[PROB-8] 7x units with ongoing issues to with the trifold doors and cupboard laminate peeling - Surfbay Customer Care

Details

Type: Customer Problem
Status: Complete
Priority: Normal
Resolution: Completed
Labels:
None

Hold Reason:
Waiting for Manufacturer
Manufacturer:
Swift
Model:
Auvergne
Serial:
11080h 11079h 11078h 11077h 11076h 11448h and 11155h
Stock_Number:
28367 28368 28369 28370 28371 28372 28373 28374
Plot:
various
Park_Company:

Hengar Manor & Country Club
Park_Code:
HENG01
Park_Address:
St. Tudy
Park_City:
Bodmin
Park_Postcode:
PL30 3PL
Park_Contact:
Chris Watson
Park_Phone:
01208 850382
Park_Email:
Beckysidgwick@hengarmanor.co.uk

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Attachments

SKM_C224e16070506560.pdf

05/Jul/16 7:58 AM

271 kB

Adrienne Barwell
SKM_C224e16070506561.pdf

05/Jul/16 7:58 AM

377 kB

Adrienne Barwell

e-mail to Lisa Hall.png

97 kB

25/Feb/16 10:06 AM
e-mail to Reece.png

84 kB

02/Mar/16 12:59 PM
screenshot-1.png

82 kB

25/Feb/16 10:22 AM
screenshot-2.png

96 kB

25/Feb/16 10:24 AM
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141 kB

25/Feb/16 10:24 AM
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90 kB

21/Jun/16 2:30 PM
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78 kB

22/Jun/16 11:16 AM
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71 kB

22/Jun/16 11:17 AM
screenshot-7.png

89 kB

22/Jun/16 11:17 AM

Issue Links

Same Van

SWIFT-10743 Tri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

SWIFT-10744 ri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

SWIFT-10746 Tri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

SWIFT-10749 Tri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

SWIFT-10751 Tri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

SWIFT-10752 Tri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

SWIFT-10753 Tri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

SWIFT-10755 Tri-fold doors keep dropping, Swift to add extra strength to the chassis

Complete

Show 3 more links (3 Same Van)

Activity

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Adrienne Barwell (Inactive) added a comment - 25/Feb/16 10:09 AM

Matt has advised that the site are still complaining about the issues with the tri fold doors. He has confirmed that our siting team have attended and confirmed that the vans are level and sited correctly. Therefore the issue is with the doors. The site are still insistent that this should be sorted out by Surf Bay.

I have spoken to both Keith and Steve and they feel that there is nothing further they can do with these doors, Matt did suggest re-packing the frames of the door but both engineers advised that this will not resolve the problem.

I have therefore e-mailed Lisa Hall at Swift and advised her accordingly.

The site have also complained that all the kitchen door laminate is coming away and they feel that this should be covered by Swift. Again I have informed Lisa and await her instructions.

Show

Adrienne Barwell (Inactive) added a comment - 25/Feb/16 10:09 AM Matt has advised that the site are still complaining about the issues with the tri fold doors. He has confirmed that our siting team have attended and confirmed that the vans are level and sited correctly. Therefore the issue is with the doors. The site are still insistent that this should be sorted out by Surf Bay. I have spoken to both Keith and Steve and they feel that there is nothing further they can do with these doors, Matt did suggest re-packing the frames of the door but both engineers advised that this will not resolve the problem. I have therefore e-mailed Lisa Hall at Swift and advised her accordingly. The site have also complained that all the kitchen door laminate is coming away and they feel that this should be covered by Swift. Again I have informed Lisa and await her instructions.

4 older comments

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Adrienne Barwell (Inactive) added a comment - 21/Jun/16 2:27 PM

To: Surf Bay Leisure From: Reece Morton
FAO: Adrienne Barwell Date: 21/06/2016

Our Ref: **/011079H

2012 HHOME Auvergne 38/2b FL 011079H

Hi Adrienne,

I have managed to get the proof of delivery for the summer bridge doors for you,

They where delivered and signed for on 13/06/2016

They where signed for by someone named Bobeein?

If you can confirm you have these that would be great.

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Adrienne Barwell (Inactive) added a comment - 21/Jun/16 2:27 PM To: Surf Bay Leisure From: Reece Morton FAO: Adrienne Barwell Date: 21/06/2016 Our Ref: **/011079H 2012 HHOME Auvergne 38/2b FL 011079H Hi Adrienne, I have managed to get the proof of delivery for the summer bridge doors for you, They where delivered and signed for on 13/06/2016 They where signed for by someone named Bobeein? If you can confirm you have these that would be great.

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Adrienne Barwell (Inactive) added a comment - 21/Jun/16 2:27 PM

I have asked Reece to confirm whether they were delivered to Surf or the site awaiting response.

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Adrienne Barwell (Inactive) added a comment - 21/Jun/16 2:27 PM I have asked Reece to confirm whether they were delivered to Surf or the site awaiting response.

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Adrienne Barwell (Inactive) added a comment - 21/Jun/16 2:30 PM

Updated Becky at the site

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Adrienne Barwell (Inactive) added a comment - 21/Jun/16 2:30 PM Updated Becky at the site

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Adrienne Barwell (Inactive) added a comment - 22/Jun/16 11:16 AM

Doors are up in the top workshop after all, (Josh had denied this previously)
I will arrange for these to be dropped off to Hengar Manor next week

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Adrienne Barwell (Inactive) added a comment - 22/Jun/16 11:16 AM Doors are up in the top workshop after all, (Josh had denied this previously) I will arrange for these to be dropped off to Hengar Manor next week

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Adrienne Barwell (Inactive) added a comment - 05/Jul/16 7:58 AM

delivered to site by Keith

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Adrienne Barwell (Inactive) added a comment - 05/Jul/16 7:58 AM delivered to site by Keith

People

Assignee:

Adrienne Barwell (Inactive)

Reporter:

Adrienne Barwell (Inactive)

Participants:

Adrienne Barwell

Watchers:

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Dates

Created:

25/Feb/16 10:05 AM

Updated:

05/Jul/16 7:58 AM

Resolved:

05/Jul/16 7:58 AM