Details
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Type:
Roof (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 6 Weeks
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Resolution: Unresolved
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Labels:None
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Order No:AS8655/5041
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Plot:Ruby 19
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Model:2003 Westmorland
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Status Colour:
Assessment Sheet Issued
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Park_Company:Not defined
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Invoice Number:..
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Satisfaction note signed:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | CCF31032014_00011.jpg [ 58317 ] |
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Adrienne Barwell (Inactive)
added a comment -
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paperwork received back from Steve
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Adrienne Barwell (Inactive)
added a comment - paperwork received back from Steve
Awaiting prices from ECS
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Adrienne Barwell (Inactive)
added a comment - Awaiting prices from ECS
| Attachment | quot-1187.jpg [ 58743 ] |
| Attachment | Untitled.png [ 58746 ] |
mrs Smith has called (01278 691921) she said that she would like to have her decking replaced so that she can use the unit, however, she is not sure if this will affect us because of the damaged panels? I have checked Steve's notes and they do not mention any panel damage.
I have advised that I will have to give him a call and see what he says.
I have advised that I will have to give him a call and see what he says.
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Adrienne Barwell (Inactive)
added a comment - mrs Smith has called (01278 691921) she said that she would like to have her decking replaced so that she can use the unit, however, she is not sure if this will affect us because of the damaged panels? I have checked Steve's notes and they do not mention any panel damage.
I have advised that I will have to give him a call and see what he says.
I have left a message asking Steve to give me a call
Show
Adrienne Barwell (Inactive)
added a comment - I have left a message asking Steve to give me a call
The customer wanted to know if them putting new decking around the unit would affect us fitting new panels. I rang Steve because he has not listed new panels on his list of parts for this unit. He advised that there were dents all over the unit, but he didn't think that they had been caused by the unit shifting off the pitch. He felt that these were old dents.
I rang the customer back and said that we had not included the dents in our quote to repair the unit. She said that this was fine and would arrange to fit the decking. She also asked about the damage to the window cills, again, Steve has not mentioned this on his quotation.
I rang the customer back and said that we had not included the dents in our quote to repair the unit. She said that this was fine and would arrange to fit the decking. She also asked about the damage to the window cills, again, Steve has not mentioned this on his quotation.
Show
Adrienne Barwell (Inactive)
added a comment - The customer wanted to know if them putting new decking around the unit would affect us fitting new panels. I rang Steve because he has not listed new panels on his list of parts for this unit. He advised that there were dents all over the unit, but he didn't think that they had been caused by the unit shifting off the pitch. He felt that these were old dents.
I rang the customer back and said that we had not included the dents in our quote to repair the unit. She said that this was fine and would arrange to fit the decking. She also asked about the damage to the window cills, again, Steve has not mentioned this on his quotation.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | quot-1187.docx [ 59649 ] |
| Description |
Mr Steve Smith 01278 691921, 07980583713 |
Mr Steve Smith 01278 691921, 07980583713 ange.smith7@btinternet.com |
Mrs Smith has called to chase this quote up, she would like it send to her e-mail address:
ange.smith7@btinternet.com
I will do this now.
ange.smith7@btinternet.com
I will do this now.
Show
Lorraine Pryor (Inactive)
added a comment - Mrs Smith has called to chase this quote up, she would like it send to her e-mail address:
ange.smith7@btinternet.com
I will do this now.
| Park | Ladysmile | Ladys mile |
| Attachment | screenshot-1.jpg [ 59848 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Attachment | CCF08052014_00002.jpg [ 61063 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Attachment | screenshot-2.jpg [ 61064 ] |
quote accepted by spi their ref: DS/38927
Parts on order
No excess
Parts on order
No excess
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Adrienne Barwell (Inactive)
added a comment - quote accepted by spi their ref: DS/38927
Parts on order
No excess
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Order No | AS8655/5041 |
3 lengths of guttering and a barge board in stock, issued worksheet
Show
Claire Folland
added a comment - 3 lengths of guttering and a barge board in stock, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 28/May/14 10:54 AM |
invoice received for guttering and fascia board
£230.00
Carriage £70.00
£230.00
Carriage £70.00
Show
Adrienne Barwell (Inactive)
added a comment - invoice received for guttering and fascia board
£230.00
Carriage £70.00
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 23/Jun/14 |
I have left a message on the home telephone number advising that we would like to attend on Monday to carry out the repairs. Awaiting confirmation as to whether this would be convenient.
Show
Adrienne Barwell (Inactive)
added a comment - I have left a message on the home telephone number advising that we would like to attend on Monday to carry out the repairs. Awaiting confirmation as to whether this would be convenient.
I have left a message on the mobile number
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Adrienne Barwell (Inactive)
added a comment - I have left a message on the mobile number
| Attachment | CCF25062014_00003.jpg [ 65289 ] | |
| Attachment | CCF25062014_00002.jpg [ 65290 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Satisfaction note sent to the customer
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Adrienne Barwell (Inactive)
added a comment - Satisfaction note sent to the customer
| Attachment | screenshot-3.jpg [ 67017 ] |
| Attachment | screenshot-4.jpg [ 67018 ] |
E-mailed satisfaction note to Mrs Smith
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Adrienne Barwell (Inactive)
added a comment - E-mailed satisfaction note to Mrs Smith
| Attachment | CCF22072014_00002.jpg [ 67321 ] |
| Workflow | Quotes ver 2 [ 104188 ] | Quotes ver 2.1 [ 154152 ] |
| Workflow | Quotes ver 2.1 [ 154152 ] | Quotes ver 2.5 [ 157150 ] |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | .. |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
Emailed SPI Surrey to chase payment for this
Freshwater called me regarding another quote for which payment was outstanding as the company has made some staff redundant
I have printed off and scanned this invoice to send to SPI so we are also able to receive payment for this invoice
Freshwater called me regarding another quote for which payment was outstanding as the company has made some staff redundant
I have printed off and scanned this invoice to send to SPI so we are also able to receive payment for this invoice
Show
Ellie W (Inactive)
added a comment - Emailed SPI Surrey to chase payment for this
Freshwater called me regarding another quote for which payment was outstanding as the company has made some staff redundant
I have printed off and scanned this invoice to send to SPI so we are also able to receive payment for this invoice
| Attachment | 1.7.15.jpg [ 95812 ] |
Called SPI and chased for payment again - David is out of the office until Monday I have asked that he emails me and I will call him on Monday
Show
Ellie W (Inactive)
added a comment - Called SPI and chased for payment again - David is out of the office until Monday I have asked that he emails me and I will call him on Monday
| Workflow | Quotes ver 2.5 [ 157150 ] | Quotes ver 3 [ 172458 ] |
| Workflow | Quotes ver 3 [ 172458 ] | Quotes ver 3.1 [ 174216 ] |
This was still outstanding I have called David @ SPI and he has said that he has paid this today
Show
Ellie W (Inactive)
added a comment - This was still outstanding I have called David @ SPI and he has said that he has paid this today
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5d 1h 31m | 1 | Maureen Hooper (Inactive) | 25/Jun/14 4:09 PM | |||||
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4s | 1 | temp | 01/Jul/15 12:08 PM | |||||
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2s | 1 | temp | 01/Jul/15 12:08 PM | |||||
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3s | 1 | temp | 01/Jul/15 12:08 PM | |||||
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34d 1h 43m | 2 | temp | 01/Jul/15 12:08 PM | |||||
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16d 3h 40m | 2 | temp | 01/Jul/15 12:08 PM | |||||
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1m 24s | 2 | temp | 01/Jul/15 12:08 PM | |||||
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19d 15h 50m | 2 | temp | 01/Jul/15 12:08 PM | |||||
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23d 4h 43m | 2 | temp | 01/Jul/15 12:08 PM | |||||
|
2s | 1 | temp | 01/Jul/15 12:08 PM | |||||
|
7s | 1 | temp | 01/Jul/15 12:08 PM | |||||
|
16s | 1 | temp | 01/Jul/15 12:09 PM | |||||
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154d 5h 37m | 1 | temp | 02/Dec/15 4:46 PM | |||||
|
5s | 2 | temp | 02/Dec/15 4:46 PM | |||||
|
4124d 15h 35m | 2 | 13/Mar/26 12:22 PM | ||||||
|
26s | 1 | 13/Mar/26 12:22 PM |
