Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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ID Number:W54227 Arleigh
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Order No:AS8965/5041
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Plot:21
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Model:brisbane
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Serial:1403563
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Size:35x12
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Part Number:D124/w x 3 and D125/W x3 ( 3 left and 3 x right)
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Status Colour:
Assessment Sheet Issued
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Supplier:Arleigh
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Ordered By?:Rain
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Park_Company:Trewiston Farm Caravan Park
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Park_Code:TREW04
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Park_Phone:01208863205
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Park_Postcode:PL27 6PX
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Description
Please e-mail quote to
john.heppell1@btinternet.com
john.heppell1@btinternet.com
Activity
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Maureen Hooper (Inactive)
added a comment - - edited
Permalink
Enginner is at Trewiston on Thursday could we get him to take look at this van then. Owners are going to contact their insurers.
Show
Maureen Hooper (Inactive)
added a comment - - edited Enginner is at Trewiston on Thursday could we get him to take look at this van then. Owners are going to contact their insurers.
Steve has advised that he looked at this unit and will report back
Show
Adrienne Barwell (Inactive)
added a comment - Steve has advised that he looked at this unit and will report back
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Description |
Please e-mail quote to john.heppell1@btinternet.com |
Mr Hepple called to chase this quote up, I have checked an Ade is working her way though the quote.
I have said that we will email it to him: john.hepple1@btinternet.com
I have said that we will email it to him: john.hepple1@btinternet.com
Show
Lorraine Pryor (Inactive)
added a comment - Mr Hepple called to chase this quote up, I have checked an Ade is working her way though the quote.
I have said that we will email it to him: john.hepple1@btinternet.com
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | QUOT-1301.docx [ 65888 ] |
quotation supplied
Show
Adrienne Barwell (Inactive)
added a comment - quotation supplied
| Attachment | screenshot-1.jpg [ 65889 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Priority | Normal [ 21 ] | Low [ 22 ] |
Mr Heppell called to advise he has not received the quotation, think the email address was wrong, will re-sent it
john-heppell1@btinternet.co.uk
john-heppell1@btinternet.co.uk
Show
Claire Folland
added a comment - Mr Heppell called to advise he has not received the quotation, think the email address was wrong, will re-sent it
john-heppell1@btinternet.co.uk
| Park_Company | Trewiston Farm Caravan Park (557) |
| Park_Postcode | PL27 6PX | |
| Park_Phone | 1208863205 | |
| Park_Code | TREW05 | |
| Park_City | Wadebridge | |
| Park_Address | St Minver |
made changes -
| Park_Email |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
made changes -
| Park_Code | TREW05 | TREW04 |
made changes -
| Park_Key_Account | false | |
| Park_Code | TREW05 | TREW04 |
made changes -
| Park_Key_Account | false |
| Priority | Low [ 22 ] | Over 8 Weeks [ 25 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
Mr Heppell called very angry that he has emailed claire a few times this months and not heard anything back, she promised that she would get him the bank details to pay the money in for this quote he also said that he was told that the parts are on order.
I can see anything on jira to say about parts being ordered or emails fr oct asking for bank details.
I have apologized and said that I will get the bank deatils and put them on an email, I have also said that he can pay over the phone using a card which will speed it up.
I have spoken to ade and she has advise me that the parts for this are D124/w x 3 and D125/ w x 3 ( 3 left and 3 right) I will order these on arleigh today and issue a work sheet amd put on it pending payment.
Mr J Heppell
No 01392 430616
address: 7 St James Terrace, exeter, EX4 6QH
He wants to be present when the engineer attends I will put this on the work sheet.
I can see anything on jira to say about parts being ordered or emails fr oct asking for bank details.
I have apologized and said that I will get the bank deatils and put them on an email, I have also said that he can pay over the phone using a card which will speed it up.
I have spoken to ade and she has advise me that the parts for this are D124/w x 3 and D125/ w x 3 ( 3 left and 3 right) I will order these on arleigh today and issue a work sheet amd put on it pending payment.
Mr J Heppell
No 01392 430616
address: 7 St James Terrace, exeter, EX4 6QH
He wants to be present when the engineer attends I will put this on the work sheet.
Show
Lorraine Pryor (Inactive)
added a comment - Mr Heppell called very angry that he has emailed claire a few times this months and not heard anything back, she promised that she would get him the bank details to pay the money in for this quote he also said that he was told that the parts are on order.
I can see anything on jira to say about parts being ordered or emails fr oct asking for bank details.
I have apologized and said that I will get the bank deatils and put them on an email, I have also said that he can pay over the phone using a card which will speed it up.
I have spoken to ade and she has advise me that the parts for this are D124/w x 3 and D125/ w x 3 ( 3 left and 3 right) I will order these on arleigh today and issue a work sheet amd put on it pending payment.
Mr J Heppell
No 01392 430616
address: 7 St James Terrace, exeter, EX4 6QH
He wants to be present when the engineer attends I will put this on the work sheet.
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | 27.10.14.jpg [ 76030 ] |
| Parts Expected | 29/Oct/14 | |
| Supplier | Arleigh [ 10352 ] | |
| Ordered By? | Rain | |
| Part Number | D124/w x 3 and D125/W x3 ( 3 left and 3 x right) |
I have emailed Mr heppell the bank details and advised him that I have placed an order for the parts. And we can send an engineer our either w/c 03.11.14 or 10.11.14 pending payment an parts. And we will let him know.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed Mr heppell the bank details and advised him that I have placed an order for the parts. And we can send an engineer our either w/c 03.11.14 or 10.11.14 pending payment an parts. And we will let him know.
| Attachment | 27.10.14.jpg [ 76031 ] |
| ID Number | W54227 Arleigh | |
| Order No | AS8965/5041 |
| Attachment | 27.10.14 Arleigh order.jpg [ 76032 ] |
| Attachment | 27.10.14 Sage invoice .jpg [ 76033 ] |
Sage invoice issued no 461589
Show
Lorraine Pryor (Inactive)
added a comment - Sage invoice issued no 461589
| Attachment | 29.10.14.jpg [ 76232 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 29/Oct/14 4:54 PM |
Part have come in today , part have been put on the cornwall shelf and labelled up and note on worksheet to say which parts.
Show
Lorraine Pryor (Inactive)
added a comment - Part have come in today , part have been put on the cornwall shelf and labelled up and note on worksheet to say which parts.
I have advise Mo that my notes say that I have taken payment and invoice was issue on the 27th oct, see above notes.
Show
Lorraine Pryor (Inactive)
added a comment - I have advise Mo that my notes say that I have taken payment and invoice was issue on the 27th oct, see above notes.
keith attended, but could not do because the only day he could attend was the 3rd which wasn't convenient for the customer
Show
Adrienne Barwell (Inactive)
added a comment - - edited keith attended, but could not do because the only day he could attend was the 3rd which wasn't convenient for the customer
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 06/Nov/14 | |
| Plot |
I have called the park and spoke to John he has got the key out for wednesday when out engineer goes out.
Show
Lorraine Pryor (Inactive)
added a comment - I have called the park and spoke to John he has got the key out for wednesday when out engineer goes out.
Tried to ring to make an appointment on Friday but no one picked up and there was no answerphone
Show
Adrienne Barwell (Inactive)
added a comment - Tried to ring to make an appointment on Friday but no one picked up and there was no answerphone
Mr Hepple rang to advise that he would not be available on Wednesday but we could get Trewiston to leave the key out. Lorraine has spoken to Trewiston and they will leave the key
Show
Adrienne Barwell (Inactive)
added a comment - Mr Hepple rang to advise that he would not be available on Wednesday but we could get Trewiston to leave the key out. Lorraine has spoken to Trewiston and they will leave the key
| Work Scheduled | 06/Nov/14 | 12/Nov/14 |
paperwork passed back to Maureen
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed back to Maureen
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2 [ 107971 ] | Quotes ver 2.1 [ 152967 ] |
| Workflow | Quotes ver 2.1 [ 152967 ] | Quotes ver 2.5 [ 155903 ] |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Email |
made changes -
| Park_Contact | John Mabley |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Email |
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| Park_Key_Account | No |
| Workflow | Quotes ver 2.5 [ 155903 ] | Quotes ver 3 [ 170857 ] |
| Workflow | Quotes ver 3 [ 170857 ] | Quotes ver 3.1 [ 172604 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Maureen Hooper [ maureenh ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12d 20m | 1 | Maureen Hooper (Inactive) | 12/Jun/14 10:58 AM | |||||
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22d 3h 51m | 1 | Adrienne Barwell (Inactive) | 04/Jul/14 2:49 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 04/Jul/14 2:49 PM | |||||
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8m 44s | 1 | Adrienne Barwell (Inactive) | 04/Jul/14 2:58 PM | |||||
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114d 21h 11m | 1 | Lorraine Pryor (Inactive) | 27/Oct/14 11:09 AM | |||||
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6m 18s | 1 | Lorraine Pryor (Inactive) | 27/Oct/14 11:15 AM | |||||
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2d 5h 38m | 1 | Lorraine Pryor (Inactive) | 29/Oct/14 4:54 PM | |||||
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8d 18h 11m | 1 | Adrienne Barwell (Inactive) | 07/Nov/14 11:05 AM | |||||
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11d 5h 15m | 1 | Maureen Hooper (Inactive) | 18/Nov/14 4:21 PM | |||||
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2s | 1 | Maureen Hooper (Inactive) | 18/Nov/14 4:21 PM | |||||
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4132d 20h 8m | 1 | 13/Mar/26 12:30 PM | ||||||
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8s | 1 | 13/Mar/26 12:30 PM |
