Details
-
Type:
Exterior Panels (8 Weeks)
-
Status: Assessment Sheet Issued
-
Priority:
Over 8 Weeks
-
Resolution: Unresolved
-
Labels:None
-
Order No:AS9286/5041
-
Model:Derwent
-
Serial:1470308
-
Status Colour:
Assessment Sheet Issued
-
Park_Company:Nichols Nymett Holiday Park
-
Park_Code:STUP01
-
Park_Phone:01837 82484
-
Park_Postcode:EX20 2BP
-
Invoice Number:463680
-
Satisfaction note signed:Yes
-
Park_Key_Account:No
-
SLA: Quote Time to:
-
SLA Status:
-
Quote outcome:None
Description
Mr Sydney
Activity
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
I have asked Darren to confirm that this is two panels that are required and whether he measured the panels so we can make sure that the correct panels are ordered
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Darren to confirm that this is two panels that are required and whether he measured the panels so we can make sure that the correct panels are ordered
Awaiting prices from ECS
Show
Adrienne Barwell (Inactive)
added a comment - Awaiting prices from ECS
I have contacted Dan from ABI and asked him for prices as well
Show
Adrienne Barwell (Inactive)
added a comment - I have contacted Dan from ABI and asked him for prices as well
prices received back and quote sent to the site (copy sent to Darren)
Show
Adrienne Barwell (Inactive)
added a comment - prices received back and quote sent to the site (copy sent to Darren)
Darren has advised that the customer has t cut the third panel and now only wants the bottom two panels replaced. He would like the quote re-worded to that affect
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that the customer has t cut the third panel and now only wants the bottom two panels replaced. He would like the quote re-worded to that affect
Re quote sent to Darren by E-mail as requested
Show
Adrienne Barwell (Inactive)
added a comment - Re quote sent to Darren by E-mail as requested
The customer has come in to find out how we are progressing with this issue, we do not have any being told to go ahead with the order, I will ask Maureen to get the parts ordered straight away and will speak to Darren about the authorisation
Show
Adrienne Barwell (Inactive)
added a comment - The customer has come in to find out how we are progressing with this issue, we do not have any being told to go ahead with the order, I will ask Maureen to get the parts ordered straight away and will speak to Darren about the authorisation
Emailed Dan for the panels we require to be put on ordeer
Show
Maureen Hooper (Inactive)
added a comment - Emailed Dan for the panels we require to be put on ordeer
Need to speak to Steve to see what sizes are acceptable for delivery
Show
Maureen Hooper (Inactive)
added a comment - Need to speak to Steve to see what sizes are acceptable for delivery
..
Worksheet issued for Steve to measure these panels
Show
Ellie W (Inactive)
added a comment - Worksheet issued for Steve to measure these panels
Steve has been asked to call at the site this week and take measurements
Show
Adrienne Barwell (Inactive)
added a comment - Steve has been asked to call at the site this week and take measurements
Worksheet issued and a message left for Steve to look at this on his way home
Show
Maureen Hooper (Inactive)
added a comment - Worksheet issued and a message left for Steve to look at this on his way home
Email sent to Dan with the size the panel needs to be cut to
Show
Maureen Hooper (Inactive)
added a comment - Email sent to Dan with the size the panel needs to be cut to
Email from Dan regarding size panels need to be cut to for delivery
Show
Maureen Hooper (Inactive)
added a comment - Email from Dan regarding size panels need to be cut to for delivery
Email sent to Dan at ABI requesting a date when we are likley to reveive the panels
Show
Maureen Hooper (Inactive)
added a comment - Email sent to Dan at ABI requesting a date when we are likley to reveive the panels
Email from Dan saying the panel should be with ABI later this week
Show
Maureen Hooper (Inactive)
added a comment - Email from Dan saying the panel should be with ABI later this week
Email to Dan chasing for despatch date for this part
Show
Maureen Hooper (Inactive)
added a comment - Email to Dan chasing for despatch date for this part
Email from Dan saying part not ready yet and he will send them down asap
Show
Maureen Hooper (Inactive)
added a comment - Email from Dan saying part not ready yet and he will send them down asap
..
Email to Dan asking for an update
Show
Maureen Hooper (Inactive)
added a comment - Email to Dan asking for an update
ABI engineer has delivered 2 panels and 2 corner cappings, issued worksheet
Show
Claire Folland
added a comment - ABI engineer has delivered 2 panels and 2 corner cappings, issued worksheet
Worksheet has been issued and is waiting an engineer date .
Show
Lorraine Pryor (Inactive)
added a comment - Worksheet has been issued and is waiting an engineer date .
Work scheduled for Monday 23rd weather permitting
Show
Adrienne Barwell (Inactive)
added a comment - Work scheduled for Monday 23rd weather permitting
Steve said that he hasn't carried out the repair because there are three panels showing damage so he really wants to check with the customer before fitting the two we have. The customer will be down tomorrow so Steve will pop in and see him.
Show
Adrienne Barwell (Inactive)
added a comment - Steve said that he hasn't carried out the repair because there are three panels showing damage so he really wants to check with the customer before fitting the two we have. The customer will be down tomorrow so Steve will pop in and see him.
I have assigned this over to me
Show
Adrienne Barwell (Inactive)
added a comment - I have assigned this over to me
paperwork passed to Ellie
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Ellie
Steve have advised that all of the panels were supplied, it should be the second panel up on the w/s front
Can fit the w/s bottom back panel - seen the van owner this evening and agreed about the bottom panel but he will want 2nd panel up done as well.
Can fit the w/s bottom back panel - seen the van owner this evening and agreed about the bottom panel but he will want 2nd panel up done as well.
Show
Ellie W (Inactive)
added a comment - Steve have advised that all of the panels were supplied, it should be the second panel up on the w/s front
Can fit the w/s bottom back panel - seen the van owner this evening and agreed about the bottom panel but he will want 2nd panel up done as well.
Mike from the park called about this issue, he did have the serial number so I looked under Mr Sydney and it didn't come up.
Spoke to Ade and it was under the park, I have now added his name into the should he call again.
We are currently waiting for the second panel to come in, should be any time now all being well.
I have called Mike back and left a message asking him to call me back so I can update him.
Spoke to Ade and it was under the park, I have now added his name into the should he call again.
We are currently waiting for the second panel to come in, should be any time now all being well.
I have called Mike back and left a message asking him to call me back so I can update him.
Show
Lorraine Pryor (Inactive)
added a comment - Mike from the park called about this issue, he did have the serial number so I looked under Mr Sydney and it didn't come up.
Spoke to Ade and it was under the park, I have now added his name into the should he call again.
We are currently waiting for the second panel to come in, should be any time now all being well.
I have called Mike back and left a message asking him to call me back so I can update him.
Will chase up the extra panel
Show
Adrienne Barwell (Inactive)
added a comment - Will chase up the extra panel
ECS to advise when they can get the panel to me.
Show
Adrienne Barwell (Inactive)
added a comment - ECS to advise when they can get the panel to me.
Shaun will try and get the panel to us by w/c 18th May
Show
Adrienne Barwell (Inactive)
added a comment - Shaun will try and get the panel to us by w/c 18th May
Panel should be with us next week
Show
Adrienne Barwell (Inactive)
added a comment - Panel should be with us next week
Shaun from ECS has advised that he is hoping to drop this panel off next week
Show
Adrienne Barwell (Inactive)
added a comment - Shaun from ECS has advised that he is hoping to drop this panel off next week
panel not received. I will give Shaun a chase
Show
Adrienne Barwell (Inactive)
added a comment - panel not received. I will give Shaun a chase
Chased Shaun awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Chased Shaun awaiting response
Shaun is going to give this a chase, he was expecting it last week
Show
Adrienne Barwell (Inactive)
added a comment - Shaun is going to give this a chase, he was expecting it last week
chased Shaun for a date when
Show
Adrienne Barwell (Inactive)
added a comment - chased Shaun for a date when
Panel Received - this has been put in the hub as it was too big for the store
Show
Ellie W (Inactive)
added a comment - Panel Received - this has been put in the hub as it was too big for the store
Issued worksheet with a note as to the whereabouts of the panel for an engineer to fit them
Show
Ellie W (Inactive)
added a comment - Issued worksheet with a note as to the whereabouts of the panel for an engineer to fit them
Awaiting a slot to schedule this work
Show
Adrienne Barwell (Inactive)
added a comment - Awaiting a slot to schedule this work
panel in stock
Show
Adrienne Barwell (Inactive)
added a comment - panel in stock
worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - worksheet issued
Steve to attend Wednesday 8th July
Show
Adrienne Barwell (Inactive)
added a comment - Steve to attend Wednesday 8th July
Mr Sydney called wanting an update on the panels, he is getting a little frustrated with how long it has taken, advised the 2nd panel arrived last week, steve is scheduled in to attend tomorrow
Show
Claire Folland
added a comment - Mr Sydney called wanting an update on the panels, he is getting a little frustrated with how long it has taken, advised the 2nd panel arrived last week, steve is scheduled in to attend tomorrow
Work complete by Steve,
Show
Adrienne Barwell (Inactive)
added a comment - Work complete by Steve,
paperwork passed to Ellie for invoicing
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Ellie for invoicing
Invoiced - 463680
Posted copy to park - awaiting payment
Posted copy to park - awaiting payment
Show
Ellie W (Inactive)
added a comment - Invoiced - 463680
Posted copy to park - awaiting payment
Owners of park dropped into Winkleigh office querying invoice they received for repair of this storm damaged van, as far as they are aware it was to be paid for my insurance company but we have nothing in Jira confirming this. They will pass the invoice to the owner but seemed under the impression that Darren knew all about it. I said I will make enquiries in the meantime.
Checked all paperwork and nothing from insurance, email sent to Ade asking for her advice.
Checked all paperwork and nothing from insurance, email sent to Ade asking for her advice.
Show
Karen Watson (Inactive)
added a comment - Owners of park dropped into Winkleigh office querying invoice they received for repair of this storm damaged van, as far as they are aware it was to be paid for my insurance company but we have nothing in Jira confirming this. They will pass the invoice to the owner but seemed under the impression that Darren knew all about it. I said I will make enquiries in the meantime.
Checked all paperwork and nothing from insurance, email sent to Ade asking for her advice.
Angela from park called and explained she has spoken to insurance company but has misplaced the invoice we sent to her and asked if I could email to Ali at Claims@spisurrey.co.uk - done.
Also posted "Satisfaction note" to park to pass to customer to sign and return to us.
Also posted "Satisfaction note" to park to pass to customer to sign and return to us.
Show
Karen Watson (Inactive)
added a comment - - edited Angela from park called and explained she has spoken to insurance company but has misplaced the invoice we sent to her and asked if I could email to Ali at Claims@spisurrey.co.uk - done.
Also posted "Satisfaction note" to park to pass to customer to sign and return to us.
Insurance company emailed asking for customer name or reference number, left messages on park number and Sharon's mobile number to please call me about this.
Show
Karen Watson (Inactive)
added a comment - Insurance company emailed asking for customer name or reference number, left messages on park number and Sharon's mobile number to please call me about this.
Darren had information needed - customer is Ken Sydney - emailed info. to insurance company.
Show
Karen Watson (Inactive)
added a comment - Darren had information needed - customer is Ken Sydney - emailed info. to insurance company.
Email received from Insurance company, they have identified the claim for this now and have advised if we need to chase it up to quote reference T6601.
Show
Karen Watson (Inactive)
added a comment - Email received from Insurance company, they have identified the claim for this now and have advised if we need to chase it up to quote reference T6601.
Invoiced insurance company for full amount - invoice number 463719
Show
Ellie W (Inactive)
added a comment - Invoiced insurance company for full amount - invoice number 463719
Invoiced Mr Sydney for excess, invoice number - 463720
Credited insurance company for excess, invoice number - 463721
Credited insurance company for excess, invoice number - 463721
Show
Ellie W (Inactive)
added a comment - Invoiced Mr Sydney for excess, invoice number - 463720
Credited insurance company for excess, invoice number - 463721
This is still outstanding - I will email this over to David as he requested on the phone when i was chasing other payments - he has said he will settle this first thing tomorrow
Show
Ellie W (Inactive)
added a comment - This is still outstanding - I will email this over to David as he requested on the phone when i was chasing other payments - he has said he will settle this first thing tomorrow
This is still outstanding with SPI - I have called David and he has said he will call me back this afternoon
Show
Ellie W (Inactive)
added a comment - This is still outstanding with SPI - I have called David and he has said he will call me back this afternoon