Details
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Type:
Chargeable (6 weeks)
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Status: Complete
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Priority:
Over 6 Weeks
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Resolution: Completed
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Labels:None
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Plot:A035
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Model:2007 Oakwood
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Serial:H2009746
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Size:39x12
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Status Colour:
Complete
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Stock_Number:23498
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Park_Company:Not defined
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Additional Contact Details:Mr Richards 0117 9682741 can we please let him know when we are going down to the van to do the work
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SLA Status:
Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
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Adrienne Barwell (Inactive)
added a comment -
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quotation supplied
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Adrienne Barwell (Inactive)
added a comment - quotation supplied
Thistle have asked for a breakdown, of the cost between outside and inside repairs.
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Adrienne Barwell (Inactive)
added a comment - Thistle have asked for a breakdown, of the cost between outside and inside repairs.
The exterior sealing labour cost £296.00 + VAT Materials £30.00 + VAT
Interior repairs labour cost £888.00 + VAT Materials £786.75 + VAT
E-mailed details back
Interior repairs labour cost £888.00 + VAT Materials £786.75 + VAT
E-mailed details back
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Adrienne Barwell (Inactive)
added a comment - The exterior sealing labour cost £296.00 + VAT Materials £30.00 + VAT
Interior repairs labour cost £888.00 + VAT Materials £786.75 + VAT
E-mailed details back
Acceptance received from Thistle
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Adrienne Barwell (Inactive)
added a comment - Acceptance received from Thistle
There ref: RVCN60056111
£441.20 excess and contributions to be paid by Mr Bould (£2208.72 to be paid by Thistle)
£441.20 excess and contributions to be paid by Mr Bould (£2208.72 to be paid by Thistle)
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Adrienne Barwell (Inactive)
added a comment - There ref: RVCN60056111
£441.20 excess and contributions to be paid by Mr Bould (£2208.72 to be paid by Thistle)
I have had 2 calls from David Richards ref his repairs. I have left a message on his ansafone telling him we are ordering the parts and that we will be in touch when we have some news for him.
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Maureen Hooper (Inactive)
added a comment - I have had 2 calls from David Richards ref his repairs. I have left a message on his ansafone telling him we are ordering the parts and that we will be in touch when we have some news for him.
I have e-mailed Atlas to see if the door frames are available awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed Atlas to see if the door frames are available awaiting response
I have issued a worksheet for Steve to visit and stop the water ingress whilst we wait for the parts
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Adrienne Barwell (Inactive)
added a comment - I have issued a worksheet for Steve to visit and stop the water ingress whilst we wait for the parts
Steve to get a carpet sample whilst at the unit.
Wallboards in stock
door frames on order with Atlas
Steve to visit next week and check the roof and windows, sealing where necessary
We do need Mr Richards address so that we can invoice him for his contribution to the work £441.20 to be paid
Wallboards in stock
door frames on order with Atlas
Steve to visit next week and check the roof and windows, sealing where necessary
We do need Mr Richards address so that we can invoice him for his contribution to the work £441.20 to be paid
Show
Adrienne Barwell (Inactive)
added a comment - Steve to get a carpet sample whilst at the unit.
Wallboards in stock
door frames on order with Atlas
Steve to visit next week and check the roof and windows, sealing where necessary
We do need Mr Richards address so that we can invoice him for his contribution to the work £441.20 to be paid
Steve has got some door frames in stock and he is wall papering the boards today
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Adrienne Barwell (Inactive)
added a comment - Steve has got some door frames in stock and he is wall papering the boards today
We have decided to use a Bk board as this is the closest match
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Adrienne Barwell (Inactive)
added a comment - We have decided to use a Bk board as this is the closest match
Mr Richards has called asking for an update, I have advised him that we have some door frames/ the engineers are wallpapering the wallboards and we now have a peachy colour carpet. I have explained what we have quoted for as he thinks that he was getting new window frames, I have explained that we are only resealing the windows the insurance have not authorised us to replace them.
He has asked if we can call him when our engineers are going to to the work.
He has asked if we can call him when our engineers are going to to the work.
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Lorraine Pryor (Inactive)
added a comment - Mr Richards has called asking for an update, I have advised him that we have some door frames/ the engineers are wallpapering the wallboards and we now have a peachy colour carpet. I have explained what we have quoted for as he thinks that he was getting new window frames, I have explained that we are only resealing the windows the insurance have not authorised us to replace them.
He has asked if we can call him when our engineers are going to to the work.
BK boards to wall = 11/2
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Maureen Hooper (Inactive)
added a comment - BK boards to wall = 11/2
parts ready, for the work to be carried out
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Adrienne Barwell (Inactive)
added a comment - parts ready, for the work to be carried out
Mr Richards phoned, he wanted to know what the engineers have done on their recent visit to his van. I could not find the relevant work sheets so asked him to call back Monday to speak to Ade.
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Maureen Hooper (Inactive)
added a comment - Mr Richards phoned, he wanted to know what the engineers have done on their recent visit to his van. I could not find the relevant work sheets so asked him to call back Monday to speak to Ade.
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(QUOT-1186) customer has noticed damp in bedroom and bathroom * \\
\\
and content:\\
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Ade,
Mr richards was told by Mo to call today to check what work has been completed on his van.
Can you have a look at the worksheets and update him as to what they have done/ if this is complete etc.
No 01179 682741. thanks
Rain
with subject: *(
\\
and content:\\
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Ade,
Mr richards was told by Mo to call today to check what work has been completed on his van.
Can you have a look at the worksheets and update him as to what they have done/ if this is complete etc.
No 01179 682741. thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( QUOT-1186 ) customer has noticed damp in bedroom and bathroom * \\
\\
and content:\\
----
Ade,
Mr richards was told by Mo to call today to check what work has been completed on his van.
Can you have a look at the worksheets and update him as to what they have done/ if this is complete etc.
No 01179 682741. thanks
Rain
Mr richard need a certificate of satisfaction to be sent to the insurance/ hi,. I have explained how this work and that we will get this send out to him so he can check he is happy with the work we have carried out .
address is Limpsfield, 27 church Road,Stoke Bishops, bristol BS9 1QP
address is Limpsfield, 27 church Road,Stoke Bishops, bristol BS9 1QP
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Lorraine Pryor (Inactive)
added a comment - Mr richard need a certificate of satisfaction to be sent to the insurance/ hi,. I have explained how this work and that we will get this send out to him so he can check he is happy with the work we have carried out .
address is Limpsfield, 27 church Road,Stoke Bishops, bristol BS9 1QP
Mr Richards called again today to say he is still waiting for certificate of satisfactions, and he needs to pay the excess still.
I have told him that we will get another one set out today.
I have told him that we will get another one set out today.
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Lorraine Pryor (Inactive)
added a comment - Mr Richards called again today to say he is still waiting for certificate of satisfactions, and he needs to pay the excess still.
I have told him that we will get another one set out today.
COMP BY STEVE AND KEITH
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Adrienne Barwell (Inactive)
added a comment - COMP BY STEVE AND KEITH
Invoice numbers 460858 460859 and 460860
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Adrienne Barwell (Inactive)
added a comment - Invoice numbers 460858 460859 and 460860
Satisfaction note sent to the customer
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Adrienne Barwell (Inactive)
added a comment - Satisfaction note sent to the customer
Had a call from Mr Richards, he would like Steve to go out on site and take a look at this van along with the maintenance man from site, before he signs the satisfaction note. Worksheet issued
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Maureen Hooper (Inactive)
added a comment - Had a call from Mr Richards, he would like Steve to go out on site and take a look at this van along with the maintenance man from site, before he signs the satisfaction note. Worksheet issued
Van was looked at and the site pointed out damp marks in the master bedroom however, were only asked to look at the bathroom therefore did not quote for this.
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Ellie W (Inactive)
added a comment - Van was looked at and the site pointed out damp marks in the master bedroom however, were only asked to look at the bathroom therefore did not quote for this.
I have advised Mo that Steve has been out and looked at the damage in the bedroom which was not on the original quotation, I have asked her to ring Steve and get him to jot down what is required so that an additional quote can be supplied to the insurance company
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Adrienne Barwell (Inactive)
added a comment - I have advised Mo that Steve has been out and looked at the damage in the bedroom which was not on the original quotation, I have asked her to ring Steve and get him to jot down what is required so that an additional quote can be supplied to the insurance company
Waiting for Steve to come back after his holiday to get the information.
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Maureen Hooper (Inactive)
added a comment - Waiting for Steve to come back after his holiday to get the information.