Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Assessment Sheet Issued
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Priority:
Agreed Date
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Resolution: Unresolved
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Labels:None
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Plot:219
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Model:Leven
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Serial:wb4923/002
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Size:37x12
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Status Colour:
Assessment Sheet Issued
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Stock_Number:26968
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Park_Company:Home Farm Holiday Centre - Dibby
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Park_Code:HOME02
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Park_Phone:01984 632487
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Park_Postcode:TA4 4DP
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Issue Links
- Same Van
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GW-764
toilet is main bathroom is leaking
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- Awaiting Quote
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Activity
Assessment completed 30.7.14
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Ellie W (Inactive)
added a comment - Assessment completed 30.7.14
Quote sent to site 6.8.14
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Maureen Hooper (Inactive)
added a comment - Quote sent to site 6.8.14
Site phoned and said the quote has gone to the wrong Home Farm. Have changed customer code and resent the quote to correct Home Farm
Show
Maureen Hooper (Inactive)
added a comment - - edited Site phoned and said the quote has gone to the wrong Home Farm. Have changed customer code and resent the quote to correct Home Farm
payment received - cheque passed to Accounts
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Adrienne Barwell (Inactive)
added a comment - payment received - cheque passed to Accounts
paperwork passed to Maureen
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Adrienne Barwell (Inactive)
added a comment - paperwork passed to Maureen
Worksheet issued
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Maureen Hooper (Inactive)
added a comment - Worksheet issued
Waiting to be scheduled when next in the area
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Maureen Hooper (Inactive)
added a comment - Waiting to be scheduled when next in the area
Assessment sch for Thursday
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Adrienne Barwell (Inactive)
added a comment - Assessment sch for Thursday
work complete by Keith, paperwork passed to Mo to scan to the file and to invoice.
Mo to let me know if she requires help with the invoicing
Mo to let me know if she requires help with the invoicing
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Adrienne Barwell (Inactive)
added a comment - work complete by Keith, paperwork passed to Mo to scan to the file and to invoice.
Mo to let me know if she requires help with the invoicing
The customer has advised that we have done a really good job but she did specify to the engineer that the vinyl must match the kitchen which it doesn't it is much darker than the original.
I can find no notes to this affect. The customer has also advised that she has been speaking to Maureen about the issue with the vinyl
I can find no notes to this affect. The customer has also advised that she has been speaking to Maureen about the issue with the vinyl
Show
Adrienne Barwell (Inactive)
added a comment - The customer has advised that we have done a really good job but she did specify to the engineer that the vinyl must match the kitchen which it doesn't it is much darker than the original.
I can find no notes to this affect. The customer has also advised that she has been speaking to Maureen about the issue with the vinyl
I need to find a brochure of a 2011 Leven to see what colour vinyl was originally used
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Adrienne Barwell (Inactive)
added a comment - I need to find a brochure of a 2011 Leven to see what colour vinyl was originally used
I have found the brochure and it is quite a light wood block, I will speak to Steve to see if can supply any
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Adrienne Barwell (Inactive)
added a comment - I have found the brochure and it is quite a light wood block, I will speak to Steve to see if can supply any
I have spoken to Steve he has advised that he spoke to the husband and informed him that the wood vinyl would be darker than the original because of the age of the unit.
I have suggested that I supply some samples of light coloured wood block vinyl to see if we have any that is suitable. Awaiting response
I have suggested that I supply some samples of light coloured wood block vinyl to see if we have any that is suitable. Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Steve he has advised that he spoke to the husband and informed him that the wood vinyl would be darker than the original because of the age of the unit.
I have suggested that I supply some samples of light coloured wood block vinyl to see if we have any that is suitable. Awaiting response
I have e-mailed Jean for her address so that I can send her a sample of vinyl
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed Jean for her address so that I can send her a sample of vinyl
65 Donald Road, Uplands, Bristol BS13 7BT
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Adrienne Barwell (Inactive)
added a comment - 65 Donald Road, Uplands, Bristol BS13 7BT
Sample posted to the customer awaiting response
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Adrienne Barwell (Inactive)
added a comment - Sample posted to the customer awaiting response
Customer has advised that they are happy with the sample and would like to know when we can attend. I will send Steve next week, will check with the customer if there is a preferred day.
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Adrienne Barwell (Inactive)
added a comment - Customer has advised that they are happy with the sample and would like to know when we can attend. I will send Steve next week, will check with the customer if there is a preferred day.
Jean has complained that the brochure shows the unit having vinyl but hers had carpet and she feels that she has been mis sold the unit. I have confirmed with her that this is a standard model 2011 (early batch) and that the Willerby reserve the right to make any alterations wtihout notice and that their brochures are only intended as a guide.
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
Show
Adrienne Barwell (Inactive)
added a comment - Jean has complained that the brochure shows the unit having vinyl but hers had carpet and she feels that she has been mis sold the unit. I have confirmed with her that this is a standard model 2011 (early batch) and that the Willerby reserve the right to make any alterations wtihout notice and that their brochures are only intended as a guide.
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
Steve advised that this was a good match and the customer appears to be happy
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Adrienne Barwell (Inactive)
added a comment - Steve advised that this was a good match and the customer appears to be happy
Cheque has been received for this work - £431-58
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Ellie W (Inactive)
added a comment - Cheque has been received for this work - £431-58
assessment scheduled 31/7/14