Details
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Type:
Exterior Panels (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:A92
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Model:Classique Tamar
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Size:32x12
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Status Colour:
Assessment Sheet Issued
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Supplier:Misc
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Park_Company:Highlands End Caravan Park Ltd
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Park_Code:HIGH03
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Park_Contact:m cox
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Park_Phone:01308 422139
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Park_Postcode:DT6 6AR
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Roof and flue damage
Aerial ripped off and panel damage
lounge doorway, floor has blown through water damage
Doors not closing properly
Aerial ripped off and panel damage
lounge doorway, floor has blown through water damage
Doors not closing properly
Issue Links
Activity
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Maureen Hooper (Inactive)
added a comment -
Permalink
Worksheet issued along with assessment form and panel diagrams
Show
Maureen Hooper (Inactive)
added a comment - Worksheet issued along with assessment form and panel diagrams
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Attachment | 31.7.14.jpg [ 68430 ] |
| Attachment | 31.7.14.jpg [ 68431 ] |
| Attachment | 31.7.14.jpg [ 68432 ] |
| Attachment | 31.7.14.jpg [ 68434 ] |
| Attachment | CCF26082014_00008.jpg [ 70612 ] | |
| Attachment | CCF26082014_00009.jpg [ 70613 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Park_Company | Highlands End Caravan Park Ltd (242) |
| Park_Key_Account | true | |
| Park_Contact | m cox | |
| Park_Postcode | DT6 6AR | |
| Park_Phone | 01308 422139 | |
| Park_Code | HIGH03 | |
| Park_Address2 | Eype | |
| Park_City | Bridport | |
| Park_Address | Highlands End Farm |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Attachment | Quote -1383 Highlands End.docx [ 75493 ] |
| Issue Type | Information Only [ 44 ] | Exterior Panels (8 Weeks) [ 26 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Comment | [ No movement on this so will close down ] |
| Attachment | screenshot-1.jpg [ 75500 ] |
Thistle Insurance contacted me to see if we had prepared a quote for this issue, I have checked the system and can see that Mo did one today so I have forwarded a copy to Thistle.
Show
Adrienne Barwell (Inactive)
added a comment - Thistle Insurance contacted me to see if we had prepared a quote for this issue, I have checked the system and can see that Mo did one today so I have forwarded a copy to Thistle.
Thistle have asked how the holiday home has got damaged
Show
Adrienne Barwell (Inactive)
added a comment - Thistle have asked how the holiday home has got damaged
| Attachment | screenshot-2.jpg [ 75533 ] |
| Attachment | 20.10.14.jpg [ 75632 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Attachment | A92 Highalnds End Quuote 1383 go-ahead.pdf [ 75633 ] |
quote has been accepted
Corner angle is in stock (corner capping)
Check with Steve to see if he has silfix x4
flooring is in stock
Check with Steve how much flat ali is required, and if necessary order from ECS
Corner angle is in stock (corner capping)
Check with Steve to see if he has silfix x4
flooring is in stock
Check with Steve how much flat ali is required, and if necessary order from ECS
Show
Adrienne Barwell (Inactive)
added a comment - quote has been accepted
Corner angle is in stock (corner capping)
Check with Steve to see if he has silfix x4
flooring is in stock
Check with Steve how much flat ali is required, and if necessary order from ECS
| Attachment | CCF20112014_00000.jpg [ 78102 ] |
Acceptance letter received and a cheque for £50.00 excess
Show
Adrienne Barwell (Inactive)
added a comment - Acceptance letter received and a cheque for £50.00 excess
| Attachment | screenshot-3.jpg [ 78103 ] |
confirmation e-mail sent to Miss Lewis
Show
Adrienne Barwell (Inactive)
added a comment - confirmation e-mail sent to Miss Lewis
| Supplier | Misc [ 10355 ] |
Show
Adrienne Barwell (Inactive)
added a comment - Customer details Miss C Lewis
35 Argus Road
Bristol
BS3 3NY
0117 9020757
claire.e.lewis@outlook.com
Naomi at Thistles has questioned why we have sent a second quotation for this unit. I have asked her to send me copies of both quotes so that we can look into this.
Show
Adrienne Barwell (Inactive)
added a comment - Naomi at Thistles has questioned why we have sent a second quotation for this unit. I have asked her to send me copies of both quotes so that we can look into this.
| Attachment | screenshot-4.jpg [ 79111 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Plot |
worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - worksheet issued
| Work Scheduled | 10/Dec/14 |
| Workflow | Quotes ver 2 [ 110467 ] | Quotes ver 2.1 [ 152992 ] |
comp by Steve and keith
Show
Adrienne Barwell (Inactive)
added a comment - comp by Steve and keith
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Attachment | CCF12122014_00001.jpg [ 80040 ] |
INVOICE NUMBER 461864
CREDIT NOTE 461865
CREDIT NOTE 461865
Show
Adrienne Barwell (Inactive)
added a comment - INVOICE NUMBER 461864
CREDIT NOTE 461865
Satisfaction note sent to the site
Show
Adrienne Barwell (Inactive)
added a comment - Satisfaction note sent to the site
| Attachment | screenshot-5.jpg [ 80047 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | CCF12122014_00001.jpg [ 80056 ] |
| Workflow | Quotes ver 2.1 [ 152992 ] | Quotes ver 2.5 [ 155921 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | Yes |
Satisfaction note received back and sent to Thistle Ins
Show
Adrienne Barwell (Inactive)
added a comment - Satisfaction note received back and sent to Thistle Ins
| Attachment | CCF06052015_00000.jpg [ 90206 ] |
made changes -
| Park_Email |
| Workflow | Quotes ver 2.5 [ 155921 ] | Quotes ver 3 [ 171306 ] |
| Workflow | Quotes ver 3 [ 171306 ] | Quotes ver 3.1 [ 173040 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Maureen Hooper [ maureenh ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 25s | 1 | Maureen Hooper (Inactive) | 31/Jul/14 9:34 AM | |||||
|
25d 23h 56m | 1 | temp | 26/Aug/14 9:30 AM | |||||
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3s | 1 | temp | 26/Aug/14 9:30 AM | |||||
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5s | 1 | Maureen Hooper (Inactive) | 17/Oct/14 12:58 PM | |||||
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11s | 1 | Maureen Hooper (Inactive) | 17/Oct/14 12:58 PM | |||||
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6s | 1 | Maureen Hooper (Inactive) | 17/Oct/14 12:58 PM | |||||
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52d 5h 50m | 2 | Adrienne Barwell (Inactive) | 17/Oct/14 3:21 PM | |||||
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3d 1h 1m | 2 | Maureen Hooper (Inactive) | 20/Oct/14 4:23 PM | |||||
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43d 20h 28m | 1 | Adrienne Barwell (Inactive) | 03/Dec/14 11:51 AM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 03/Dec/14 11:51 AM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 03/Dec/14 11:51 AM | |||||
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8d 22h 54m | 1 | Adrienne Barwell (Inactive) | 12/Dec/14 10:46 AM | |||||
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39m 4s | 1 | Adrienne Barwell (Inactive) | 12/Dec/14 11:25 AM | |||||
|
3986d 18h 42m | 1 | 11/Nov/25 6:08 AM | ||||||
|
21s | 1 | 11/Nov/25 6:08 AM |
