Details
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Type:
Internal Doors (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Agreed Date
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Resolution: Unresolved
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Labels:None
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Order No:AS8714/5041
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Plot:32
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Model:2004 Oakwood
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Status Colour:
Assessment Sheet Issued
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Park_Company:The Paddocks
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Park_Code:PADD01
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Park_Contact:Jason
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Park_Phone:01278 751141
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Park_Postcode:TA8 2RF
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Invoice Number:464514/515
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Satisfaction note signed:Yes
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Mr Hooper 01495 212585 07816658321
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
18d 21h 48m | 1 | Adrienne Barwell (Inactive) | 29/Sep/14 10:07 AM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 29/Sep/14 10:07 AM | |||||
|
28d 18h 56m | 2 | Adrienne Barwell (Inactive) | 29/Sep/14 10:07 AM | |||||
|
9d 4h 30m | 2 | Adrienne Barwell (Inactive) | 29/Sep/14 10:07 AM | |||||
|
106d 4h 1m | 2 | Adrienne Barwell (Inactive) | 13/Nov/14 10:58 AM | |||||
|
34d 19h 39m | 2 | Adrienne Barwell (Inactive) | 13/Nov/14 10:58 AM | |||||
|
103d 4h 24m | 1 | Claire Folland | 24/Feb/15 3:23 PM | |||||
|
245d 21h 1m | 1 | temp | 28/Oct/15 12:24 PM | |||||
|
10s | 1 | temp | 28/Oct/15 12:25 PM | |||||
|
34d 17m | 1 | Adrienne Barwell (Inactive) | 01/Dec/15 12:42 PM | |||||
|
3s | 2 | Adrienne Barwell (Inactive) | 01/Dec/15 12:42 PM | |||||
|
13s | 1 | Rose Crisp (Inactive) | 12/Jul/17 11:01 AM | |||||
|
7s | 1 | Rose Crisp (Inactive) | 12/Jul/17 11:01 AM | |||||
|
70d 22h 50m | 3 | Rose Crisp (Inactive) | 12/Jul/17 11:01 AM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 12/Jul/17 11:01 AM | |||||
|
2s | 1 | Rose Crisp (Inactive) | 12/Jul/17 11:01 AM | |||||
|
12s | 1 | Rose Crisp (Inactive) | 12/Jul/17 11:02 AM | |||||
|
6s | 1 | Rose Crisp (Inactive) | 12/Jul/17 11:02 AM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 12/Jul/17 11:02 AM | |||||
|
3043d 19h 26m | 1 | 11/Nov/25 5:28 AM | ||||||
|
588d 21h 24m | 2 | 11/Nov/25 5:34 AM |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | Rejected [ 12255 ] | None [ 12253 ] |
| Assignee | Rose Crisp [ rose ] | Charleen Sibley [ charleen sibley ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Quote outcome | Accepted [ 12254 ] | Rejected [ 12255 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 11/Nov/14 | |
| Assignee | Adrienne Barwell [ adrienne ] | Rose Crisp [ rose ] |
| Plot |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
| Assignee | Debbie Bartlett [ debbieb ] | Charleen Sibley [ charleen sibley ] |
| Assignee | Lorraine Pryor [ lorraine ] | Debbie Bartlett [ debbieb ] |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Payment is still outstanding on this
Show
Ellie W (Inactive)
added a comment - Payment is still outstanding on this
| Resolution | Completed [ 1 ] | |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
phoned Mr Hooper, he has advised it only leaks when it is really heavy rain and windy, he is happy to wait until he re-opens his van in march as the site is being bought by Northam Farm, he will give us a call in March
Show
Claire Folland
added a comment - phoned Mr Hooper, he has advised it only leaks when it is really heavy rain and windy, he is happy to wait until he re-opens his van in march as the site is being bought by Northam Farm, he will give us a call in March
| Attachment | Updated Ella.png [ 107368 ] |
I have asked Claire to ring Mr Hooper back today and arrange for Steve to re-visit the van.
I have updated Ella
I have asked Claire to fully update Lorraine and hand over the issue for Lorraine to deal with
I have updated Ella
I have asked Claire to fully update Lorraine and hand over the issue for Lorraine to deal with
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Claire to ring Mr Hooper back today and arrange for Steve to re-visit the van.
I have updated Ella
I have asked Claire to fully update Lorraine and hand over the issue for Lorraine to deal with
| Attachment | message to Claire.png [ 107367 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
Hi Ade,
A Mr Hooper called today at 15:37 regarding his van.
He said that the insurance company wanted him to confirm whether the leak in his van had been fixed satisfactorily or not.
Mr Hooper explained how we sent an Engineer out to him at The Paddocks Park back in Oct or so, to re-fix the leak, but it is now leaking again.
However, Mr Hooper explained that the caravan is now drained and won’t be up and working again until March.
Claim no. 1138 (this is all he had)
Mr Hooper said he spoke to a ‘Claire’ last time he rang – so that’s why I’m cc’ing you in Claire
Do you know what I must do regarding this issue? (I promised someone would call him back tomorrow to clarify / confirm with him.)
Mr Hooper’s number is: 01495 212585
Thank you
Ella Simmonds
A Mr Hooper called today at 15:37 regarding his van.
He said that the insurance company wanted him to confirm whether the leak in his van had been fixed satisfactorily or not.
Mr Hooper explained how we sent an Engineer out to him at The Paddocks Park back in Oct or so, to re-fix the leak, but it is now leaking again.
However, Mr Hooper explained that the caravan is now drained and won’t be up and working again until March.
Claim no. 1138 (this is all he had)
Mr Hooper said he spoke to a ‘Claire’ last time he rang – so that’s why I’m cc’ing you in Claire
Do you know what I must do regarding this issue? (I promised someone would call him back tomorrow to clarify / confirm with him.)
Mr Hooper’s number is: 01495 212585
Thank you
Ella Simmonds
Show
Adrienne Barwell (Inactive)
added a comment - Hi Ade,
A Mr Hooper called today at 15:37 regarding his van.
He said that the insurance company wanted him to confirm whether the leak in his van had been fixed satisfactorily or not.
Mr Hooper explained how we sent an Engineer out to him at The Paddocks Park back in Oct or so, to re-fix the leak, but it is now leaking again.
However, Mr Hooper explained that the caravan is now drained and won’t be up and working again until March.
Claim no. 1138 (this is all he had)
Mr Hooper said he spoke to a ‘Claire’ last time he rang – so that’s why I’m cc’ing you in Claire
Do you know what I must do regarding this issue? (I promised someone would call him back tomorrow to clarify / confirm with him.)
Mr Hooper’s number is: 01495 212585
Thank you
Ella Simmonds
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 464514/515 |
Invoiced - 464513, Credited £50 excess 464514
Show
Ellie W (Inactive)
added a comment - Invoiced - 464513, Credited £50 excess 464514
paperwork passed to Ellie
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Ellie
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
Steve has carried out some extra sealing to the flue and ridge but cannot see anything wrong, the customer will check, they also advise that the Insurance Company have never received a bill for the original work
Show
Adrienne Barwell (Inactive)
added a comment - Steve has carried out some extra sealing to the flue and ridge but cannot see anything wrong, the customer will check, they also advise that the Insurance Company have never received a bill for the original work
| Attachment | SKM_C224e15102809066.pdf [ 104710 ] |
Worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - Worksheet issued
| Attachment | screenshot-1.jpg [ 102804 ] |
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
Mrs Hooper phoned and advised that there is still a leak on this unit (e-mail was passed to Claire last week) She cannot see that we ever invoiced the Insurance Company for the work.
Mrs Hooper does not think that we ever did any work on the roof at all. I have checked our records and can see that we replaced the flue roof plates. I have updated Mrs Hooper to this affect and advised that the best course of action would be sent our engineer out to the unit and inspect the roof and find out what is going on and put it right.
Mrs Hooper advised that she would like to be present but will not be back at the unit until 22nd October. I have arranged for Steve to visit on Friday 23rd to assess the roof and make the necessary repairs
Mrs Hooper does not think that we ever did any work on the roof at all. I have checked our records and can see that we replaced the flue roof plates. I have updated Mrs Hooper to this affect and advised that the best course of action would be sent our engineer out to the unit and inspect the roof and find out what is going on and put it right.
Mrs Hooper advised that she would like to be present but will not be back at the unit until 22nd October. I have arranged for Steve to visit on Friday 23rd to assess the roof and make the necessary repairs
Show
Adrienne Barwell (Inactive)
added a comment - Mrs Hooper phoned and advised that there is still a leak on this unit (e-mail was passed to Claire last week) She cannot see that we ever invoiced the Insurance Company for the work.
Mrs Hooper does not think that we ever did any work on the roof at all. I have checked our records and can see that we replaced the flue roof plates. I have updated Mrs Hooper to this affect and advised that the best course of action would be sent our engineer out to the unit and inspect the roof and find out what is going on and put it right.
Mrs Hooper advised that she would like to be present but will not be back at the unit until 22nd October. I have arranged for Steve to visit on Friday 23rd to assess the roof and make the necessary repairs
| Workflow | Quotes ver 3 [ 170855 ] | Quotes ver 3.1 [ 172602 ] |
| Workflow | Quotes ver 2.5 [ 155901 ] | Quotes ver 3 [ 170855 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Address2 |
made changes -
| Park_Phone | 1278752100 | 01278 751141 |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Email |
made changes -
| Park_Address2 |
made changes -
| Park_Phone | 1278752100 | 01278 751141 |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Email |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Email |
made changes -
| Park_Address2 |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Workflow | Quotes ver 2.1 [ 152964 ] | Quotes ver 2.5 [ 155901 ] |
| Workflow | Quotes ver 2 [ 103005 ] | Quotes ver 2.1 [ 152964 ] |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 22/Sep/14 | 11/Nov/14 |
| Plot |
paperwork passed to Claire for processing
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Claire for processing
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Park_Contact | Alex | |
| Park_Postcode | TA8 2RF | |
| Park_Phone | 1278752100 | |
| Park_Code | PADD01 | |
| Park_City | Brean | |
| Park_Address | South Road |
| Park_Company | The Paddocks (379) |
| Description | Mr Hooper 01495 212585 | Mr Hooper 01495 212585 07816658321 |
| Description | Mr Hooper 01495 2125845 | Mr Hooper 01495 212585 |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
paperwork passed to Claire
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Claire
Fitted roof plate and sealed, Steve advises, if there are no door frames available, we might have to think about joining together
Show
Adrienne Barwell (Inactive)
added a comment - Fitted roof plate and sealed, Steve advises, if there are no door frames available, we might have to think about joining together
| Attachment | CCF29092014_00002.jpg [ 73811 ] |
left a message for Mrs Hooper to advise an engineer will be there on mon
Show
Claire Folland
added a comment - left a message for Mrs Hooper to advise an engineer will be there on mon
| Work Scheduled | 22/Sep/14 |
The quote on this issue also charges for QUOT-1060
Show
Maureen Hooper (Inactive)
added a comment - The quote on this issue also charges for QUOT-1060
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Phoned site to see if the work had been completed and was told nobody had been out to it. Issued worksheet
Show
Maureen Hooper (Inactive)
added a comment - Phoned site to see if the work had been completed and was told nobody had been out to it. Issued worksheet
door frames now in stock, issues worksheet
Show
Claire Folland
added a comment - door frames now in stock, issues worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 06/Aug/14 4:39 PM |
Roof plate was ordered on Quote-1060 and should be in stores
Show
Maureen Hooper (Inactive)
added a comment - Roof plate was ordered on Quote-1060 and should be in stores
Email from Katrina saying they will send out the parts asap.
Show
Maureen Hooper (Inactive)
added a comment - Email from Katrina saying they will send out the parts asap.
| Attachment | 1.8.14.jpg [ 68462 ] |
Mrs Hooper phoned this morning for an update, I have sent emails to Katrina, but she cannot find any information on this issue. She will ask Mirv in the morning and call again then. I have given her with the P/O we used when ordering.
Show
Maureen Hooper (Inactive)
added a comment - Mrs Hooper phoned this morning for an update, I have sent emails to Katrina, but she cannot find any information on this issue. She will ask Mirv in the morning and call again then. I have given her with the P/O we used when ordering.
| Attachment | 31.7.14.jpg [ 68426 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Ordered parts
Show
Claire Folland
added a comment - Ordered parts
| Order No | AS8714/5041 |
excess cheque for £50.00 received
Show
Adrienne Barwell (Inactive)
added a comment - excess cheque for £50.00 received
Passed paperwork to Claire to get the parts ordered
Show
Adrienne Barwell (Inactive)
added a comment - Passed paperwork to Claire to get the parts ordered
| Attachment | CCF28052014_00000.jpg [ 62611 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
Quotation supplied
Show
Claire Folland
added a comment - Quotation supplied
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | QUOT-1138.docx [ 60250 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Field | Original Value | New Value |
|---|---|---|
| Attachment | paddocks.JPG [ 55608 ] | |
| Attachment | paddocks 1.JPG [ 55609 ] | |
| Attachment | paddocks 3.JPG [ 55610 ] |
Katrina has asked for a photo of the door frame, will see if Mike will go
Show
Claire Folland
added a comment - Katrina has asked for a photo of the door frame, will see if Mike will go
emailed Katrina
Show
Claire Folland
added a comment - emailed Katrina