Details
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Type:
Agreed Date/ End of season
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:32
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Model:Cosalt Dalesdale
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Serial:unknown
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Size:unknown
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Status Colour:
Assessment Sheet Issued
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Park_Company:Music Water Caravan Park
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Park_Code:MUSI01
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Park_Phone:01841 540257
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Park_Postcode:PL27 7SJ
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Damp underneath the shower plastic membrane was not replaced and it has been exposed to the elements
Mr Bray: 07960 353154
Mr Bray: 07960 353154
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
Hide
Maureen Hooper (Inactive)
added a comment -
Permalink
Problem was phoned in by Mr Bray, Worksheet issued
Show
Maureen Hooper (Inactive)
added a comment - Problem was phoned in by Mr Bray, Worksheet issued
| Description | Damp underneath the shower plastic membrane was not replaced and it has been exposed to the elements |
Customer details:
Mr Bray
The Cottage
Kirklees Park
Leeds Road
Mirfield
West Yorkshire
WF14 0BZ
07960 353154
Mr Bray
The Cottage
Kirklees Park
Leeds Road
Mirfield
West Yorkshire
WF14 0BZ
07960 353154
Show
Maureen Hooper (Inactive)
added a comment - Customer details:
Mr Bray
The Cottage
Kirklees Park
Leeds Road
Mirfield
West Yorkshire
WF14 0BZ
07960 353154
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 29/Sep/14 |
| Park_Company | Music Water Caravan Park (637) |
| Park_Postcode | PL27 7SS | |
| Park_Phone | 01841 540257 | |
| Park_Code | MUSI01 | |
| Park_Address2 | Rumford | |
| Park_Address | St Ervin |
| Park_Company | Music Water Caravan Park (637) | Music Water Caravan Park (345) |
| Park_Phone | 01841 540257 | |
| Park_Address2 | Rumford | |
| Park_City | Rumford |
| Attachment | CCF08102014_00009.jpg [ 74737 ] |
Keith has advised that the only replacement wall boards he can see are in the shower room - and he cannot see any signs of damp on he outside wall
Window has been removed and resealed and panel joints
Window has been removed and resealed and panel joints
Show
Ellie W (Inactive)
added a comment - Keith has advised that the only replacement wall boards he can see are in the shower room - and he cannot see any signs of damp on he outside wall
Window has been removed and resealed and panel joints
| Attachment | 3.10.14 Keith 001.JPG [ 74738 ] | |
| Attachment | 3.10.14 Keith 002.JPG [ 74739 ] | |
| Attachment | 3.10.14 Keith 003.JPG [ 74740 ] | |
| Attachment | 3.10.14 Keith 004.JPG [ 74741 ] | |
| Attachment | 3.10.14 Keith 005.JPG [ 74742 ] | |
| Attachment | 3.10.14 Keith 006.JPG [ 74743 ] | |
| Attachment | 3.10.14 Keith 007.JPG [ 74744 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Attachment | Dalesdale.jpg [ 75969 ] |
Attached a copy of the original quote worksheet so Keith can see what was done before
Show
Maureen Hooper (Inactive)
added a comment - Attached a copy of the original quote worksheet so Keith can see what was done before
Mr Bray called wanting to know what is happening as he has not seen an engineer, advised i would look through the notes and give him a call back
Show
Claire Folland
added a comment - Mr Bray called wanting to know what is happening as he has not seen an engineer, advised i would look through the notes and give him a call back
called Mr Bray back to advise our engineer attended the end of sep, he looked at the wallboards rather then the floor, advised i would issue a worksheet for our engineer to go and have a look at the floor, he thinks it feels spongy underneath the shower unit, we replaced the floor near the toilet.
He will not be at the van but is happy for us to go in, advised we would give him a call and let him know when we will be attending,
He will not be at the van but is happy for us to go in, advised we would give him a call and let him know when we will be attending,
Show
Claire Folland
added a comment - called Mr Bray back to advise our engineer attended the end of sep, he looked at the wallboards rather then the floor, advised i would issue a worksheet for our engineer to go and have a look at the floor, he thinks it feels spongy underneath the shower unit, we replaced the floor near the toilet.
He will not be at the van but is happy for us to go in, advised we would give him a call and let him know when we will be attending,
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
Email sent to Claire asking if she had issued a worksheet for this issue
Show
Maureen Hooper (Inactive)
added a comment - Email sent to Claire asking if she had issued a worksheet for this issue
Site locked up, we could not get in and look at the unit
Worksheet put back in the file
Worksheet put back in the file
Show
Adrienne Barwell (Inactive)
added a comment - Site locked up, we could not get in and look at the unit
Worksheet put back in the file
I have asked Mo to ring the site to see if there is any day next week that we could visit the site. If there is she will make the appointment and then update Mr Bray
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Mo to ring the site to see if there is any day next week that we could visit the site. If there is she will make the appointment and then update Mr Bray
Phoned site and we will be able to get on site next week. Tried to phone Mr Bray to find which day would be best for him next week. left a message on his phone asking him to call and let me know.
Show
Maureen Hooper (Inactive)
added a comment - Phoned site and we will be able to get on site next week. Tried to phone Mr Bray to find which day would be best for him next week. left a message on his phone asking him to call and let me know.
| Description | Damp underneath the shower plastic membrane was not replaced and it has been exposed to the elements |
Damp underneath the shower plastic membrane was not replaced and it has been exposed to the elements
Mr Bray: 07960 353154 |
Message left on Mr Brays mobile phone, again no answer from him. Left my contact number for him to ring to make an appointment for our engineer to go down to his van
Show
Maureen Hooper (Inactive)
added a comment - Message left on Mr Brays mobile phone, again no answer from him. Left my contact number for him to ring to make an appointment for our engineer to go down to his van
Mr Bray phoned up to say he was happy for us to go to site without him being there. Site is closed for winter so we will need to phone site to make an appointment
Show
Maureen Hooper (Inactive)
added a comment - Mr Bray phoned up to say he was happy for us to go to site without him being there. Site is closed for winter so we will need to phone site to make an appointment
| Workflow | Quotes ver 2 [ 111615 ] | Quotes ver 2.1 [ 152882 ] |
This issue is awaiting scheduling
Show
Maureen Hooper (Inactive)
added a comment - This issue is awaiting scheduling
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
We have been unable to gain access to the site, will try again in the New Year
Show
Adrienne Barwell (Inactive)
added a comment - We have been unable to gain access to the site, will try again in the New Year
| Priority | Manager escalations [ 10000 ] | Low [ 22 ] |
| Issue Type | Floor (8 Weeks) [ 24 ] | Agreed Date/ End of season [ 18 ] |
no access
Show
Adrienne Barwell (Inactive)
added a comment - no access
| Workflow | Quotes ver 2.1 [ 152882 ] | Quotes ver 2.5 [ 155848 ] |
no access
Show
Adrienne Barwell (Inactive)
added a comment - no access
| Priority | Low [ 22 ] | Over 8 Weeks [ 25 ] |
No signs of damp. We will close this issue
Show
Adrienne Barwell (Inactive)
added a comment - No signs of damp. We will close this issue
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
made changes -
| Park_Phone |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
| Workflow | Quotes ver 2.5 [ 155848 ] | Quotes ver 3 [ 171050 ] |
| Workflow | Quotes ver 3 [ 171050 ] | Quotes ver 3.1 [ 172759 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 21s | 1 | Maureen Hooper (Inactive) | 27/Aug/14 11:49 AM | |||||
|
30d 3h 12m | 1 | Adrienne Barwell (Inactive) | 26/Sep/14 3:02 PM | |||||
|
212d 21h 1m | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 12:04 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 12:04 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 12:04 PM | |||||
|
10s | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 12:04 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 12:04 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 12:04 PM | |||||
|
3973d 1h 27m | 1 | 13/Mar/26 12:32 PM | ||||||
|
8s | 1 | 13/Mar/26 12:32 PM |
