.
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Nikki Milling (Inactive)
added a comment - - edited Spoke to Shaun @ ECS and he is going tomorrow or friday. Have confirmed this to sam.
Shaun called in, he is going to this now and will come here on his way past to explain to Sam exactly what the customer needs.
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Nikki Milling (Inactive)
added a comment - Shaun called in, he is going to this now and will come here on his way past to explain to Sam exactly what the customer needs.
Shaun dropped in and advised Sam may be able to fix roof down where it has loosened off but problem with be finding the joists - he / Sam will discuss more with Ade on Monday.
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Karen Watson (Inactive)
added a comment - Shaun dropped in and advised Sam may be able to fix roof down where it has loosened off but problem with be finding the joists - he / Sam will discuss more with Ade on Monday.
I have spoken to Shaun he is calling in tomorrow to look at similar roofs in the yard. He thinks that if we use a smaller section of roof to repair the van at the back. He will then flashband the roof section. He will then use text screws to secure the roof to the roof battons. Hopefully this will sort out the issue. Once Shaun has been in tomorrow he will supply me with a quote and let me know when he can attend to carry out the repairs
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Shaun he is calling in tomorrow to look at similar roofs in the yard. He thinks that if we use a smaller section of roof to repair the van at the back. He will then flashband the roof section. He will then use text screws to secure the roof to the roof battons. Hopefully this will sort out the issue. Once Shaun has been in tomorrow he will supply me with a quote and let me know when he can attend to carry out the repairs
Shaun came into the yard and looked at roofs but then went away with updating me. I will send him an e-mail to get his thoughts on this repair
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Adrienne Barwell (Inactive)
added a comment - Shaun came into the yard and looked at roofs but then went away with updating me. I will send him an e-mail to get his thoughts on this repair
I have left a message asking Shaun to give me an update on this. Awaiting his response
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Adrienne Barwell (Inactive)
added a comment - I have left a message asking Shaun to give me an update on this. Awaiting his response
I have spoken to Debbie and explained that we have call in a roof specialist who has advised that the he will put a new piece of roof on the van and then screw the roof down onto the battens with tech roofing screws.
I have advised that Shaun guarantees his work for a year.
I have confirmed that Shaun is going to update me either today or tomorrow and then I will give her another call to advise when he will be attending
I have advised that Shaun guarantees his work for a year.
I have confirmed that Shaun is going to update me either today or tomorrow and then I will give her another call to advise when he will be attending
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Debbie and explained that we have call in a roof specialist who has advised that the he will put a new piece of roof on the van and then screw the roof down onto the battens with tech roofing screws.
I have advised that Shaun guarantees his work for a year.
I have confirmed that Shaun is going to update me either today or tomorrow and then I will give her another call to advise when he will be attending
Shaun has advised that he will be attending w/c 5th October.
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Adrienne Barwell (Inactive)
added a comment - Shaun has advised that he will be attending w/c 5th October.
I have phoned Debbie and confirmed that we will be attending, w/c 5th October. I will give her a call next week to confirm which day he will be attending.
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Adrienne Barwell (Inactive)
added a comment - I have phoned Debbie and confirmed that we will be attending, w/c 5th October. I will give her a call next week to confirm which day he will be attending.
I have phoned Debbie and confirmed that ECS will be with them on Wednesday 7th
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Adrienne Barwell (Inactive)
added a comment - I have phoned Debbie and confirmed that ECS will be with them on Wednesday 7th
Shaun from ECS says that this is now complete and the noise has gone. When he left the customer was happy
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Adrienne Barwell (Inactive)
added a comment - Shaun from ECS says that this is now complete and the noise has gone. When he left the customer was happy
I have left a message on Debbie's answer phone asking her to confirm that she is happy with the repair
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Adrienne Barwell (Inactive)
added a comment - I have left a message on Debbie's answer phone asking her to confirm that she is happy with the repair
I have received an invoice from ECS - I will file this as I am not sure that any body needs invoicing particularly for this
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Ellie W (Inactive)
added a comment - I have received an invoice from ECS - I will file this as I am not sure that any body needs invoicing particularly for this