Details
-
Type:
Kitchen Cupboards (8 Weeks)
-
Status: Assessment Sheet Issued
-
Priority:
Over 8 Weeks
-
Resolution: Unresolved
-
Labels:None
-
ID Number:SBH001303
-
Order No:AOL5523964
-
Model:Moselle
-
Serial:5325H
-
Size:30x12x2
-
PER:SBH001470 08.06.15 SBH001431 18.05.15
-
Status Colour:
Assessment Sheet Issued
-
Supplier:Swift
-
Park_Company:Brean Down Caravan Park
-
Park_Code:BREA07
-
Park_Contact:Will
-
Park_Phone:01278 795706
-
Park_Postcode:TA8 2RS
-
Invoice Number:463266
-
Satisfaction note signed:Yes
-
Park_Key_Account:No
-
SLA: Quote Time to:
-
SLA Status:
-
Quote outcome:None
Description
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Postcode | TA8 2RS | |
| Park_Email | ncolls@hotmail.co.uk | |
| Park_Phone | 01278 795706 | |
| Park_Code | BREA07 | |
| Park_City | Brean | |
| Park_Address | Brean Down Road |
Doug rang to check that I had received the e-mail, I confirmed that I had
Show
Adrienne Barwell (Inactive)
added a comment - Doug rang to check that I had received the e-mail, I confirmed that I had
| Attachment | screenshot-1.jpg [ 79672 ] |
| Attachment | IMG-20141209-00379.jpg [ 79721 ] | |
| Attachment | North Somerset-20141209-00380.jpg [ 79722 ] | |
| Attachment | North Somerset-20141209-00381.jpg [ 79723 ] |
I will get Steve to look at this next week, to check out the floor etc
Show
Adrienne Barwell (Inactive)
added a comment - I will get Steve to look at this next week, to check out the floor etc
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
Assessment form issued
Show
Adrienne Barwell (Inactive)
added a comment - Assessment form issued
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 16/Dec/14 | |
| Plot |
| Work Scheduled | 16/Dec/14 | 09/Jan/15 |
Site was shut so we have rescheduled for the 9/1/15
Show
Adrienne Barwell (Inactive)
added a comment - Site was shut so we have rescheduled for the 9/1/15
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
report received back
Show
Adrienne Barwell (Inactive)
added a comment - report received back
| Attachment | Quote.pdf [ 81837 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Workflow | Quotes ver 2.1 [ 154519 ] | Quotes ver 2.5 [ 155978 ] |
Quote prepared and sent via email and hard copy in the post
Show
Maureen Hooper (Inactive)
added a comment - Quote prepared and sent via email and hard copy in the post
| Description | william.lemon@O2.co.uk |
| Attachment | CCF21012015_00000.jpg [ 82179 ] | |
| Attachment | CCF21012015_00001.jpg [ 82180 ] |
| Attachment | Quote - 1483 Moselle.docx [ 82183 ] |
Quote has been emailed over to Will on site
Show
Maureen Hooper (Inactive)
added a comment - Quote has been emailed over to Will on site
| Attachment | 21.1.15.jpg [ 82188 ] |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
| Attachment | 21.1.15.jpg [ 82204 ] |
| Attachment | 21.1.15.jpg [ 82205 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
The issue has just been emailed to: *MaureenH@surfbay.co.uk*, \\
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Mo,
Will from the park called to say they have accepted this quote, he has handed the paper work into Gavin.
Can you go ahead an order the parts.
thanks
Rain
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Mo,
Will from the park called to say they have accepted this quote, he has handed the paper work into Gavin.
Can you go ahead an order the parts.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * MaureenH@surfbay.co.uk *, \\
with subject: *( QUOT-1483 ) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Mo,
Will from the park called to say they have accepted this quote, he has handed the paper work into Gavin.
Can you go ahead an order the parts.
thanks
Rain
Email to Gavin asking him to scan and email the acceptance for this quote, so I can go ahead and order the parts
Show
Maureen Hooper (Inactive)
added a comment - Email to Gavin asking him to scan and email the acceptance for this quote, so I can go ahead and order the parts
| Attachment | 4.2.15.jpg [ 83148 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
I have e-mailed the acceptance over to Maureen so that she can order the parts
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed the acceptance over to Maureen so that she can order the parts
Email to Rea asking for the other parts I will need for this repair
Show
Maureen Hooper (Inactive)
added a comment - Email to Rea asking for the other parts I will need for this repair
| Attachment | 5.2.15.jpg [ 83340 ] |
Parts Enquiry sent in to Swift
Show
Maureen Hooper (Inactive)
added a comment - Parts Enquiry sent in to Swift
| Attachment | 6.2.15.jpg [ 83366 ] |
| ID Number | SBH001303 |
Order placed for boiler & f/freezer housing including door
Show
Maureen Hooper (Inactive)
added a comment - Order placed for boiler & f/freezer housing including door
| Attachment | 6.2.15.jpg [ 83386 ] |
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-2.jpg [ 83609 ] |
| Attachment | screenshot-3.jpg [ 83616 ] |
| Attachment | screenshot-4.jpg [ 83617 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Checked on swift are part shows that it due in next week w/c 09.02.15
Show
Lorraine Pryor (Inactive)
added a comment - - edited Checked on swift are part shows that it due in next week w/c 09.02.15
| Parts Expected | 13/Mar/15 | |
| Supplier | Swift [ 10353 ] | |
| Work Scheduled | 09/Jan/15 |
| Attachment | 09.03.15 Swift d-note.jpg [ 84786 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 06/Mar/15 11:22 AM |
Claire has taken these parts on the delivery on friday, there was not paper work for this part.
There is 5 parts for this.
Im will label this up and issue a worksheet.
There is 5 parts for this.
Im will label this up and issue a worksheet.
Show
Lorraine Pryor (Inactive)
added a comment - Claire has taken these parts on the delivery on friday, there was not paper work for this part.
There is 5 parts for this.
Im will label this up and issue a worksheet.
| Attachment | 09.03.15.jpg [ 84787 ] |
| Attachment | screenshot-5.jpg [ 84788 ] |
swift have put this boiler unit on d/n 90124 w/c 09.03.145 but it came in last week?
Show
Lorraine Pryor (Inactive)
added a comment - swift have put this boiler unit on d/n 90124 w/c 09.03.145 but it came in last week?
| Attachment | 18.03.15 swift part.jpg [ 85376 ] |
Waiting for a schedule date for an engineer to go out and do this work
Show
Lorraine Pryor (Inactive)
added a comment - Waiting for a schedule date for an engineer to go out and do this work
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Apr/15 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
work comp by Keith and Steve
Show
Adrienne Barwell (Inactive)
added a comment - work comp by Keith and Steve
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | false | No |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
Will has called regarding the work that has been carried out on this van, he said that the owners has just come down to the van after the work has been carried out and they have reported that the fridge has been scratched.
I have asked will to send some photos over so I can forward them to Ade so she can speak to out engineer.
Looking on Jira this was attended to both steve and Keith.
I have asked will to send some photos over so I can forward them to Ade so she can speak to out engineer.
Looking on Jira this was attended to both steve and Keith.
Show
Lorraine Pryor (Inactive)
added a comment - Will has called regarding the work that has been carried out on this van, he said that the owners has just come down to the van after the work has been carried out and they have reported that the fridge has been scratched.
I have asked will to send some photos over so I can forward them to Ade so she can speak to out engineer.
Looking on Jira this was attended to both steve and Keith.
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
Will from Brean down has called to say that the owners have just been down to the van after our engineers have carried out the work, They are reporting that the Fridge has now been scratched. I have asked will to send me some photos over so we can look at this.
I'm not sure if you will need to speak to Steve & Keith as they both attended to this job.
thanks
Rain
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
Will from Brean down has called to say that the owners have just been down to the van after our engineers have carried out the work, They are reporting that the Fridge has now been scratched. I have asked will to send me some photos over so we can look at this.
I'm not sure if you will need to speak to Steve & Keith as they both attended to this job.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( QUOT-1483 ) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
Will from Brean down has called to say that the owners have just been down to the van after our engineers have carried out the work, They are reporting that the Fridge has now been scratched. I have asked will to send me some photos over so we can look at this.
I'm not sure if you will need to speak to Steve & Keith as they both attended to this job.
thanks
Rain
| Attachment | 07.05.15 quot -1483 photo of fridge.jpg [ 90035 ] |
| Attachment | 07.05.15 Scratch to the fridge.jpg [ 90036 ] |
| Attachment | 07.05.15 email from park.jpg [ 90037 ] |
Will at the park has emailed me to say :
Hi Lorraine,
As discussed earlier today, this is the scratch on the fridge door of the swift Moselle we have here on pitch 209, ser no- SG005325H. The owners of this unit, believe the scratch wasn't there before your engineers carried out their work on the boiler cupboard, which happens to be right next to the fridge.
I have attached the photo as a screen shot and an attachment on jira.
I will email ade soon she can speak to the engineer regarding this issue
Hi Lorraine,
As discussed earlier today, this is the scratch on the fridge door of the swift Moselle we have here on pitch 209, ser no- SG005325H. The owners of this unit, believe the scratch wasn't there before your engineers carried out their work on the boiler cupboard, which happens to be right next to the fridge.
I have attached the photo as a screen shot and an attachment on jira.
I will email ade soon she can speak to the engineer regarding this issue
Show
Lorraine Pryor (Inactive)
added a comment - Will at the park has emailed me to say :
Hi Lorraine,
As discussed earlier today, this is the scratch on the fridge door of the swift Moselle we have here on pitch 209, ser no- SG005325H. The owners of this unit, believe the scratch wasn't there before your engineers carried out their work on the boiler cupboard, which happens to be right next to the fridge.
I have attached the photo as a screen shot and an attachment on jira.
I will email ade soon she can speak to the engineer regarding this issue
The photo doesn't show any make /model so I have emailed Will back asking for this information should we require this.
Show
Lorraine Pryor (Inactive)
added a comment - The photo doesn't show any make /model so I have emailed Will back asking for this information should we require this.
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
I have now added the photo as a screen shot and attachment,I would presume that you will need to speak to both the engineers regarding the scratch.
If you can let me know how we need to processed with this one please.
thanks
Rain
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
I have now added the photo as a screen shot and attachment,I would presume that you will need to speak to both the engineers regarding the scratch.
If you can let me know how we need to processed with this one please.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( QUOT-1483 ) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
I have now added the photo as a screen shot and attachment,I would presume that you will need to speak to both the engineers regarding the scratch.
If you can let me know how we need to processed with this one please.
thanks
Rain
I will email ade to see if she has had a chance to look at this.
Show
Lorraine Pryor (Inactive)
added a comment - I will email ade to see if she has had a chance to look at this.
| PER | SBH001431 18.05.15 |
I have today submited a per asking if they can get the top door for this Fridgemaster fridge/freezer?
Waiting for the PER to come back
Waiting for the PER to come back
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have today submited a per asking if they can get the top door for this Fridgemaster fridge/freezer?
Waiting for the PER to come back
| Attachment | 18.05.15 reply from park re fridge.jpg [ 91212 ] |
Swift have come back to say that they no longer get replacment parts for this fridge/ freezer.
Screen shot on jira of the response fron swift.
I will email Ade to see what she would like to do with this or if we have a second hand fridge/freezer that we could use if we are accepting this as our engineer fault?
Now waiting to hear from Ade.
Screen shot on jira of the response fron swift.
I will email Ade to see what she would like to do with this or if we have a second hand fridge/freezer that we could use if we are accepting this as our engineer fault?
Now waiting to hear from Ade.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have come back to say that they no longer get replacment parts for this fridge/ freezer.
Screen shot on jira of the response fron swift.
I will email Ade to see what she would like to do with this or if we have a second hand fridge/freezer that we could use if we are accepting this as our engineer fault?
Now waiting to hear from Ade.
| Attachment | 20.05.15 Repsonse to PER.jpg [ 91327 ] |
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
I have today had the following response from Swift to my request for a replacement door for this fridge/ freezer:
Unfortunately we can no longer get replacement parts for this fridge/freezer.
I'm wondering if we might have second hand one that we could give them or if we are accepting liability for the damaged to the front of the fridge/freezer door ?
If you can let me know.
thanks
Rain
with subject: *(QUOT-1483) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
I have today had the following response from Swift to my request for a replacement door for this fridge/ freezer:
Unfortunately we can no longer get replacement parts for this fridge/freezer.
I'm wondering if we might have second hand one that we could give them or if we are accepting liability for the damaged to the front of the fridge/freezer door ?
If you can let me know.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( QUOT-1483 ) Interior damage from previous boiler leak * \\
\\
and content:\\
----
Ade,
I have today had the following response from Swift to my request for a replacement door for this fridge/ freezer:
Unfortunately we can no longer get replacement parts for this fridge/freezer.
I'm wondering if we might have second hand one that we could give them or if we are accepting liability for the damaged to the front of the fridge/freezer door ?
If you can let me know.
thanks
Rain
I have found a fridge door in our store, but it does not look the same. We will have to arrange for Steve or Keith to go back to the unit and take measurements of the fridge freezer and the model details so that we can try and source a replacement door via somewhere like ebay
Show
Adrienne Barwell (Inactive)
added a comment - I have found a fridge door in our store, but it does not look the same. We will have to arrange for Steve or Keith to go back to the unit and take measurements of the fridge freezer and the model details so that we can try and source a replacement door via somewhere like ebay
I have spoken to Lorraine and asked her to issue a worksheet for an engineer to attend and take the particulars of the fridge freezer so that we can try and get a replacement door either from a second hand van in the yard or via ebay.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Lorraine and asked her to issue a worksheet for an engineer to attend and take the particulars of the fridge freezer so that we can try and get a replacement door either from a second hand van in the yard or via ebay.
| Attachment | screenshot-6.jpg [ 91619 ] |
| Summary | Interior damage from previous boiler leak | Interior damage from previous boiler leak- owners say that our engineer have damaged the fridge door |
| Attachment | 26.05.15 Work sheet.jpg [ 91927 ] |
I have issue the worksheet today for our engineer to attend to get more information on the fridge/freezer so we can find a replacement door
Show
Lorraine Pryor (Inactive)
added a comment - I have issue the worksheet today for our engineer to attend to get more information on the fridge/freezer so we can find a replacement door
Thistle insurance services have been on the phone wanting to know if the work has been carried out, spoke to Ade, the insurance work has been completed we are just try to locate a replacement fridge door.
He would like the invoice sent direct to them, will advise Lorraine
He would like the invoice sent direct to them, will advise Lorraine
Show
Claire Folland
added a comment - Thistle insurance services have been on the phone wanting to know if the work has been carried out, spoke to Ade, the insurance work has been completed we are just try to locate a replacement fridge door.
He would like the invoice sent direct to them, will advise Lorraine
I will issue the invoice as per Mo's Quote to thistle today and send the satisfaction note to the owners asking them to sign this one the door has been sorted out.
Show
Lorraine Pryor (Inactive)
added a comment - I will issue the invoice as per Mo's Quote to thistle today and send the satisfaction note to the owners asking them to sign this one the door has been sorted out.
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 463266 |
| Attachment | 04.06.15 sage invoice .jpg [ 92973 ] |
| Attachment | screenshot-7.jpg [ 92982 ] |
I will have to send the note to the park as Mo hasn't put the insurance acceptance on Jira or address and Ive looked in the folder and nothing in there either ?
Show
Lorraine Pryor (Inactive)
added a comment - I will have to send the note to the park as Mo hasn't put the insurance acceptance on Jira or address and Ive looked in the folder and nothing in there either ?
| Attachment | 04.06.15 letter to the park.jpg [ 92988 ] |
| Attachment | 04.06.15 quote-1483.pdf [ 92995 ] |
ade has emailed me over the signed acceptance on our own quote paper.
I have now attached to jira
I have now attached to jira
Show
Lorraine Pryor (Inactive)
added a comment - ade has emailed me over the signed acceptance on our own quote paper.
I have now attached to jira
| PER | SBH001431 18.05.15 | SBH001470 08.06.15 SBH001431 18.05.15 |
| Attachment | 08.06.15 per into swift.jpg [ 93400 ] |
Steve has come back to say the model is fridgemaster MTRF2565 490x 800 silver grey.
I have search all over the internet and cant find just a door anywhere, spoken to Darren and he said that it will be better just to order in a complete new fridge/ freezer as they would have to replace a fridge if we did have a second hand unit that we could use.
I have now put a parts enquiry into Swift to ask if they have a new part no for this as the old one is no longer available on connect.
Now waiting for a reply to my PER;
I have search all over the internet and cant find just a door anywhere, spoken to Darren and he said that it will be better just to order in a complete new fridge/ freezer as they would have to replace a fridge if we did have a second hand unit that we could use.
I have now put a parts enquiry into Swift to ask if they have a new part no for this as the old one is no longer available on connect.
Now waiting for a reply to my PER;
Show
Lorraine Pryor (Inactive)
added a comment - Steve has come back to say the model is fridgemaster MTRF2565 490x 800 silver grey.
I have search all over the internet and cant find just a door anywhere, spoken to Darren and he said that it will be better just to order in a complete new fridge/ freezer as they would have to replace a fridge if we did have a second hand unit that we could use.
I have now put a parts enquiry into Swift to ask if they have a new part no for this as the old one is no longer available on connect.
Now waiting for a reply to my PER;
| Attachment | 10.06.15 Swift Part enq.jpg [ 93683 ] |
checked on swift and they are still looking into my request for an alternative part , once we get an answer we can then try and source the fridge/freezer model at a lower price and quicker.
Show
Lorraine Pryor (Inactive)
added a comment - checked on swift and they are still looking into my request for an alternative part , once we get an answer we can then try and source the fridge/freezer model at a lower price and quicker.
I have called Will mobile no and I have explained that we are unable to get a new door as they fridge is no longer available. I have spoken to Ade and I have offered them £200.00 compensation as the cheapest fridge I could find is on AO at 229.00 so if they wanted to but a new one this could go toward the cost.
Called will and left a message to say £200 comp if he would make a call to the owners ( Mr Davies)
Called will and left a message to say £200 comp if he would make a call to the owners ( Mr Davies)
Show
Lorraine Pryor (Inactive)
added a comment - I have called Will mobile no and I have explained that we are unable to get a new door as they fridge is no longer available. I have spoken to Ade and I have offered them £200.00 compensation as the cheapest fridge I could find is on AO at 229.00 so if they wanted to but a new one this could go toward the cost.
Called will and left a message to say £200 comp if he would make a call to the owners ( Mr Davies)
| Attachment | 11.06.15 per part no for a fridge- freezer .jpg [ 93881 ] |
As our engineer only took the size of the door, I have now called Will and left a message asking him if he could get me the over all size Heigh, etc of the fridge so I can a fridge that will fit .
Show
Lorraine Pryor (Inactive)
added a comment - As our engineer only took the size of the door, I have now called Will and left a message asking him if he could get me the over all size Heigh, etc of the fridge so I can a fridge that will fit .
INVOICE 463266
Show
Adrienne Barwell (Inactive)
added a comment - INVOICE 463266
The insurance company has called to say they have the invoice and Mr Davies is saying he getting know where was us re the fridge door.
I explained that we are doing this a good will as it there work against our engineer, we can get a door and he turned down an offer of compensation the other day via the park.
So he cant say that he has not heard anything, and its a good will offer and he can still use the fridge.
We are now trying to source a fridge/ freezer to fit in the space to the size that the park have given us.
I explained that we are doing this a good will as it there work against our engineer, we can get a door and he turned down an offer of compensation the other day via the park.
So he cant say that he has not heard anything, and its a good will offer and he can still use the fridge.
We are now trying to source a fridge/ freezer to fit in the space to the size that the park have given us.
Show
Lorraine Pryor (Inactive)
added a comment - The insurance company has called to say they have the invoice and Mr Davies is saying he getting know where was us re the fridge door.
I explained that we are doing this a good will as it there work against our engineer, we can get a door and he turned down an offer of compensation the other day via the park.
So he cant say that he has not heard anything, and its a good will offer and he can still use the fridge.
We are now trying to source a fridge/ freezer to fit in the space to the size that the park have given us.
Swift have comem back to ask for the make/ model no so they can look into the part no suppliered if we was to purchase a new fridge/freezer from them
I have now replied to say its a Fridge MAster MTRF2568
I have now replied to say its a Fridge MAster MTRF2568
Show
Lorraine Pryor (Inactive)
added a comment - Swift have comem back to ask for the make/ model no so they can look into the part no suppliered if we was to purchase a new fridge/freezer from them
I have now replied to say its a Fridge MAster MTRF2568
| Attachment | 22.06.15.jpg [ 94813 ] |
| Attachment | 22.06.15 Swift.jpg [ 94814 ] |
I have found a fridge freezer on AO
Newworld NWCOM5015W Freestanding Fridge Freezer - White cost £269.00
I have emailed the details/ sizes over to will to check it fits and that explain that we can only get this in white and are the owners happy to accept our good will offer.
Newworld NWCOM5015W Freestanding Fridge Freezer - White cost £269.00
I have emailed the details/ sizes over to will to check it fits and that explain that we can only get this in white and are the owners happy to accept our good will offer.
Show
Lorraine Pryor (Inactive)
added a comment - I have found a fridge freezer on AO
Newworld NWCOM5015W Freestanding Fridge Freezer - White cost £269.00
I have emailed the details/ sizes over to will to check it fits and that explain that we can only get this in white and are the owners happy to accept our good will offer.
Will has called to say that the owner will accept the offer of the new white fridge/freezer, they have checked an it will fit in the space.
I have advise will that we will order it in and then send our engineer out to take the old one out and fit the new one.
I have advise will that we will order it in and then send our engineer out to take the old one out and fit the new one.
Show
Lorraine Pryor (Inactive)
added a comment - Will has called to say that the owner will accept the offer of the new white fridge/freezer, they have checked an it will fit in the space.
I have advise will that we will order it in and then send our engineer out to take the old one out and fit the new one.
| Attachment | 29.06.15 Ao .jpg [ 95572 ] |
| Attachment | Ao order.jpg [ 95573 ] |
| Order No | AOL5523964 |
| Attachment | ao.jpg [ 95574 ] |
| Attachment | 01.07.15 worksheet.jpg [ 95818 ] |
I was off yesterday and have been advise that the fridge/freezer did come in yesterday I will issue a work sheet for engineer to fit new one and bring old one back for second hand use.
After it been done we can call the insurance company to say that we need the money now.
After it been done we can call the insurance company to say that we need the money now.
Show
Lorraine Pryor (Inactive)
added a comment - - edited I was off yesterday and have been advise that the fridge/freezer did come in yesterday I will issue a work sheet for engineer to fit new one and bring old one back for second hand use.
After it been done we can call the insurance company to say that we need the money now.
| Attachment | 02.07.15 AOL5523964 - Your Order Invoice.msg [ 95917 ] |
waiting for this to be scheduled.
Show
Lorraine Pryor (Inactive)
added a comment - waiting for this to be scheduled.
Scheduled 16th July
Show
Adrienne Barwell (Inactive)
added a comment - Scheduled 16th July
| Attachment | 16.07.15 quot-1483 completed worksheet .pdf [ 97638 ] |
I have scanned the worksheet to jira this has been done by Keith.
Keith has put a note on the wok to say he has left a note behind saying that they didn't damage this door!
Keith has put a note on the wok to say he has left a note behind saying that they didn't damage this door!
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have scanned the worksheet to jira this has been done by Keith.
Keith has put a note on the wok to say he has left a note behind saying that they didn't damage this door!
I have again sent a satisfaction note in the post to the park asking them to get the owners to sign this and return to us so we can get the money from the insurance company.
Show
Lorraine Pryor (Inactive)
added a comment - I have again sent a satisfaction note in the post to the park asking them to get the owners to sign this and return to us so we can get the money from the insurance company.
| Assignee | Lorraine Pryor [ lorraine ] | Ellie W [ temp ] |
Fridge freezer has been replaced
Show
Adrienne Barwell (Inactive)
added a comment - Fridge freezer has been replaced
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | No |
Looking back at the notes it seems that this has already been invoiced - 463266, however I will check with Lorraine to see whether the fridge door has been invoiced too
Show
Ellie W (Inactive)
added a comment - Looking back at the notes it seems that this has already been invoiced - 463266, however I will check with Lorraine to see whether the fridge door has been invoiced too
Customer Satisfaction note received.
Show
Karen Watson (Inactive)
added a comment - Customer Satisfaction note received.
| Attachment | Satisfaction note Quot-1483.jpg [ 98684 ] |
I have got the satisfaction note but need to speak to Lorraine when she is back on Monday to ask whether she has invoiced all of this
Show
Ellie W (Inactive)
added a comment - I have got the satisfaction note but need to speak to Lorraine when she is back on Monday to ask whether she has invoiced all of this
This has already been invoiced - I will send the satisfaction note to the insurance company
Copy scanned to JIRA
Copy scanned to JIRA
Show
Ellie W (Inactive)
added a comment - This has already been invoiced - I will send the satisfaction note to the insurance company
Copy scanned to JIRA
| Attachment | Customer Satisfaction Note - QUOT-1483.pdf [ 98852 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | No |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Received payment from Thistle - they have not been credited for the £50 excess
Will issue a credit note for this
Will issue a credit note for this
Show
Ellie W (Inactive)
added a comment - Received payment from Thistle - they have not been credited for the £50 excess
Will issue a credit note for this
Received an invoice from swift - completed order and adjusted stock on sage
Show
Ellie W (Inactive)
added a comment - Received an invoice from swift - completed order and adjusted stock on sage
| Workflow | Quotes ver 2.5 [ 155978 ] | Quotes ver 3 [ 171188 ] |
| Workflow | Quotes ver 3 [ 171188 ] | Quotes ver 3.1 [ 172883 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 34m | 1 | Adrienne Barwell (Inactive) | 10/Dec/14 11:43 AM | |||||
|
3m 18s | 1 | Adrienne Barwell (Inactive) | 10/Dec/14 11:47 AM | |||||
|
33d 3h 28m | 1 | Adrienne Barwell (Inactive) | 12/Jan/15 3:15 PM | |||||
|
3d 18h 32m | 1 | temp | 16/Jan/15 9:48 AM | |||||
|
20d 3h 53m | 1 | Adrienne Barwell (Inactive) | 05/Feb/15 1:42 PM | |||||
|
5d 23h 45m | 1 | Adrienne Barwell (Inactive) | 11/Feb/15 1:27 PM | |||||
|
25d 21h 54m | 1 | Lorraine Pryor (Inactive) | 09/Mar/15 11:22 AM | |||||
|
49d 3h 19m | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 3:41 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 3:41 PM | |||||
|
37d 20h 47m | 1 | Lorraine Pryor (Inactive) | 04/Jun/15 12:29 PM | |||||
|
60d 21h 35m | 1 | temp | 04/Aug/15 10:04 AM | |||||
|
21d 23h 12m | 1 | Adrienne Barwell (Inactive) | 26/Aug/15 9:17 AM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 26/Aug/15 9:17 AM | |||||
|
3769d 2h 15m | 1 | 20/Dec/25 10:33 AM | ||||||
|
13s | 1 | 20/Dec/25 10:33 AM |
Brean Down C.P. have a 2009 Swift Moselle 30x12x2Bed S/no5325H With water damage from the central heating boiler which we changed They would now like the boiler cupboard complete with door & hinges Replaced also the fridge/freezer cupboard top/bottom/side All with water damage the floor by the main door is also very soft And will need to be replaced. This is a insurance claim.
Best Regards
Dougie