Details
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Type:
Exterior Panels (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:Ruby 22
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Model:Willerby Westmorland 2002
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Serial:6161/007
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Size:35x12
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Status Colour:
Assessment Sheet Issued
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Park_Company:Not defined
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Activity
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Adrienne Barwell (Inactive)
added a comment -
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I have made an appointment to attend on Wednesday after 10 but before 2.00
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Adrienne Barwell (Inactive)
added a comment - I have made an appointment to attend on Wednesday after 10 but before 2.00
| Field | Original Value | New Value |
|---|---|---|
| Attachment | CCF28022014_00004.jpg [ 56176 ] | |
| Attachment | CCF28022014_00005.jpg [ 56177 ] | |
| Attachment | CCF28022014_00006.jpg [ 56178 ] |
paperwork received back from Steve
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Adrienne Barwell (Inactive)
added a comment - paperwork received back from Steve
| Size | 35x12 | |
| Serial | 6161/007 |
| Attachment | 4.3.14 Willerby Westmorland.jpg [ 56346 ] |
| Attachment | 4.3.14 parts prices requested.jpg [ 56348 ] |
prices requested from ECS
Steve has advised that we need to panels, 1 x roof, boiler, flue, guttering, ceiling board, roof boards
This van is probably not worth the cost of the repair but we will see when we get the prices back
Steve has advised that we need to panels, 1 x roof, boiler, flue, guttering, ceiling board, roof boards
This van is probably not worth the cost of the repair but we will see when we get the prices back
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Adrienne Barwell (Inactive)
added a comment - prices requested from ECS
Steve has advised that we need to panels, 1 x roof, boiler, flue, guttering, ceiling board, roof boards
This van is probably not worth the cost of the repair but we will see when we get the prices back
Customer details provided by the site:
Mrs Guerin
1 Guys Road
Exwick
Exeter
Devon
EX
Unfortunately they could not provide a postcode
Mrs Guerin
1 Guys Road
Exwick
Exeter
Devon
EX
Unfortunately they could not provide a postcode
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Adrienne Barwell (Inactive)
added a comment - Customer details provided by the site:
Mrs Guerin
1 Guys Road
Exwick
Exeter
Devon
EX
Unfortunately they could not provide a postcode
quote posted to the customer
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Adrienne Barwell (Inactive)
added a comment - quote posted to the customer
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | QUOT-1145.docx [ 56896 ] |
| Attachment | screenshot-1.jpg [ 57274 ] |
Insurance company Ellis May have approached me for a quotation, I have advised that I have already posted one to the customer and have forwarded the quotation to them
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Adrienne Barwell (Inactive)
added a comment - Insurance company Ellis May have approached me for a quotation, I have advised that I have already posted one to the customer and have forwarded the quotation to them
| Attachment | Damage to rear corner (2).JPG [ 57275 ] | |
| Attachment | 089 (2).JPG [ 57276 ] |
| Attachment | Steve 28.2.14 039.jpg [ 57277 ] |
I have sent Ade an e-mail via Jira asking she will call Mr A Guerin re quote, needs a bit more information to fill the insurance form in. mob 07967 613351.
E-mail address ; aguerin@webrecruit.co.uk.
E-mail address ; aguerin@webrecruit.co.uk.
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Lorraine Pryor (Inactive)
added a comment - I have sent Ade an e-mail via Jira asking she will call Mr A Guerin re quote, needs a bit more information to fill the insurance form in. mob 07967 613351.
E-mail address ; aguerin@webrecruit.co.uk .
Mr Guerin has called wanting to speak to Ade, advised she was on her lunch break, he would like to go through the quotation before he sends it to the insurance company, emailed Ade
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Claire Folland
added a comment - Mr Guerin has called wanting to speak to Ade, advised she was on her lunch break, he would like to go through the quotation before he sends it to the insurance company, emailed Ade
spoke to Mr Guerin, he asked for me to confirm how long it would take for parts to arrive and for various other questions about the Insurance process
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Adrienne Barwell (Inactive)
added a comment - - edited spoke to Mr Guerin, he asked for me to confirm how long it would take for parts to arrive and for various other questions about the Insurance process
Mr Guerin would like the toilet and boiler room floor checked, he thinks it feels spongey
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Adrienne Barwell (Inactive)
added a comment - Mr Guerin would like the toilet and boiler room floor checked, he thinks it feels spongey
revised quote prepared and posted
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Adrienne Barwell (Inactive)
added a comment - revised quote prepared and posted
| Attachment | QUOT-1145.1.docx [ 58799 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Oakcliff has called, and advised that Southern Counties have written a letter advising that they would think that the van is not repairable, and he wants us to do the same. He advises that the customer does not want this unit repaired.
I will write a letter to the customer advising in our opinion it is not worth repairing, because now even if the quote was accepted, the customer would keep complaining about the repair and we wouldn't get paid.
I will write a letter to the customer advising in our opinion it is not worth repairing, because now even if the quote was accepted, the customer would keep complaining about the repair and we wouldn't get paid.
Show
Adrienne Barwell (Inactive)
added a comment - Oakcliff has called, and advised that Southern Counties have written a letter advising that they would think that the van is not repairable, and he wants us to do the same. He advises that the customer does not want this unit repaired.
I will write a letter to the customer advising in our opinion it is not worth repairing, because now even if the quote was accepted, the customer would keep complaining about the repair and we wouldn't get paid.
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Attachment | QUOT-1145.2.docx [ 59930 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
E-mailed and posted to the customer
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Adrienne Barwell (Inactive)
added a comment - E-mailed and posted to the customer
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2 [ 103089 ] | Quotes ver 2.1 [ 154023 ] |
| Workflow | Quotes ver 2.1 [ 154023 ] | Quotes ver 2.5 [ 157021 ] |
| Workflow | Quotes ver 2.5 [ 157021 ] | Quotes ver 3 [ 172329 ] |
| Workflow | Quotes ver 3 [ 172329 ] | Quotes ver 3.1 [ 174087 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
19d 5h 50m | 1 | Adrienne Barwell (Inactive) | 11/Mar/14 4:03 PM | |||||
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43d 22h 1m | 1 | Adrienne Barwell (Inactive) | 24/Apr/14 3:05 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 24/Apr/14 3:05 PM | |||||
|
7m 47s | 1 | Adrienne Barwell (Inactive) | 24/Apr/14 3:13 PM | |||||
|
2m 56s | 1 | Adrienne Barwell (Inactive) | 24/Apr/14 3:15 PM | |||||
|
4218d 15h 50m | 1 | 11/Nov/25 6:06 AM | ||||||
|
14s | 1 | 11/Nov/25 6:07 AM |
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