Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Newquay Bay Resort - Away Resorts
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Park_Code:NEWQ03
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Park_Postcode:TR8 4AS
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Park_Contact:Tom Rudd
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Park_Email:reception@newquayview.co.uk
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Park_Phone:01637 520500
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Plot:unknown
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Make:Brentmere
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Model:Plaza
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Stock_Number:31149
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Size:40x12x2
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Status Colour:
Awaiting Quote
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12d 7m | 1 | Karen Watson (Inactive) | 09/Sep/15 12:25 PM | |||||
|
1s | 1 | Karen Watson (Inactive) | 09/Sep/15 12:25 PM | |||||
|
3s | 1 | Karen Watson (Inactive) | 09/Sep/15 12:25 PM | |||||
|
1s | 1 | Karen Watson (Inactive) | 09/Sep/15 12:25 PM | |||||
|
3715d 18h 10m | 1 | 11/Nov/25 5:35 AM | ||||||
|
11s | 1 | 11/Nov/25 5:35 AM |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
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Karen Watson (Inactive)
added a comment -
Permalink
Emma confirmed this has been sorted. No action required.
Show
Karen Watson (Inactive)
added a comment - Emma confirmed this has been sorted. No action required.
| Attachment | Email from Emma.jpg [ 100771 ] |
| Attachment | Email to Adam.jpg [ 100508 ] |
Went to speak to Adam to check sorted but gone home (baby on the way) so have sent him an email.
Show
Karen Watson (Inactive)
added a comment - Went to speak to Adam to check sorted but gone home (baby on the way) so have sent him an email.
| Attachment | screenshot-2.jpg [ 100189 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Karen Watson [ karenw ] |
I have spoken to Adam and he has advised that he will give the site a call. I have said that I have had a quick look on line and there are phone numbers we can ring to try and arrange a repair if he wants.
We could replace the appliance but a different model may well mean new doors as well. Adam has said to leave it with him and he will let us know if he requires any further assistance.
We could replace the appliance but a different model may well mean new doors as well. Adam has said to leave it with him and he will let us know if he requires any further assistance.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Adam and he has advised that he will give the site a call. I have said that I have had a quick look on line and there are phone numbers we can ring to try and arrange a repair if he wants.
We could replace the appliance but a different model may well mean new doors as well. Adam has said to leave it with him and he will let us know if he requires any further assistance.
I have checked paradox and it looks like this might have been sold back in April
Show
Adrienne Barwell (Inactive)
added a comment - I have checked paradox and it looks like this might have been sold back in April
From: Karen Watson
Sent: 28 August 2015 11:19
To: Emma Harrison
Subject: Fridge not working at Newquay View
Hi Emma
Dean Morley from Newquay View called back about the Fridge of the Fridge Freezer in the Brenmere Plaza not working.
It’s a Candy and make / model numbers are:– 20041510166-38 and UK12600L-03.
Can you call him back in regards to when you can get someone out to it? His number is 01637 851851 or mob. 07711335386.
Many thanks
Karen Watson
Senior Administrator & Key Account Advisor
Surf Bay Leisure
Sent: 28 August 2015 11:19
To: Emma Harrison
Subject: Fridge not working at Newquay View
Hi Emma
Dean Morley from Newquay View called back about the Fridge of the Fridge Freezer in the Brenmere Plaza not working.
It’s a Candy and make / model numbers are:– 20041510166-38 and UK12600L-03.
Can you call him back in regards to when you can get someone out to it? His number is 01637 851851 or mob. 07711335386.
Many thanks
Karen Watson
Senior Administrator & Key Account Advisor
Surf Bay Leisure
Show
Adrienne Barwell (Inactive)
added a comment - From: Karen Watson
Sent: 28 August 2015 11:19
To: Emma Harrison
Subject: Fridge not working at Newquay View
Hi Emma
Dean Morley from Newquay View called back about the Fridge of the Fridge Freezer in the Brenmere Plaza not working.
It’s a Candy and make / model numbers are:– 20041510166-38 and UK12600L-03.
Can you call him back in regards to when you can get someone out to it? His number is 01637 851851 or mob. 07711335386.
Many thanks
Karen Watson
Senior Administrator & Key Account Advisor
Surf Bay Leisure
| Attachment | screenshot-1.jpg [ 100186 ] |
Karen has confirmed that she has taken a call with the appliance details and passed the information on to Emma. I have spoken to Emma and she has advised that she has passed the information on to Adam.
Show
Adrienne Barwell (Inactive)
added a comment - Karen has confirmed that she has taken a call with the appliance details and passed the information on to Emma. I have spoken to Emma and she has advised that she has passed the information on to Adam.
Site have advised the fridge part of the freezer is not working. I have asked if this is a second hand unit, he confirmed that it is. I explained that second hand units only have a three month warranty and enquired if the unit was new on site. I was advised that the van had been on site a while however it was only sold last week.
I requested appliance details and advised that I would confer with our Sales team and then give them a call back.
I requested appliance details and advised that I would confer with our Sales team and then give them a call back.
Show
Adrienne Barwell (Inactive)
added a comment - Site have advised the fridge part of the freezer is not working. I have asked if this is a second hand unit, he confirmed that it is. I explained that second hand units only have a three month warranty and enquired if the unit was new on site. I was advised that the van had been on site a while however it was only sold last week.
I requested appliance details and advised that I would confer with our Sales team and then give them a call back.
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR8 4AS | |
| Park_Email | reception@newquayview.co.uk | |
| Park_Phone | 01637 851851 | |
| Park_Code | NEWQ03 | |
| Park_Address2 | Trevelgue Road | |
| Park_City | Porth | |
| Park_Address | Newquay View Resort |