Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Assessment Sheet Issued
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Priority:
Agreed Date
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Resolution: Unresolved
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Labels:None
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Plot:219
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Model:Leven
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Serial:wb4923/002
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Size:37x12
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Status Colour:
Assessment Sheet Issued
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Stock_Number:26968
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Park_Company:Home Farm Holiday Centre - Dibby
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Park_Code:HOME02
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Park_Phone:01984 632487
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Park_Postcode:TA4 4DP
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Issue Links
- Same Van
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GW-764
toilet is main bathroom is leaking
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- Awaiting Quote
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Hallway door appears to be hung the wrong way round | customer would like the carpet replaced with lino in bathroom and toilet |
| Issue Type | Internal Doors (8 Weeks) [ 29 ] | Carpets and vinyls (8 weeks) [ 13 ] |
| Description | This door was fitted by us |
| Attachment | 9.7.14.jpg [ 66114 ] |
| Assignee | Claire Folland [ claire ] | Maureen Hooper [ maureenh ] |
Assessment completed 30.7.14
Show
Ellie W (Inactive)
added a comment - Assessment completed 30.7.14
| Attachment | CCF04082014_00025.jpg [ 68601 ] | |
| Attachment | CCF04082014_00026.jpg [ 68602 ] |
| Attachment | Quote-1344 Leven WB4923-002.docx [ 69058 ] |
Quote sent to site 6.8.14
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Maureen Hooper (Inactive)
added a comment - Quote sent to site 6.8.14
Site phoned and said the quote has gone to the wrong Home Farm. Have changed customer code and resent the quote to correct Home Farm
Show
Maureen Hooper (Inactive)
added a comment - - edited Site phoned and said the quote has gone to the wrong Home Farm. Have changed customer code and resent the quote to correct Home Farm
| Customer Code | home01 | home02 |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
payment received - cheque passed to Accounts
Show
Adrienne Barwell (Inactive)
added a comment - payment received - cheque passed to Accounts
paperwork passed to Maureen
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Maureen
| Park_Company | Home Farm Holiday Centre (250) |
| Park_Key_Account | true | |
| Park_Postcode | TA4 4DP | |
| Park_Phone | 01984 623487 | |
| Park_Code | HOME02 | |
| Park_Address2 | St Audries Bay | |
| Park_City | Nr Williton |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Contact |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Worksheet issued
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Maureen Hooper (Inactive)
added a comment - Worksheet issued
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Waiting to be scheduled when next in the area
Show
Maureen Hooper (Inactive)
added a comment - Waiting to be scheduled when next in the area
| Work Scheduled | 06/Nov/14 |
Assessment sch for Thursday
Show
Adrienne Barwell (Inactive)
added a comment - Assessment sch for Thursday
work complete by Keith, paperwork passed to Mo to scan to the file and to invoice.
Mo to let me know if she requires help with the invoicing
Mo to let me know if she requires help with the invoicing
Show
Adrienne Barwell (Inactive)
added a comment - work complete by Keith, paperwork passed to Mo to scan to the file and to invoice.
Mo to let me know if she requires help with the invoicing
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF13112014_00000.jpg [ 77588 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
The customer has advised that we have done a really good job but she did specify to the engineer that the vinyl must match the kitchen which it doesn't it is much darker than the original.
I can find no notes to this affect. The customer has also advised that she has been speaking to Maureen about the issue with the vinyl
I can find no notes to this affect. The customer has also advised that she has been speaking to Maureen about the issue with the vinyl
Show
Adrienne Barwell (Inactive)
added a comment - The customer has advised that we have done a really good job but she did specify to the engineer that the vinyl must match the kitchen which it doesn't it is much darker than the original.
I can find no notes to this affect. The customer has also advised that she has been speaking to Maureen about the issue with the vinyl
I need to find a brochure of a 2011 Leven to see what colour vinyl was originally used
Show
Adrienne Barwell (Inactive)
added a comment - I need to find a brochure of a 2011 Leven to see what colour vinyl was originally used
| Workflow | Quotes ver 2 [ 109448 ] | Quotes ver 2.1 [ 152909 ] |
I have found the brochure and it is quite a light wood block, I will speak to Steve to see if can supply any
Show
Adrienne Barwell (Inactive)
added a comment - I have found the brochure and it is quite a light wood block, I will speak to Steve to see if can supply any
| Attachment | screenshot-1.jpg [ 79421 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
I have spoken to Steve he has advised that he spoke to the husband and informed him that the wood vinyl would be darker than the original because of the age of the unit.
I have suggested that I supply some samples of light coloured wood block vinyl to see if we have any that is suitable. Awaiting response
I have suggested that I supply some samples of light coloured wood block vinyl to see if we have any that is suitable. Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Steve he has advised that he spoke to the husband and informed him that the wood vinyl would be darker than the original because of the age of the unit.
I have suggested that I supply some samples of light coloured wood block vinyl to see if we have any that is suitable. Awaiting response
| Attachment | screenshot-2.jpg [ 80133 ] |
I have e-mailed Jean for her address so that I can send her a sample of vinyl
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed Jean for her address so that I can send her a sample of vinyl
| Attachment | screenshot-3.jpg [ 80319 ] |
65 Donald Road, Uplands, Bristol BS13 7BT
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Adrienne Barwell (Inactive)
added a comment - 65 Donald Road, Uplands, Bristol BS13 7BT
Sample posted to the customer awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Sample posted to the customer awaiting response
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Customer has advised that they are happy with the sample and would like to know when we can attend. I will send Steve next week, will check with the customer if there is a preferred day.
Show
Adrienne Barwell (Inactive)
added a comment - Customer has advised that they are happy with the sample and would like to know when we can attend. I will send Steve next week, will check with the customer if there is a preferred day.
| Attachment | screenshot-4.jpg [ 80834 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 06/Nov/14 | 12/Jan/15 |
| Plot |
| Attachment | screenshot-5.jpg [ 80894 ] |
Jean has complained that the brochure shows the unit having vinyl but hers had carpet and she feels that she has been mis sold the unit. I have confirmed with her that this is a standard model 2011 (early batch) and that the Willerby reserve the right to make any alterations wtihout notice and that their brochures are only intended as a guide.
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
Show
Adrienne Barwell (Inactive)
added a comment - Jean has complained that the brochure shows the unit having vinyl but hers had carpet and she feels that she has been mis sold the unit. I have confirmed with her that this is a standard model 2011 (early batch) and that the Willerby reserve the right to make any alterations wtihout notice and that their brochures are only intended as a guide.
I have confirmed that we have taken this issue back to Willerby several times and they are not prepared to take the matter any further. I have checked with Emma and this unit was a demo in the yard, but did not have any alterations made to the flooring that we are aware off. (The customer is aware that they purchased a demo model)
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Attachment | CCF12012015_00002.jpg [ 81322 ] |
| Attachment | CCF12012015_00002.jpg [ 81322 ] |
| Attachment | CCF13012015_00000.jpg [ 81323 ] |
Steve advised that this was a good match and the customer appears to be happy
Show
Adrienne Barwell (Inactive)
added a comment - Steve advised that this was a good match and the customer appears to be happy
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
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made changes -
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made changes -
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made changes -
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made changes -
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| Workflow | Quotes ver 2.1 [ 152909 ] | Quotes ver 2.5 [ 155982 ] |
made changes -
| Park_Code | HOME02 | HOME03 |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Code | HOME03 | HOME02 |
made changes -
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made changes -
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made changes -
| Park_Contact |
Cheque has been received for this work - £431-58
Show
Ellie W (Inactive)
added a comment - Cheque has been received for this work - £431-58
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Key_Account | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Key_Account | NoYes | Yes |
made changes -
| Park_Key_Account | NoYes | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | Yes |
made changes -
| Park_Contact |
| Workflow | Quotes ver 2.5 [ 155982 ] | Quotes ver 3 [ 171139 ] |
| Workflow | Quotes ver 3 [ 171139 ] | Quotes ver 3.1 [ 172840 ] |
made changes -
| Park_Contact |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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13d 23h 45m | 1 | Adrienne Barwell (Inactive) | 24/Nov/14 4:29 PM | |||||
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22d 16h 33m | 1 | Adrienne Barwell (Inactive) | 17/Dec/14 9:03 AM | |||||
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70d 2h 43m | 2 | Adrienne Barwell (Inactive) | 17/Dec/14 9:03 AM | |||||
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20d 2h 27m | 2 | Adrienne Barwell (Inactive) | 06/Jan/15 11:30 AM | |||||
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22d 1h | 2 | Adrienne Barwell (Inactive) | 06/Jan/15 11:30 AM | |||||
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5s | 2 | Adrienne Barwell (Inactive) | 06/Jan/15 11:30 AM | |||||
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15s | 2 | Adrienne Barwell (Inactive) | 06/Jan/15 11:30 AM | |||||
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39d 1h 44m | 2 | Adrienne Barwell (Inactive) | 13/Jan/15 9:09 AM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 13/Jan/15 9:09 AM | |||||
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3993d 21h 57m | 1 | 20/Dec/25 7:06 AM | ||||||
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7s | 1 | 20/Dec/25 7:07 AM |
assessment scheduled 31/7/14