Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-77

X 1gutter brackets required charge 28454

        Details

        • Type: Gutters/Downpipes/Corner Cappings (8 Weeks) Gutters/Downpipes/Corner Cappings (8 Weeks)
        • Status: Awaiting Quote
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Not defined
        • Plot:
          laurel 25
        • Order No:
          AS7889/5035
        • Model:
          Tebay
        • Serial:
          1580324
        • Size:
          36 X 10 3 bed
        • Status Colour:
          Awaiting Quote Awaiting Quote
        • Customer Code:
          hend01
        • Postcode:
          TR8 4NY
        1. CCF18032013_00000.jpg
          920 kB
        2. screenshot-1.jpg
          152 kB
        3. screenshot-2.jpg
          161 kB

          Activity

          Ascending order - Click to sort in descending order
          Linda Trunkfield (Inactive) created issue -
          Linda Trunkfield (Inactive) made changes -
          Field Original Value New Value
          Category Manufacturer Attending [ 10045 ] SurfBay Attending [ 10042 ]
          Priority High [ 23 ] Normal [ 21 ]
          Order No AS7889/5035
          Due Date 12/Dec/12 13/Feb/13
          Issue Type Flue/Cowl (2 Weeks) [ 37 ] Gutters/Downpipes/Corner Cappings (8 Weeks) [ 25 ]
          Work Scheduled 04/Dec/12
          Description The water is settling on top of the boiler i asked him to open the casing and he said that it is also wet inside the boiler , Keith says the water is pooling onto the work tops and is also causing damage to the boxing that covers the pipes.

          I have reported this to Diane and she is going to get her engineers to call Keith - Keith has said that there is nothing he can do other than to cover the Flues and he does not have any ladders with him as he is in the small van.

          Diane has spoken to her senior warranty person and they think it may be down to the excessive weather and commissioning, Keith said this is not the case as the flues are fixed permanently and go through the side not through the roof, the person that phoned Keith was not aware of this and is going to call Keith back.
          Linda Trunkfield (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Linda Trunkfield (Inactive) made changes -
          Attachment screenshot-1.jpg [ 36563 ]
          Linda Trunkfield (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Linda Trunkfield (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Linda Trunkfield (Inactive) made changes -
          Attachment screenshot-2.jpg [ 36579 ]
          Adrienne Barwell (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Adrienne Barwell (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Adrienne Barwell (Inactive) made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 15/Feb/13
          Adrienne Barwell (Inactive) made changes -
          Category SurfBay Attending [ 10042 ] Manufacturer Attending [ 10045 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Reopened [ 4 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Parts in 29/Nov/12 1:33 PM 01/Feb/13 1:33 PM
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Adrienne Barwell (Inactive) made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 15/Feb/13 06/Feb/13
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 6 Weeks [ 27 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Over 6 Weeks [ 27 ] Over 8 Weeks [ 25 ]
          Adrienne Barwell (Inactive) made changes -
          Category Manufacturer Attending [ 10045 ]
          Key ABI-2594 PREOW-77
          Project ABI [ 10014 ] Pre-Owned [ 10050 ]
          Workflow Surfbay [ 76805 ] Pre-Owned [ 78100 ]
          Park Hendra
          Hire_or_Retail Hire_fleet [ 10250 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          comp by keith
          Show
          Adrienne Barwell (Inactive) added a comment - comp by keith
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment CCF18032013_00000.jpg [ 39991 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Mark Lock (Inactive) made changes -
          Workflow Pre-Owned [ 78100 ] Pre-Owned Ver 2.0 [ 100369 ]
          Adrienne Barwell (Inactive) made changes -
          Workflow Pre-Owned Ver 2.0 [ 100369 ] Pre-Owned Ver 2.5 [ 114070 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		41m 25s 1 Linda Trunkfield (Inactive) 19/Dec/12 1:59 PM
          Resolved Resolved Reopened Reopened
          		7s 1 Claire Folland 01/Feb/13 1:18 PM
          Reopened Reopened Submitted Submitted
          		6s 1 Claire Folland 01/Feb/13 1:18 PM
          Submitted Submitted Acknowledged Acknowledged
          		2h 15m 2 Claire Folland 01/Feb/13 1:18 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		16s 2 Claire Folland 01/Feb/13 1:18 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		40d 19h 29m 2 Claire Folland 01/Feb/13 1:19 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		2m 29s 2 Claire Folland 01/Feb/13 1:19 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		2h 40m 2 Adrienne Barwell (Inactive) 01/Feb/13 3:58 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		47d 19h 34m 2 Adrienne Barwell (Inactive) 18/Mar/13 10:02 AM
          Resolved Resolved Complete Complete
          		1m 25s 1 Adrienne Barwell (Inactive) 18/Mar/13 10:04 AM
          Complete Complete Complete Complete
          		4454d 6h 59m 2 28/May/25 6:03 PM
          Complete Complete Reopened Reopened
          		1s 1 28/May/25 6:03 PM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		12s 1 28/May/25 6:03 PM

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              Dates

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