Details
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Type:
Roof (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:C14
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Model:Grosvenor 2008
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Serial:BK0871/008
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Status Colour:
Assessment Sheet Issued
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Park_Company:Not defined
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Additional Contact Details:Mr Benson 07770222373
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | CCF14022014_00001.jpg [ 55458 ] |
| Attachment | Steve 13.2.14 021.jpg [ 55914 ] | |
| Attachment | Steve 13.2.14 022.jpg [ 55915 ] | |
| Attachment | Steve 13.2.14 023.jpg [ 55908 ] | |
| Attachment | Steve 13.2.14 016.jpg [ 55909 ] | |
| Attachment | Steve 13.2.14 017.jpg [ 55910 ] | |
| Attachment | Steve 13.2.14 018.jpg [ 55911 ] | |
| Attachment | Steve 13.2.14 019.jpg [ 55912 ] | |
| Attachment | Steve 13.2.14 020.jpg [ 55913 ] |
Need to check with Steve that these are the correct photographs
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Adrienne Barwell (Inactive)
added a comment - Need to check with Steve that these are the correct photographs
These are the correct photographs and Steve has advised that we will probably need a pull out bed and also extra wallboards
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Adrienne Barwell (Inactive)
added a comment - These are the correct photographs and Steve has advised that we will probably need a pull out bed and also extra wallboards
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | QUOT-1124.docx [ 55920 ] |
quote posted to the site
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Adrienne Barwell (Inactive)
added a comment - quote posted to the site
Steve Benson would like a break down of the quote, he would like to speak to the engineer and make sure nothing has been missed.
I will get Steve to ring him on 01252 62111 or 07770222373 I have advised that if necessary if anything needs adding, we are going to be on site next and can re- assess the unit
I will get Steve to ring him on 01252 62111 or 07770222373 I have advised that if necessary if anything needs adding, we are going to be on site next and can re- assess the unit
Show
Adrienne Barwell (Inactive)
added a comment - Steve Benson would like a break down of the quote, he would like to speak to the engineer and make sure nothing has been missed.
I will get Steve to ring him on 01252 62111 or 07770222373 I have advised that if necessary if anything needs adding, we are going to be on site next and can re- assess the unit
| Attachment | CCF21032014_00015.jpg [ 57658 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
Steve has been out to the site and advised that he also needs to add on
5x wallboard replacements
6x ceiling boards replacements
extra day for two men
5x wallboard replacements
6x ceiling boards replacements
extra day for two men
Show
Adrienne Barwell (Inactive)
added a comment - Steve has been out to the site and advised that he also needs to add on
5x wallboard replacements
6x ceiling boards replacements
extra day for two men
Revised quote sent to the site
Show
Adrienne Barwell (Inactive)
added a comment - Revised quote sent to the site
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
From: Dawn [mailto:dawn@spisurrey.co.uk]
Sent: 02 April 2014 09:59
To: Adam Lerwill
Subject: quote number 1124.1/stocker/benson pitch c14 durdle door
Please proceed with repairs as outlined in your quotation numbered above, there is a £150 policy excess applicable which should be collected from the insured and deducted from your invoice.
Kind regards
Dawn Wallis
SPI LIMITED
Media House
43A Old Woking Road
West Byfleet
Surrey
KT14 6LG
Tel: 01932 352752
Fax:01932 352758
Company Reg No: 2885108
VAT Reg No: 635 8883 90
Please note my email has changed to dawn@spisurrey.co.uk
Please update your records.
Sent: 02 April 2014 09:59
To: Adam Lerwill
Subject: quote number 1124.1/stocker/benson pitch c14 durdle door
Please proceed with repairs as outlined in your quotation numbered above, there is a £150 policy excess applicable which should be collected from the insured and deducted from your invoice.
Kind regards
Dawn Wallis
SPI LIMITED
Media House
43A Old Woking Road
West Byfleet
Surrey
KT14 6LG
Tel: 01932 352752
Fax:01932 352758
Company Reg No: 2885108
VAT Reg No: 635 8883 90
Please note my email has changed to dawn@spisurrey.co.uk
Please update your records.
Show
Adrienne Barwell (Inactive)
added a comment - From: Dawn [mailto: dawn@spisurrey.co.uk ]
Sent: 02 April 2014 09:59
To: Adam Lerwill
Subject: quote number 1124.1/stocker/benson pitch c14 durdle door
Please proceed with repairs as outlined in your quotation numbered above, there is a £150 policy excess applicable which should be collected from the insured and deducted from your invoice.
Kind regards
Dawn Wallis
SPI LIMITED
Media House
43A Old Woking Road
West Byfleet
Surrey
KT14 6LG
Tel: 01932 352752
Fax:01932 352758
Company Reg No: 2885108
VAT Reg No: 635 8883 90
Please note my email has changed to dawn@spisurrey.co.uk
Please update your records.
pull out bed on order AS8596/5041
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Adrienne Barwell (Inactive)
added a comment - pull out bed on order AS8596/5041
Wallboards to be ordered from Lambson's just awaiting the pro-forma
Ceiling boards already on order with Atlas
Ceiling boards already on order with Atlas
Show
Adrienne Barwell (Inactive)
added a comment - Wallboards to be ordered from Lambson's just awaiting the pro-forma
Ceiling boards already on order with Atlas
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Pull out bed is in stock
Awaiting wallboards and ceiling boards
Awaiting wallboards and ceiling boards
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Adrienne Barwell (Inactive)
added a comment - Pull out bed is in stock
Awaiting wallboards and ceiling boards
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
Boards and ceiling boards now in stock
Show
Adrienne Barwell (Inactive)
added a comment - Boards and ceiling boards now in stock
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
I have spoken to Mr Benson, he was not very happy with the way Lorraine spoke to him, I tried to calm him down however, he was quite aggressive to begin with (not rude but obviously angry) Mr Benson had been promised a call back on Friday which he didn't receive advising when the work would be carried out. I apologised that he didn't get the call, I explained that we have loads of insurance repairs on the go at present and there are a lot waiting to be scheduled. I advised that his work had been pencilled in for w/c 19th May and that I would confirm it nearer the time. The only thing that might stop the work is the weather for the roof repair.
Mr Benson had calmed down at this point.
He wasn't very impressed with the whole experience with Surf Bay, he advised that Steve had missed loads when he quoted to repair the unit. (which he had) and he advised that our quote was too vague, which it probably was looking at the notes I had to work with from Steve.
I have promised to give Mr Benson a call to confirm the appointment on the Friday prior to the work being carried out
Mr Benson had calmed down at this point.
He wasn't very impressed with the whole experience with Surf Bay, he advised that Steve had missed loads when he quoted to repair the unit. (which he had) and he advised that our quote was too vague, which it probably was looking at the notes I had to work with from Steve.
I have promised to give Mr Benson a call to confirm the appointment on the Friday prior to the work being carried out
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Mr Benson, he was not very happy with the way Lorraine spoke to him, I tried to calm him down however, he was quite aggressive to begin with (not rude but obviously angry) Mr Benson had been promised a call back on Friday which he didn't receive advising when the work would be carried out. I apologised that he didn't get the call, I explained that we have loads of insurance repairs on the go at present and there are a lot waiting to be scheduled. I advised that his work had been pencilled in for w/c 19th May and that I would confirm it nearer the time. The only thing that might stop the work is the weather for the roof repair.
Mr Benson had calmed down at this point.
He wasn't very impressed with the whole experience with Surf Bay, he advised that Steve had missed loads when he quoted to repair the unit. (which he had) and he advised that our quote was too vague, which it probably was looking at the notes I had to work with from Steve.
I have promised to give Mr Benson a call to confirm the appointment on the Friday prior to the work being carried out
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 19/May/14 |
Mr Benson 07770222373
Show
Adrienne Barwell (Inactive)
added a comment - Mr Benson 07770222373
Left a message on Mr Benson's mobile phone advising that we will be attending as scheduled on Monday
Show
Adrienne Barwell (Inactive)
added a comment - Left a message on Mr Benson's mobile phone advising that we will be attending as scheduled on Monday
| Attachment | CCF27052014_00006.jpg [ 62543 ] | |
| Attachment | CCF27052014_00004.jpg [ 62544 ] | |
| Attachment | CCF27052014_00005.jpg [ 62545 ] |
Replace 7 x ceiling boards in lounge, kitchen and twin room. Refitted foam on roof around vent and fitted new pull out bed. x 6 Wallboards to fit in lounge, kitchen, twin room and master bedroom will take 2 men 2 and a half days.
Show
Maureen Hooper (Inactive)
added a comment - Replace 7 x ceiling boards in lounge, kitchen and twin room. Refitted foam on roof around vent and fitted new pull out bed. x 6 Wallboards to fit in lounge, kitchen, twin room and master bedroom will take 2 men 2 and a half days.
I have spoken with Lambson, there was a mix up with the messina boards, they don't have any in stock but will get them out to me within 15 days, they have sent me pro forma for the boards which I have given to Mel, she said that they would send a payment straight away
Show
Adrienne Barwell (Inactive)
added a comment - - edited I have spoken with Lambson, there was a mix up with the messina boards, they don't have any in stock but will get them out to me within 15 days, they have sent me pro forma for the boards which I have given to Mel, she said that they would send a payment straight away
I phoned Mr Steve Benson and gave him an update, he advised that he will be away from the 16th and would like the work undertaken whilst he is away. He advised that our engineers propped his gate open and forgot to un prop it and relock it. Luckily nothing was taken.
Show
Adrienne Barwell (Inactive)
added a comment - I phoned Mr Steve Benson and gave him an update, he advised that he will be away from the 16th and would like the work undertaken whilst he is away. He advised that our engineers propped his gate open and forgot to un prop it and relock it. Luckily nothing was taken.
| Contact Details | Mr Benson 07770222373 |
Mr Benson called to say he was expecting Ade to call him back re a date as he had to cancel the carpet fitting again etc.
He was yet again rude, I have checked with Ade and she is waiting for the supply of the wall boards to let us know when they will be delivering them then she can give him a date, I advise him that she does have it pencilled in for the following week.
He was yet again rude, I have checked with Ade and she is waiting for the supply of the wall boards to let us know when they will be delivering them then she can give him a date, I advise him that she does have it pencilled in for the following week.
Show
Lorraine Pryor (Inactive)
added a comment - Mr Benson called to say he was expecting Ade to call him back re a date as he had to cancel the carpet fitting again etc.
He was yet again rude, I have checked with Ade and she is waiting for the supply of the wall boards to let us know when they will be delivering them then she can give him a date, I advise him that she does have it pencilled in for the following week.
Chased Lambsons to find out when we can expect the wallboards awaiting their response
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Adrienne Barwell (Inactive)
added a comment - Chased Lambsons to find out when we can expect the wallboards awaiting their response
Mr Benson spoke to Lorraine earlier in the week very upset because we had not contacted him to advise when we would be attending to complete the repair.
I have left a message for Lambsons but no one has got back to me.
I have now e-mailed Steve at Lambsons requesting a delivery date, awaiting his response
I have left a message for Lambsons but no one has got back to me.
I have now e-mailed Steve at Lambsons requesting a delivery date, awaiting his response
Show
Adrienne Barwell (Inactive)
added a comment - Mr Benson spoke to Lorraine earlier in the week very upset because we had not contacted him to advise when we would be attending to complete the repair.
I have left a message for Lambsons but no one has got back to me.
I have now e-mailed Steve at Lambsons requesting a delivery date, awaiting his response
| Attachment | screenshot-1.jpg [ 64918 ] |
| Attachment | screenshot-2.jpg [ 64919 ] |
I have also contacted Phil Kisby at Lambsons to see if he can provide a delivery date
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Adrienne Barwell (Inactive)
added a comment - I have also contacted Phil Kisby at Lambsons to see if he can provide a delivery date
| Attachment | screenshot-3.jpg [ 64920 ] |
Phil at Lambsons has advised that production have gone home and he will not be able to get the information for me until Monday
Show
Adrienne Barwell (Inactive)
added a comment - Phil at Lambsons has advised that production have gone home and he will not be able to get the information for me until Monday
Rang Mr Benson and advised that Lambsons are going to let me know when the wallboards are going to be delivered on Monday and then I will give him a call. Mr Benson has advised that he has a portable air conditioning unit, with a hose (like a dishwasher) and he was wondering if we would be able to make a hole to put the hose through to the outside. I have advised that I would get Steve to give him a call and discuss.
Show
Adrienne Barwell (Inactive)
added a comment - Rang Mr Benson and advised that Lambsons are going to let me know when the wallboards are going to be delivered on Monday and then I will give him a call. Mr Benson has advised that he has a portable air conditioning unit, with a hose (like a dishwasher) and he was wondering if we would be able to make a hole to put the hose through to the outside. I have advised that I would get Steve to give him a call and discuss.
| Attachment | screenshot-4.jpg [ 65023 ] |
Chased Lambson for an update on when the boards are being dispatched awaiting response
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Adrienne Barwell (Inactive)
added a comment - Chased Lambson for an update on when the boards are being dispatched awaiting response
Lambsons have advised that the wallboards are arriving on Thursday Morning
I have updated Mr Benson
I have updated Mr Benson
Show
Adrienne Barwell (Inactive)
added a comment - Lambsons have advised that the wallboards are arriving on Thursday Morning
I have updated Mr Benson
| Work Scheduled | 19/May/14 | 30/Jun/14 |
Rang Mr Benson and updated him that the where the air conditioning unit is lying behind the door where the pipe is on the floor right in the corner that is were he would like the hole preferably in the floor. I will update steve
Show
Adrienne Barwell (Inactive)
added a comment - Rang Mr Benson and updated him that the where the air conditioning unit is lying behind the door where the pipe is on the floor right in the corner that is were he would like the hole preferably in the floor. I will update steve
| Attachment | screenshot-5.jpg [ 65382 ] |
| Attachment | CCF07072014_00012.jpg [ 65971 ] |
Worksheet Notes: Biggest hole we have and as close to wall with our drill
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Ellie W (Inactive)
added a comment - Worksheet Notes: Biggest hole we have and as close to wall with our drill
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
comp by Steve
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Adrienne Barwell (Inactive)
added a comment - comp by Steve
| Attachment | screenshot-6.jpg [ 67008 ] |
satisfaction note sent to Mr Benson
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Adrienne Barwell (Inactive)
added a comment - satisfaction note sent to Mr Benson
| Attachment | screenshot-7.jpg [ 67009 ] |
| Attachment | screenshot-8.jpg [ 67014 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
signed satisfaction note received and sent to spi
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Adrienne Barwell (Inactive)
added a comment - signed satisfaction note received and sent to spi
| Attachment | CCF29072014_00001.jpg [ 67990 ] |
| Comment | [ letter of complaint to sent to Amy Archer, Lisa Hall, Rea, Darren and Matt, (Darren proof read the letter before sending) copy sent to Mr Tiller ] |
| Attachment | screenshot-5.jpg [ 65382 ] |
| Workflow | Quotes ver 2 [ 102545 ] | Quotes ver 2.1 [ 152851 ] |
| Workflow | Quotes ver 2.1 [ 152851 ] | Quotes ver 2.5 [ 155817 ] |
| Workflow | Quotes ver 2.5 [ 155817 ] | Quotes ver 3 [ 170786 ] |
| Workflow | Quotes ver 3 [ 170786 ] | Quotes ver 3.1 [ 172540 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
14d 21h 4m | 1 | Adrienne Barwell (Inactive) | 25/Feb/14 12:34 PM | |||||
|
35d 23h 53m | 1 | Adrienne Barwell (Inactive) | 02/Apr/14 1:27 PM | |||||
|
1d 20h 50m | 1 | Adrienne Barwell (Inactive) | 04/Apr/14 10:18 AM | |||||
|
21d 6h 28m | 1 | Adrienne Barwell (Inactive) | 25/Apr/14 4:46 PM | |||||
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11d 17h 19m | 1 | Adrienne Barwell (Inactive) | 07/May/14 10:05 AM | |||||
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61d 3h 20m | 1 | temp | 07/Jul/14 1:25 PM | |||||
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9d 20h 42m | 1 | Adrienne Barwell (Inactive) | 17/Jul/14 10:08 AM | |||||
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4134d 20h 56m | 1 | 11/Nov/25 6:04 AM | ||||||
|
31s | 1 | 11/Nov/25 6:05 AM |
2x ceiling boards in twin room required
2x wallboards
Also 4x ceiling boards discoloured in kitchen
Could be from the vents or the ridge foam
I need to know some labour times from Steve