Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:Q1
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Model:Atlas Moonstone
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Status Colour:
Assessment Sheet Issued
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Code:TREY01
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Park_Phone:01841 520681 // 01841 520653
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Park_Postcode:PL28 8JP
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Invoice Number:442261
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Description
ply has swollen in the hall area also the floor in the hall and doorways gets wet.
Ms Helen Hobbs
63 Sydney Buildings
Bath
BA2 6DB
Ms Helen Hobbs
63 Sydney Buildings
Bath
BA2 6DB
Issue Links
- Same Van
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PROB-5
Letter of complaint regarding cost of quotation
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Description | ply has swollen in the hall area also the floor in the hall and doorways gets wet. |
| Customer Code | TREY01 | TREY02 |
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Attachment | 29.8.14.jpg [ 70975 ] |
Hide
Maureen Hooper (Inactive)
added a comment - - edited
Permalink
Had a phone call from Helen Hobbs asking how things were progressing with her quote, I could find nothing on JIRA, so she has re-sent an email from July which is above. Issued worksheet so we can get this issue progressed
Show
Maureen Hooper (Inactive)
added a comment - - edited Had a phone call from Helen Hobbs asking how things were progressing with her quote, I could find nothing on JIRA, so she has re-sent an email from July which is above. Issued worksheet so we can get this issue progressed
| Attachment | CCF09092014_00014.jpg [ 71711 ] | |
| Attachment | CCF09092014_00015.jpg [ 71712 ] |
| Attachment | 13.9.14.jpg [ 72219 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | 24.9.14.jpg [ 73302 ] |
Had an email from Helen Hobbs asking how her quote was going, I need to speak to Keith to get the manpower and time required to complete this job, then I can put the quote together and get it sent out.
Show
Maureen Hooper (Inactive)
added a comment - Had an email from Helen Hobbs asking how her quote was going, I need to speak to Keith to get the manpower and time required to complete this job, then I can put the quote together and get it sent out.
| Park_Company | Treyarnon Bay Caravan Park Ltd (558) |
| Park_Postcode | PL28 8PZ | |
| Park_Phone | 1841520681 | |
| Park_Code | TREY01 | |
| Park_Address2 | St Merryn | |
| Park_City | Padstow | |
| Park_Address | C/o Tregolds Farm |
Left a message on Keith's phone asking for time required to repair this van and how many men would be required this morning. No reply as yet
Show
Maureen Hooper (Inactive)
added a comment - Left a message on Keith's phone asking for time required to repair this van and how many men would be required this morning. No reply as yet
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Phone | 1841520681 | 01841 520681 |
made changes -
| Park_Phone | 1841520681 | 01841 520681 |
made changes -
| Park_Phone | 1841520681 | 01841 520681 |
| Attachment | 27.9.14.jpg [ 73790 ] |
| Attachment | Quote - 1406 Atlas Moonstone.docx [ 73791 ] |
Keith popped into the office this morning to give me the length of time needed and the number of engineers needed to complete this job. Quote prepared and emailed to Helen Hobbs
Show
Maureen Hooper (Inactive)
added a comment - Keith popped into the office this morning to give me the length of time needed and the number of engineers needed to complete this job. Quote prepared and emailed to Helen Hobbs
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Contact |
| Attachment | Quote - 1406 Atlas Moonstone.docx [ 75027 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
Quote emailed to Ms Hobbs 27.9.14
Show
Maureen Hooper (Inactive)
added a comment - Quote emailed to Ms Hobbs 27.9.14
| Description | ply has swollen in the hall area also the floor in the hall and doorways gets wet. |
ply has swollen in the hall area also the floor in the hall and doorways gets wet.
Ms Helen Hobbs 63 Sydney Buildings Bath BA2 6DB |
| Attachment | Quote - 1406 Breakdown.docx [ 75391 ] |
Email sent to Helen Hobbs with a rough breakdown on the different parts of the job required
Show
Maureen Hooper (Inactive)
added a comment - Email sent to Helen Hobbs with a rough breakdown on the different parts of the job required
..
| Attachment | 21.10.14 .jpg [ 75731 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Awaiting a response from the customer
Show
Adrienne Barwell (Inactive)
added a comment - Awaiting a response from the customer
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
No response from the owner so I will close this down
Show
Maureen Hooper (Inactive)
added a comment - No response from the owner so I will close this down
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2 [ 111748 ] | Quotes ver 2.1 [ 152977 ] |
made changes -
| Park_Email | hello@treyarnonbayholidays.co.uk |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Key_Account | false |
| Workflow | Quotes ver 2.1 [ 152977 ] | Quotes ver 2.5 [ 155912 ] |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
The owner would like us to go ahead with the issue, I have sent her a revised quote 'Quot-1406.6' in the post today
Show
Maureen Hooper (Inactive)
added a comment - The owner would like us to go ahead with the issue, I have sent her a revised quote 'Quot-1406.6' in the post today
Quot-1406.3 sent to Ms Hobbs today
Show
Maureen Hooper (Inactive)
added a comment - Quot-1406.3 sent to Ms Hobbs today
| Attachment | 21.1.15.jpg [ 82196 ] |
| Attachment | Quote - Quot-1406.3.docx [ 82197 ] |
Email to Helen Hobbs with the quote attached
Show
Maureen Hooper (Inactive)
added a comment - Email to Helen Hobbs with the quote attached
| Attachment | 21.1.15.jpg [ 82201 ] |
Received the go-ahead from Helen
Show
Maureen Hooper (Inactive)
added a comment - Received the go-ahead from Helen
| Attachment | 24.1.15.jpg [ 82385 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
..
| Attachment | 24.1.15.jpg [ 82386 ] |
Email to Helen requesting payment for this work to be carried out
Show
Maureen Hooper (Inactive)
added a comment - Email to Helen requesting payment for this work to be carried out
| Attachment | 26.1.15.jpg [ 82438 ] |
Payment received and Invoice produced and sent in the post
Show
Maureen Hooper (Inactive)
added a comment - Payment received and Invoice produced and sent in the post
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
worksheet does not tie in with the quote, I will look at the quote and try and workout what is required
Show
Adrienne Barwell (Inactive)
added a comment - worksheet does not tie in with the quote, I will look at the quote and try and workout what is required
| Attachment | 17.3.15.jpg [ 85346 ] |
customer has emailed Maureen asking if the work has been completed, confused as to what work we are doing as the paperwork does not match up, emailed Customer
Show
Claire Folland
added a comment - customer has emailed Maureen asking if the work has been completed, confused as to what work we are doing as the paperwork does not match up, emailed Customer
Helen called to advise this has been going on since July, she paid for the work to be done back in January and is worried there is more damage, she found Maureen very confusing and should have asked to speak to the manager.
Apologised for how long it has taken, advised we will do our best to get there next week, she is going away next week but is more then happy for me to send her an email.
Apologised for how long it has taken, advised we will do our best to get there next week, she is going away next week but is more then happy for me to send her an email.
Show
Claire Folland
added a comment - Helen called to advise this has been going on since July, she paid for the work to be done back in January and is worried there is more damage, she found Maureen very confusing and should have asked to speak to the manager.
Apologised for how long it has taken, advised we will do our best to get there next week, she is going away next week but is more then happy for me to send her an email.
| Attachment | 18.3.15.jpg [ 85402 ] |
Completed aftersales worksheet received
Show
Karen Watson (Inactive)
added a comment - Completed aftersales worksheet received
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | . |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
Steve resealed roof bolts and kitchen skylight but could not seal gutter edge due to standing water.
Show
Karen Watson (Inactive)
added a comment - Steve resealed roof bolts and kitchen skylight but could not seal gutter edge due to standing water.
| Attachment | QUOT-1406(2).docx [ 86507 ] |
Reissued worksheet.
Show
Karen Watson (Inactive)
added a comment - Reissued worksheet.
| Attachment | CCF26032015_00002.jpg [ 86566 ] |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
worksheet has come back with the work not done again.
I will re-issue, this will be the third time!
I will re-issue, this will be the third time!
Show
Adrienne Barwell (Inactive)
added a comment - worksheet has come back with the work not done again.
I will re-issue, this will be the third time!
emailed customer to advise Steve removed the roof bolts and re-sealed them, he does not cover them with flash band as it does not last very long
Show
Claire Folland
added a comment - emailed customer to advise Steve removed the roof bolts and re-sealed them, he does not cover them with flash band as it does not last very long
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 28/Apr/15 | |
| Plot |
made changes -
| Park_Key_Account | false |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Attachment | SKM_C224e15043009080.pdf [ 89339 ] |
work complete awaiting invoicing
Show
Adrienne Barwell (Inactive)
added a comment - work complete awaiting invoicing
I have checked Sage and Maureen has already invoiced the work 442261
Show
Adrienne Barwell (Inactive)
added a comment - I have checked Sage and Maureen has already invoiced the work 442261
Invoice paid
Show
Adrienne Barwell (Inactive)
added a comment - Invoice paid
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | . | 442261 |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No | NoYes |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Key_Account | NoYes | No |
| Workflow | Quotes ver 2.5 [ 155912 ] | Quotes ver 3 [ 171042 ] |
| Workflow | Quotes ver 3 [ 171042 ] | Quotes ver 3.1 [ 172752 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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3m 48s | 1 | Maureen Hooper (Inactive) | 29/Aug/14 4:14 PM | |||||
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14d 23h 4m | 1 | Maureen Hooper (Inactive) | 13/Sep/14 3:18 PM | |||||
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6s | 1 | Maureen Hooper (Inactive) | 13/Sep/14 3:18 PM | |||||
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6s | 1 | Maureen Hooper (Inactive) | 28/Nov/14 11:06 AM | |||||
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3s | 1 | Maureen Hooper (Inactive) | 28/Nov/14 11:06 AM | |||||
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1s | 1 | Karen Watson (Inactive) | 26/Mar/15 4:16 PM | |||||
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2d 21h 19m | 2 | Karen Watson (Inactive) | 26/Mar/15 4:16 PM | |||||
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52d 20h 10m | 3 | Karen Watson (Inactive) | 26/Mar/15 4:16 PM | |||||
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23d 37m | 3 | Karen Watson (Inactive) | 26/Mar/15 4:16 PM | |||||
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8d 22h 44m | 2 | Karen Watson (Inactive) | 26/Mar/15 4:16 PM | |||||
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9s | 2 | Karen Watson (Inactive) | 26/Mar/15 4:17 PM | |||||
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29d 19h 25m | 2 | Adrienne Barwell (Inactive) | 25/Apr/15 12:42 PM | |||||
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57d 2h 38m | 2 | Adrienne Barwell (Inactive) | 30/Apr/15 9:26 AM | |||||
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2h 15m | 2 | Adrienne Barwell (Inactive) | 30/Apr/15 11:41 AM | |||||
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21s | 2 | Adrienne Barwell (Inactive) | 30/Apr/15 11:41 AM | |||||
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7s | 2 | Adrienne Barwell (Inactive) | 30/Apr/15 11:41 AM | |||||
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3s | 2 | Adrienne Barwell (Inactive) | 30/Apr/15 11:41 AM | |||||
|
3899d 20h 36m | 2 | 09/Nov/25 4:07 AM | ||||||
|
24s | 1 | 09/Nov/25 4:08 AM |
