[QUOT-1406] Water ingress round both external doors - Surfbay Customer Care

Details

Type: Ext Doors & Windows (4 weeks)
Status: Assessment Sheet Issued
Priority: Over 8 Weeks
Resolution: Unresolved
Labels:
None

Plot:
Q1
Model:
Atlas Moonstone
Status Colour:
Assessment Sheet Issued
Park_Company:

Treyarnon Bay Caravan Park Ltd
Park_Code:
TREY01
Park_Phone:
01841 520681 // 01841 520653
Park_Postcode:
PL28 8JP
Invoice Number:
442261
Park_Key_Account:
Yes
SLA: Quote Time to:
SLA Status:
Quote outcome:
None

Description

ply has swollen in the hall area also the floor in the hall and doorways gets wet.

Ms Helen Hobbs
63 Sydney Buildings
Bath
BA2 6DB

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Attachments

QUOT-1406(2).docx

26/Mar/15 4:34 PM

24 kB

Karen Watson
Quote - 1406 Atlas Moonstone.docx

11/Oct/14 12:43 PM

25 kB

Maureen Hooper
Quote - 1406 Atlas Moonstone.docx

27/Sep/14 1:17 PM

25 kB

Maureen Hooper
Quote - 1406 Breakdown.docx

15/Oct/14 12:11 PM

25 kB

Maureen Hooper
Quote - Quot-1406.3.docx

21/Jan/15 2:21 PM

25 kB

Maureen Hooper
SKM_C224e15043009080.pdf

30/Apr/15 10:06 AM

253 kB

Adrienne Barwell

13.9.14.jpg

168 kB

13/Sep/14 2:51 PM
17.3.15.jpg

246 kB

17/Mar/15 10:46 AM
18.3.15.jpg

178 kB

18/Mar/15 10:37 AM
21.1.15.jpg

166 kB

21/Jan/15 3:11 PM
21.1.15.jpg

234 kB

21/Jan/15 2:19 PM
21.10.14 .jpg

185 kB

21/Oct/14 2:12 PM
24.1.15.jpg

207 kB

24/Jan/15 11:37 AM
24.1.15.jpg

184 kB

24/Jan/15 11:32 AM
24.9.14.jpg

180 kB

24/Sep/14 10:19 AM
26.1.15.jpg

226 kB

26/Jan/15 10:48 AM
27.9.14.jpg

178 kB

27/Sep/14 1:16 PM
29.8.14.jpg

235 kB

29/Aug/14 4:16 PM
CCF09092014_00014.jpg

782 kB

09/Sep/14 10:26 AM
CCF09092014_00015.jpg

711 kB

09/Sep/14 10:26 AM
CCF26032015_00002.jpg

672 kB

27/Mar/15 11:55 AM

Issue Links

Same Van

PROB-5 Letter of complaint regarding cost of quotation

Complete

Activity

Ascending order - Click to sort in descending order

Maureen Hooper (Inactive) created issue - 29/Aug/14 4:10 PM

Maureen Hooper (Inactive) made changes - 29/Aug/14 4:11 PM

Field	Original Value	New Value
Description		ply has swollen in the hall area also the floor in the hall and doorways gets wet.

Maureen Hooper (Inactive) made changes - 29/Aug/14 4:13 PM

Customer Code

TREY01

TREY02

Maureen Hooper (Inactive) made changes - 29/Aug/14 4:14 PM

Status

Open [ 1 ]

Worksheet Issued [ 10004 ]

Maureen Hooper (Inactive) made changes - 29/Aug/14 4:16 PM

Attachment

29.8.14.jpg [ 70975 ]

Ellie W (Inactive) made changes - 09/Sep/14 10:26 AM

Attachment		CCF09092014_00014.jpg [ 71711 ]
Attachment		CCF09092014_00015.jpg [ 71712 ]

Maureen Hooper (Inactive) made changes - 13/Sep/14 2:51 PM

Attachment

13.9.14.jpg [ 72219 ]

Maureen Hooper (Inactive) made changes - 13/Sep/14 3:18 PM

Status	Worksheet Issued [ 10004 ]	Engineer Assessment Scheduled [ 10048 ]
Plot

Maureen Hooper (Inactive) made changes - 13/Sep/14 3:18 PM

Status

Engineer Assessment Scheduled [ 10048 ]

Awaiting Quote [ 10006 ]

Maureen Hooper (Inactive) made changes - 24/Sep/14 10:19 AM

Attachment

24.9.14.jpg [ 73302 ]

Maureen Hooper (Inactive) made changes - 25/Sep/14 12:12 PM

Park_Company

Treyarnon Bay Caravan Park Ltd (558)

Maureen Hooper (Inactive) made changes - 25/Sep/14 12:12 PM

Park_Postcode		PL28 8PZ
Park_Phone		1841520681
Park_Code		TREY01
Park_Address2		St Merryn
Park_City		Padstow
Park_Address		C/o Tregolds Farm

made changes - 27/Sep/14 11:09 AM

Park_Email

made changes - 27/Sep/14 11:09 AM

Park_Contact

made changes - 27/Sep/14 11:09 AM

Park_Phone

1841520681

01841 520681

made changes - 27/Sep/14 11:09 AM

Park_Phone

1841520681

01841 520681

made changes - 27/Sep/14 11:09 AM

Park_Phone

1841520681

01841 520681

Maureen Hooper (Inactive) made changes - 27/Sep/14 1:16 PM

Attachment

27.9.14.jpg [ 73790 ]

Maureen Hooper (Inactive) made changes - 27/Sep/14 1:17 PM

Attachment

Quote - 1406 Atlas Moonstone.docx [ 73791 ]

made changes - 01/Oct/14 9:21 AM

Park_Email

made changes - 01/Oct/14 9:21 AM

Park_Contact

made changes - 01/Oct/14 9:21 AM

Park_Email

made changes - 01/Oct/14 9:21 AM

Park_Contact

Maureen Hooper (Inactive) made changes - 11/Oct/14 12:43 PM

Attachment

Quote - 1406 Atlas Moonstone.docx [ 75027 ]

Adrienne Barwell (Inactive) made changes - 13/Oct/14 9:24 AM

Priority

Normal [ 21 ]

Over 6 Weeks [ 27 ]

Maureen Hooper (Inactive) made changes - 15/Oct/14 11:31 AM

Description

ply has swollen in the hall area also the floor in the hall and doorways gets wet.

ply has swollen in the hall area also the floor in the hall and doorways gets wet.

Ms Helen Hobbs
63 Sydney Buildings
Bath
BA2 6DB

Maureen Hooper (Inactive) made changes - 15/Oct/14 12:11 PM

Attachment

Quote - 1406 Breakdown.docx [ 75391 ]

Maureen Hooper (Inactive) made changes - 21/Oct/14 2:12 PM

Attachment

21.10.14 .jpg [ 75731 ]

Adrienne Barwell (Inactive) made changes - 05/Nov/14 10:29 AM

Status

Awaiting Quote [ 10006 ]

Quotation supplied [ 10007 ]

Adrienne Barwell (Inactive) made changes - 06/Nov/14 1:35 PM

Priority

Over 6 Weeks [ 27 ]

Over 8 Weeks [ 25 ]

Maureen Hooper (Inactive) made changes - 28/Nov/14 11:06 AM

Status

Quotation supplied [ 10007 ]

Quotation accepted [ 10008 ]

Maureen Hooper (Inactive) made changes - 28/Nov/14 11:06 AM

Status

Quotation accepted [ 10008 ]

Rejected [ 10002 ]

Maureen Hooper (Inactive) made changes - 28/Nov/14 11:06 AM

Status	Rejected [ 10002 ]	Resolved [ 5 ]
Resolution		Completed [ 1 ]

Maureen Hooper (Inactive) made changes - 28/Nov/14 11:06 AM

Status

Resolved [ 5 ]

Complete [ 6 ]

Adrienne Barwell (Inactive) made changes - 04/Dec/14 11:26 AM

Workflow

Quotes ver 2 [ 111748 ]

Quotes ver 2.1 [ 152977 ]

made changes - 12/Dec/14 11:18 AM

Park_Email

hello@treyarnonbayholidays.co.uk

made changes - 12/Dec/14 11:18 AM

Park_Contact

made changes - 12/Dec/14 11:18 AM

Park_Key_Account

false

made changes - 12/Dec/14 11:18 AM

Park_Key_Account

false

Adrienne Barwell (Inactive) made changes - 20/Jan/15 1:40 PM

Workflow

Quotes ver 2.1 [ 152977 ]

Quotes ver 2.5 [ 155912 ]

Maureen Hooper (Inactive) made changes - 21/Jan/15 2:16 PM

Status

Complete [ 6 ]

Reopened [ 4 ]

Maureen Hooper (Inactive) made changes - 21/Jan/15 2:19 PM

Attachment

21.1.15.jpg [ 82196 ]

Maureen Hooper (Inactive) made changes - 21/Jan/15 2:21 PM

Attachment

Quote - Quot-1406.3.docx [ 82197 ]

Maureen Hooper (Inactive) made changes - 21/Jan/15 3:11 PM

Attachment

21.1.15.jpg [ 82201 ]

Maureen Hooper (Inactive) made changes - 24/Jan/15 11:32 AM

Attachment

24.1.15.jpg [ 82385 ]

Maureen Hooper (Inactive) made changes - 24/Jan/15 11:36 AM

Status

Reopened [ 4 ]

Awaiting Quote [ 10006 ]

Maureen Hooper (Inactive) made changes - 24/Jan/15 11:36 AM

Status

Awaiting Quote [ 10006 ]

Quotation supplied [ 10007 ]

Maureen Hooper (Inactive) made changes - 24/Jan/15 11:36 AM

Status

Quotation supplied [ 10007 ]

Quotation accepted [ 10008 ]

Maureen Hooper (Inactive) made changes - 24/Jan/15 11:37 AM

Attachment

24.1.15.jpg [ 82386 ]

Maureen Hooper (Inactive) made changes - 26/Jan/15 10:48 AM

Attachment

26.1.15.jpg [ 82438 ]

Maureen Hooper (Inactive) made changes - 02/Feb/15 10:20 AM

Status

Quotation accepted [ 10008 ]

Parts ordered [ 3 ]

Maureen Hooper (Inactive) made changes - 02/Feb/15 10:20 AM

Status	Parts ordered [ 3 ]	Parts Recieved [ 10003 ]
Plot

Maureen Hooper (Inactive) made changes - 02/Feb/15 10:21 AM

Status	Parts Recieved [ 10003 ]	Engineer Scheduled [ 10000 ]
Plot

Adrienne Barwell (Inactive) made changes - 23/Feb/15 3:54 PM

Assignee

Maureen Hooper [ maureenh ]

Adrienne Barwell [ adrienne ]

Claire Folland made changes - 17/Mar/15 10:46 AM

Attachment

17.3.15.jpg [ 85346 ]

Claire Folland made changes - 18/Mar/15 10:37 AM

Attachment

18.3.15.jpg [ 85402 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status

Engineer Scheduled [ 10000 ]

Work Completed [ 10149 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status	Work Completed [ 10149 ]	Satisfaction Note [ 10150 ]
Invoice Number		.

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status	Satisfaction Note [ 10150 ]	Awaiting Payment [ 10151 ]
Satisfaction note signed		No [ 11650 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status

Awaiting Payment [ 10151 ]

Resolved [ 5 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status

Resolved [ 5 ]

Reopened [ 4 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status

Reopened [ 4 ]

Awaiting Quote [ 10006 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status

Awaiting Quote [ 10006 ]

Quotation supplied [ 10007 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status

Quotation supplied [ 10007 ]

Quotation accepted [ 10008 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:16 PM

Status

Quotation accepted [ 10008 ]

Parts ordered [ 3 ]

Karen Watson (Inactive) made changes - 26/Mar/15 4:17 PM

Status	Parts ordered [ 3 ]	Parts Recieved [ 10003 ]
Plot

Karen Watson (Inactive) made changes - 26/Mar/15 4:34 PM

Attachment

QUOT-1406(2).docx [ 86507 ]

Karen Watson (Inactive) made changes - 27/Mar/15 11:55 AM

Attachment

CCF26032015_00002.jpg [ 86566 ]

made changes - 27/Mar/15 2:47 PM

Park_Contact

made changes - 02/Apr/15 11:46 AM

Park_Contact

Adrienne Barwell (Inactive) made changes - 25/Apr/15 12:42 PM

Status	Parts Recieved [ 10003 ]	Engineer Scheduled [ 10000 ]
Work Scheduled		28/Apr/15
Plot

made changes - 29/Apr/15 3:33 PM

Park_Key_Account

false

Adrienne Barwell (Inactive) made changes - 30/Apr/15 9:26 AM

Status

Engineer Scheduled [ 10000 ]

Work Completed [ 10149 ]

Adrienne Barwell (Inactive) made changes - 30/Apr/15 10:06 AM

Attachment

SKM_C224e15043009080.pdf [ 89339 ]

Adrienne Barwell (Inactive) made changes - 30/Apr/15 11:41 AM

Status	Work Completed [ 10149 ]	Satisfaction Note [ 10150 ]
Invoice Number	.	442261

Adrienne Barwell (Inactive) made changes - 30/Apr/15 11:41 AM

Status	Satisfaction Note [ 10150 ]	Awaiting Payment [ 10151 ]
Satisfaction note signed	No [ 11650 ]

Adrienne Barwell (Inactive) made changes - 30/Apr/15 11:41 AM

Status

Awaiting Payment [ 10151 ]

Resolved [ 5 ]

Adrienne Barwell (Inactive) made changes - 30/Apr/15 11:41 AM

Status

Resolved [ 5 ]

Complete [ 6 ]

made changes - 30/Apr/15 2:17 PM

Park_Contact