Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Assessment Sheet Issued
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Priority:
Agreed Date
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Resolution: Unresolved
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Labels:None
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Plot:219
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Model:Leven
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Serial:wb4923/002
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Size:37x12
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Status Colour:
Assessment Sheet Issued
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Stock_Number:26968
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Park_Company:Home Farm Holiday Centre - Dibby
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Park_Code:HOME02
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Park_Phone:01984 632487
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Park_Postcode:TA4 4DP
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Issue Links
- Same Van
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GW-764
toilet is main bathroom is leaking
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- Awaiting Quote
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Activity
Sample posted to the customer awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Sample posted to the customer awaiting response
Customer has advised that they are happy with the sample and would like to know when we can attend. I will send Steve next week, will check with the customer if there is a preferred day.
Show
Adrienne Barwell (Inactive)
added a comment - Customer has advised that they are happy with the sample and would like to know when we can attend. I will send Steve next week, will check with the customer if there is a preferred day.
Jean has complained that the brochure shows the unit having vinyl but hers had carpet and she feels that she has been mis sold the unit. I have confirmed with her that this is a standard model 2011 (early batch) and that the Willerby reserve the right to make any alterations wtihout notice and that their brochures are only intended as a guide.
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
Show
Adrienne Barwell (Inactive)
added a comment - Jean has complained that the brochure shows the unit having vinyl but hers had carpet and she feels that she has been mis sold the unit. I have confirmed with her that this is a standard model 2011 (early batch) and that the Willerby reserve the right to make any alterations wtihout notice and that their brochures are only intended as a guide.
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
Steve advised that this was a good match and the customer appears to be happy
Show
Adrienne Barwell (Inactive)
added a comment - Steve advised that this was a good match and the customer appears to be happy
Cheque has been received for this work - £431-58
Show
Ellie W (Inactive)
added a comment - Cheque has been received for this work - £431-58
assessment scheduled 31/7/14