Details
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Type:
Chargeable (6 weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:none Given
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Model:ABI Brisbane
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Serial:None Given
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Status Colour:
Assessment Sheet Issued
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Park_Company:Not defined
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Additional Contact Details:
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Donna has said that they has been a leak from the sink causing quite allot of damage to the van.
They have lifted the carpet up .
They have lifted the carpet up .
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 62721 ] |
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Attachment | 29.05.14.jpg [ 62770 ] |
| Contact Details |
Owners of van is Mrs M Trim We have been asked by Services solutions ref Donna to provide a quote.(01772- 799780 We need to e-mail quote over to donna @servicesolutionsgroup.co.uk |
Owners of van is Mrs Margaret TIMMS - 01752 561802 We have been asked by Services solutions ref Donna to provide a quote.(01772- 799780 We need to e-mail quote over to donna @servicesolutionsgroup.co.uk |
Called Owner - They would like to be present when our engineer attends so I have said we will call home no 01752-561802 to make appointment.
When our engineer are going can they call 07474-636650 (mr ) to say what time aprox or they can try Mrs 07804 291918.
I have put this on the work sheet.
When our engineer are going can they call 07474-636650 (mr ) to say what time aprox or they can try Mrs 07804 291918.
I have put this on the work sheet.
Show
Lorraine Pryor (Inactive)
added a comment - Called Owner - They would like to be present when our engineer attends so I have said we will call home no 01752-561802 to make appointment.
When our engineer are going can they call 07474-636650 (mr ) to say what time aprox or they can try Mrs 07804 291918.
I have put this on the work sheet.
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 05/Jun/14 |
Donna from Service solutions called to see if we had a date for an engineer to attend, I checked in the worksheet folder as it didn't show that its been schedule yet on Jira. Nothing in the folder checked on the board and its is scheduled for this coming Thursday.
I have called Donna back to update her, and I have also spoken to Mrs Timms and she is aware they are going down to the van.
I will move this on to schedule engineer
I have called Donna back to update her, and I have also spoken to Mrs Timms and she is aware they are going down to the van.
I will move this on to schedule engineer
Show
Lorraine Pryor (Inactive)
added a comment - Donna from Service solutions called to see if we had a date for an engineer to attend, I checked in the worksheet folder as it didn't show that its been schedule yet on Jira. Nothing in the folder checked on the board and its is scheduled for this coming Thursday.
I have called Donna back to update her, and I have also spoken to Mrs Timms and she is aware they are going down to the van.
I will move this on to schedule engineer
| Attachment | CCF10062014_00009.jpg [ 63904 ] | |
| Attachment | CCF10062014_00008.jpg [ 63905 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
Received paperwork back but there are no labour times on it, I have passed it back to Steve for attention
Show
Adrienne Barwell (Inactive)
added a comment - Received paperwork back but there are no labour times on it, I have passed it back to Steve for attention
prices requested from ABI
Show
Adrienne Barwell (Inactive)
added a comment - prices requested from ABI
| Attachment | screenshot-2.jpg [ 64325 ] |
Dan from ABI has advised that no parts are available I will need to speak to Steve to see whether we can make these parts up
Show
Adrienne Barwell (Inactive)
added a comment - - edited Dan from ABI has advised that no parts are available I will need to speak to Steve to see whether we can make these parts up
| Attachment | screenshot-3.jpg [ 64328 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | QUOT-1294.docx [ 64458 ] |
quote posted to the site and e-mailed to the insurance company
Show
Adrienne Barwell (Inactive)
added a comment - quote posted to the site and e-mailed to the insurance company
| Attachment | screenshot-4.jpg [ 64460 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Maureen Hooper [ maureenh ] |
| Priority | Normal [ 21 ] | Low [ 22 ] |
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
| Priority | Low [ 22 ] | Over 8 Weeks [ 25 ] |
Park / Insurance has not come back to us since June so I will close this off.
Show
Lorraine Pryor (Inactive)
added a comment - - edited Park / Insurance has not come back to us since June so I will close this off.
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2 [ 107820 ] | Quotes ver 2.1 [ 154205 ] |
| Workflow | Quotes ver 2.1 [ 154205 ] | Quotes ver 2.5 [ 157203 ] |
| Workflow | Quotes ver 2.5 [ 157203 ] | Quotes ver 3 [ 172511 ] |
| Workflow | Quotes ver 3 [ 172511 ] | Quotes ver 3.1 [ 174267 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Lorraine Pryor [ lorraine ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
9m 47s | 1 | Lorraine Pryor (Inactive) | 28/May/14 3:02 PM | |||||
|
1d 43m | 1 | Adrienne Barwell (Inactive) | 29/May/14 3:45 PM | |||||
|
11d 19h 42m | 1 | Maureen Hooper (Inactive) | 10/Jun/14 11:28 AM | |||||
|
7d 18m | 1 | Adrienne Barwell (Inactive) | 17/Jun/14 11:46 AM | |||||
|
128d 3h 21m | 1 | Lorraine Pryor (Inactive) | 23/Oct/14 3:08 PM | |||||
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2s | 1 | Lorraine Pryor (Inactive) | 23/Oct/14 3:08 PM | |||||
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2s | 1 | Lorraine Pryor (Inactive) | 23/Oct/14 3:08 PM | |||||
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3s | 1 | Lorraine Pryor (Inactive) | 23/Oct/14 3:08 PM | |||||
|
4036d 16h 3m | 1 | 11/Nov/25 6:11 AM | ||||||
|
12s | 1 | 11/Nov/25 6:12 AM |
They have given me Mrs Trims telephone number as 01755 2561802 but this is not correct as I have tried to call her to check if she is on a Plot no etc.
Waiting for Donna to call me back now.