Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-776

Issue with the hot water being extremely hot

        Details

        • Type: Boiler (2 Weeks) Boiler (2 Weeks)
        • Status: Awaiting Quote
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Bigbury Bay Holiday Park
        • Park_Code:
          BIGB01
        • Park_Postcode:
          TQ7 4HT
        • Park_Phone:
          01548 810363
        • Plot:
          44
        • Make:
          Swift
        • Model:
          Loire
        • Stock_Number:
          42631
        • Size:
          32x12
        • Status Colour:
          Awaiting Quote Awaiting Quote

          Activity

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          Charleen Sibley added a comment -
          Email from the owners:

          We are experiencing extremely hot water, we have adjusted the mixing process on the sink, basin and especially shower, but we have become suspicious that the problem is not at these outlets. So we checked and tried to adjust the temperature control on the Gas Boiler and altered the range on the dial from mid range to 'Min' there is is no difference, we tried the other way to 'Max' the water temperature does not change and its very hot to the point of scalding which makes it difficult to balance especially for the shower as you cannot adjust the temperature to a safe range without getting very hot water on you in the process. Can we please ask for another visit from your engineer.
           
          The Gas Boiler is a Morco GB24 Series II. I have watched for any Fault codes registering but none register regarding the gas burner. So possibly the water temperature thermostat?
          Show
          Charleen Sibley added a comment - Email from the owners: We are experiencing extremely hot water, we have adjusted the mixing process on the sink, basin and especially shower, but we have become suspicious that the problem is not at these outlets. So we checked and tried to adjust the temperature control on the Gas Boiler and altered the range on the dial from mid range to 'Min' there is is no difference, we tried the other way to 'Max' the water temperature does not change and its very hot to the point of scalding which makes it difficult to balance especially for the shower as you cannot adjust the temperature to a safe range without getting very hot water on you in the process. Can we please ask for another visit from your engineer.   The Gas Boiler is a Morco GB24 Series II. I have watched for any Fault codes registering but none register regarding the gas burner. So possibly the water temperature thermostat?
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          Charleen Sibley added a comment - - edited
          Steve is attending Thursday 17.07.25 - Worksheet issued
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          Charleen Sibley added a comment - - edited Steve is attending Thursday 17.07.25 - Worksheet issued
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          Claire Folland added a comment -
          steve attended 17-7-25, no issue with boiler, iy can be turned down, left temp customer is happy with
          Show
          Claire Folland added a comment - steve attended 17-7-25, no issue with boiler, iy can be turned down, left temp customer is happy with

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              Dates

              • Created:
                Updated: