Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-707

Customer has advised that he is not happy with the temp of the water in the kitchen (not very hot) , the temp of the water in the bathroom is fine

    Details

    • Type: Boiler (2 Weeks) Boiler (2 Weeks)
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Mr Andrews
    • Park_Code:
      ..
    • Park_Postcode:
      TQ9 7DG
    • Park_Phone:
      01803 712583
    • Make:
      Tingdene
    • Model:
      Villa
    • Stock_Number:
      29275
    • Serial:
      Mr Andrews
    • Status Colour:
      Awaiting Quote Awaiting Quote
    1. PREow-707.jpg
      728 kB
    2. screenshot-1.jpg
      131 kB
    3. screenshot-2.jpg
      221 kB

      Activity

      Adrienne Barwell (Inactive) created issue -
      Adrienne Barwell (Inactive) made changes -
      Field Original Value New Value
      Attachment screenshot-1.jpg [ 100027 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Emma says that this unit has had a new boiler in it and she doesn't think that there can be much wrong with it
      Show
      Adrienne Barwell (Inactive) added a comment - Emma says that this unit has had a new boiler in it and she doesn't think that there can be much wrong with it
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have mentioned to Emma this could be a problem with the size of his regulator.
      Show
      Adrienne Barwell (Inactive) added a comment - I have mentioned to Emma this could be a problem with the size of his regulator.
      Hide
      Adrienne Barwell (Inactive) added a comment -
      worksheet issued
      Show
      Adrienne Barwell (Inactive) added a comment - worksheet issued
      Adrienne Barwell (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Adrienne Barwell (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Adrienne Barwell (Inactive) made changes -
      Serial unknown Mr Andrews
      Adrienne Barwell (Inactive) made changes -
      Park_Company Not defined Mr Andrews
      Adrienne Barwell (Inactive) made changes -
      Park_Postcode TQ9 7DG
      Park_Phone 01803 712583
      Park_Code ..
      Park_Address2 Old Stone Farm
      Park_City Blackhawton
      Park_Address Mr Andrews
      Adrienne Barwell (Inactive) made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Adrienne Barwell (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Plot
      Adrienne Barwell (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-2.jpg [ 100032 ]
      Adrienne Barwell (Inactive) made changes -
      Times Scheduled 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      scheduled for Thursday 4th
      Show
      Adrienne Barwell (Inactive) added a comment - scheduled for Thursday 4th
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Phoned and left a message asking Mr Andrews if it would be convenient to attend on Thursday. I have requested that he call the office if this is not convenient.
      Show
      Adrienne Barwell (Inactive) added a comment - Phoned and left a message asking Mr Andrews if it would be convenient to attend on Thursday. I have requested that he call the office if this is not convenient.
      Hide
      Karen Watson (Inactive) added a comment -
      Called Mr Andrews to be sure all OK for Keith's visit on Thursday 03.09.15 - he confirmed yes all OK, anytime.
      Show
      Karen Watson (Inactive) added a comment - Called Mr Andrews to be sure all OK for Keith's visit on Thursday 03.09.15 - he confirmed yes all OK, anytime.
      Karen Watson (Inactive) made changes -
      Work Scheduled 03/Sep/15
      Hide
      Karen Watson (Inactive) added a comment -
      Keith called advising plumbing wrong way round. Asked him to sort out now if he can.
      Show
      Karen Watson (Inactive) added a comment - Keith called advising plumbing wrong way round. Asked him to sort out now if he can.
      Hide
      Karen Watson (Inactive) added a comment -
      Keith resolved issue.
      Show
      Karen Watson (Inactive) added a comment - Keith resolved issue.
      Karen Watson (Inactive) made changes -
      Attachment PREow-707.jpg [ 100598 ]
      Karen Watson (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Karen Watson (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      made changes -
      Status Complete [ 6 ] Complete [ 6 ]
      made changes -
      Resolution Completed [ 1 ]
      Status Complete [ 6 ] Reopened [ 4 ]
      made changes -
      Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      2m 30s 1 Adrienne Barwell (Inactive) 26/Aug/15 11:35 AM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      21s 1 Adrienne Barwell (Inactive) 26/Aug/15 11:36 AM
      Quotation accepted Quotation accepted Parts ordered Parts ordered
      9m 55s 1 Adrienne Barwell (Inactive) 26/Aug/15 11:46 AM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      2s 1 Adrienne Barwell (Inactive) 26/Aug/15 11:46 AM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      2s 1 Adrienne Barwell (Inactive) 26/Aug/15 11:46 AM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      2d 3h 1 Adrienne Barwell (Inactive) 28/Aug/15 2:46 PM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      6d 17h 22m 1 Karen Watson (Inactive) 04/Sep/15 8:08 AM
      Resolved Resolved Complete Complete
      1s 1 Karen Watson (Inactive) 04/Sep/15 8:08 AM
      Complete Complete Complete Complete
      3759d 2h 37m 1 19/Dec/25 9:46 AM
      Complete Complete Reopened Reopened
      1 19/Dec/25 9:46 AM
      Reopened Reopened Awaiting Quote Awaiting Quote
      8s 1 19/Dec/25 9:46 AM

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          Dates

          • Due:
            Created:
            Updated:
            Work Scheduled: