Details
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Type:
Customer Problem
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Hold Reason:Waiting for Manufacturer
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Manufacturer:Swift
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Model:Auvergne
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Serial:11080h 11079h 11078h 11077h 11076h 11448h and 11155h
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Stock_Number:28367 28368 28369 28370 28371 28372 28373 28374
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Plot:various
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Park_Company:Hengar Manor & Country Club
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Park_Code:HENG01
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Park_Address:St. Tudy
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Park_City:Bodmin
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Park_Postcode:PL30 3PL
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Park_Contact:Chris Watson
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Park_Phone:01208 850382
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Park_Email:Beckysidgwick@hengarmanor.co.uk
Issue Links
- Same Van
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SWIFT-10743
Tri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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SWIFT-10744
ri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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SWIFT-10746
Tri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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SWIFT-10749
Tri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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SWIFT-10751
Tri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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SWIFT-10752
Tri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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SWIFT-10753
Tri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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SWIFT-10755
Tri-fold doors keep dropping, Swift to add extra strength to the chassis
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- Complete
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Show 3 more links (3 Same Van)
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Chris Watson | |
| Park_Postcode | PL30 3PL | |
| Park_Email | beckysidgwickholidays@hengarmanor.co.uk | |
| Park_Phone | 01208 850382 | |
| Park_Code | HENG01 | |
| Park_City | Bodmin | |
| Park_Address | St. Tudy |
| Attachment | e-mail to Lisa Hall.png [ 111961 ] |
| Attachment | screenshot-1.png [ 111969 ] |
| Attachment | screenshot-2.png [ 111971 ] |
| Assignee | Adrienne Barwell [ adrienne ] |
| Attachment | screenshot-3.png [ 111972 ] |
Swift have advised that they will be approaching Summerlanes regarding the problem with the cupboard doors, they have had the same issues with other Auvergnes
Duncan has advised that I need to submit claims for the strengthening of the chassis's with regards to the tri-fold doors. Which I will to today. I have updated the site
Duncan has advised that I need to submit claims for the strengthening of the chassis's with regards to the tri-fold doors. Which I will to today. I have updated the site
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that they will be approaching Summerlanes regarding the problem with the cupboard doors, they have had the same issues with other Auvergnes
Duncan has advised that I need to submit claims for the strengthening of the chassis's with regards to the tri-fold doors. Which I will to today. I have updated the site
| Link |
This issue Same Van |
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This issue Same Van |
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This issue Same Van |
| Status | Open [ 1 ] | In Progress [ 10050 ] |
| Link |
This issue Same Van |
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This issue Same Van |
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This issue Same Van |
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This issue Same Van |
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This issue Same Van |
| Attachment | e-mail to Reece.png [ 112267 ] |
I have sent an e-mail to Reece confirming the serial numbers of the units with the de- laminating kitchen doors
Show
Adrienne Barwell (Inactive)
added a comment - I have sent an e-mail to Reece confirming the serial numbers of the units with the de- laminating kitchen doors
Chassis's have been sorted, it is just the cupboard laminate peeling that is outstanding
Reece asked for all the cupboard door sizes again, and I have asked Debs to forward this to him
Reece asked for all the cupboard door sizes again, and I have asked Debs to forward this to him
Show
Adrienne Barwell (Inactive)
added a comment - Chassis's have been sorted, it is just the cupboard laminate peeling that is outstanding
Reece asked for all the cupboard door sizes again, and I have asked Debs to forward this to him
Reece has chased to see if we have received the doors, we have not. I have checked with the site and they have not received them either. When they arrive, the site have advised that if we deliver them, they will fit.
Show
Adrienne Barwell (Inactive)
added a comment - Reece has chased to see if we have received the doors, we have not. I have checked with the site and they have not received them either. When they arrive, the site have advised that if we deliver them, they will fit.
To: Surf Bay Leisure From: Reece Morton
FAO: Adrienne Barwell Date: 21/06/2016
Our Ref: **/011079H
2012 HHOME Auvergne 38/2b FL 011079H
Hi Adrienne,
I have managed to get the proof of delivery for the summer bridge doors for you,
They where delivered and signed for on 13/06/2016
They where signed for by someone named Bobeein?
If you can confirm you have these that would be great.
FAO: Adrienne Barwell Date: 21/06/2016
Our Ref: **/011079H
2012 HHOME Auvergne 38/2b FL 011079H
Hi Adrienne,
I have managed to get the proof of delivery for the summer bridge doors for you,
They where delivered and signed for on 13/06/2016
They where signed for by someone named Bobeein?
If you can confirm you have these that would be great.
Show
Adrienne Barwell (Inactive)
added a comment - To: Surf Bay Leisure From: Reece Morton
FAO: Adrienne Barwell Date: 21/06/2016
Our Ref: **/011079H
2012 HHOME Auvergne 38/2b FL 011079H
Hi Adrienne,
I have managed to get the proof of delivery for the summer bridge doors for you,
They where delivered and signed for on 13/06/2016
They where signed for by someone named Bobeein?
If you can confirm you have these that would be great.
I have asked Reece to confirm whether they were delivered to Surf or the site awaiting response.
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Reece to confirm whether they were delivered to Surf or the site awaiting response.
| Attachment | screenshot-4.png [ 121710 ] |
Updated Becky at the site
Show
Adrienne Barwell (Inactive)
added a comment - Updated Becky at the site
Doors are up in the top workshop after all, (Josh had denied this previously)
I will arrange for these to be dropped off to Hengar Manor next week
I will arrange for these to be dropped off to Hengar Manor next week
Show
Adrienne Barwell (Inactive)
added a comment - Doors are up in the top workshop after all, (Josh had denied this previously)
I will arrange for these to be dropped off to Hengar Manor next week
| Attachment | screenshot-5.png [ 121744 ] |
| Attachment | screenshot-6.png [ 121745 ] |
| Attachment | screenshot-7.png [ 121746 ] |
delivered to site by Keith
Show
Adrienne Barwell (Inactive)
added a comment - delivered to site by Keith
| Attachment | SKM_C224e16070506561.pdf [ 122600 ] | |
| Attachment | SKM_C224e16070506560.pdf [ 122601 ] |
| Status | In Progress [ 10050 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6d 2h 18m | 1 | Adrienne Barwell (Inactive) | 02/Mar/16 12:24 PM | |||||
|
124d 18h 33m | 1 | Adrienne Barwell (Inactive) | 05/Jul/16 7:58 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 05/Jul/16 7:58 AM |
I have spoken to both Keith and Steve and they feel that there is nothing further they can do with these doors, Matt did suggest re-packing the frames of the door but both engineers advised that this will not resolve the problem.
I have therefore e-mailed Lisa Hall at Swift and advised her accordingly.
The site have also complained that all the kitchen door laminate is coming away and they feel that this should be covered by Swift. Again I have informed Lisa and await her instructions.